Very unprofessional and "forgettable" personnel at Danbury, CT location. My custom order was screwed up right from the beginning, but the manager was calling me begging to give them one more chance to proof they are taking my business seriously.
Fool I was... After I paid my money and listen to a bunch of promises seems like the same manager forgot about my existence and pending custom order... So here I am - almost 2 month behind my daughter's birthday, keep promising her the present's on it's way. My advice to you - don't trust those good suits and false smiles!
Go to the jeweler with good reputation not a bunch of losers from the mall. My first and the last experience with Kay Jewelers!!
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.