Not resolved

I went to take a necklace of mine for the inspection and cleaning. I had my necklaces in the box it came in and it got tangled up and I didn't notice.

When the lady takes it out she she's it's all tangled and makes a rude face. Then this older guy manager maybe looks at it and says this isn't a tangling thing we do its a cleaning inspection. And then he takes the necklace from the lady and tells her right in front of me and my boyfriend "give me this I can't believe they did this" and the lady walks away. I find that very very rude.

Saying something like that in front of customers? ? And then after he cleans it he tells us if your not going to be wearing it put it like this in the box. Showing me like if I didn't know how to do it myself.

At other places they've never complained about untangling a necklace.

This necklace is very thin and tangles a lot. I'm never going back to that store again.

Reason of review: Poor customer service.

Preferred solution: An apology from them at that store..

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