I wish everyone of you would contact the following person:
Trade Practice Manager
BBB Complaint Department
Use this email address: firstname.lastname@example.org
I have made a formal complaint and urge the rest of you to do the same. It may or may not give you the satisfaction you desire but it will serve to make Sterling aware of the things that are going on at Kay's.
This is so ridiculous that this company can continue to deal with the oublic in any such way. I think we should organize a real protest in front of one of the stores. No one wants bad publicity and that may be what it takes. Obviously, the internet is not working.