My Bad Experience with Kay Jewelers
On November 5, 2014 I purchased a Bulova watch from Kay Jewelers in the Montgomery Mall in North Wales, Pa. I paid $337.50 plus sales tax of $20.25 for a total of $357.75. It is a beautiful watch but it has a most unusual type of band. I had a terrible time removing the watch from my hand. I therefore did not wear the watch. The next day I went out of town for over a week. Kay Jewelers warranty states that a watch can be returned within 30 days. Upon my return I attempted to return the watch in unworn condition. The manager took the watch into the back of the store for about 5 minutes. When he returned there was a tiny scratch on the band. This was not there before he took the watch where I could not see him or the watch. He refused to take the watch back. I called Kay Corporate office and spoke with two people. A Joe Gifford and John Handyscape (??). I was told that a District Manager would call me to look at the watch but no one has called me as of this date (December 15, 2014). I have attempted to contact these people numerous times without any success. I cannot wear the watch.
I will not purchase any other items from Kay Jewelers. Because of this terrible experience and losing $357.75 with Kay Jewelers, I am recommending that watches and other jewelry be purchased at another Jewelry store - not Kay Jewelers.
Review about: Kay Jewelers Warranty.
Reason of review: Damaged or defective.
Monetary Loss: $358.
Preferred solution: Full refund.
I didn't like: Band on watch, Did not live up to warranty, False guarantee.