Not resolved

I have taken my diamond engagement ring to kays where we bought it to get it sautered to my wedding bands a month before the wedding and my diamond came back a different color and now they are saying it's the quality of the diamond!Which is wierd because the diamond was clear before it ever went back so look out people who take their rings to Kays!!!

They are saying that there is nothing they can do about it now since it's past the 90 days since I recieved it!!! Im not ever going back there again!!! Who knows if they changed it out when they sent it off????

I've asked for policies and procedures for the rules of sautering the ring and they have none!!It's all the jewelers choice of whats best for your diamond isnt that a rip off!!!

Had an Experience with Kay Jewelers?

Write a review


Terms of Service
Post Comment
Godow, Slaskie, Poland #198513

you should have your diamond laser inscribed so you will know if your diamond has been swapped.keep all your paperwork in a safe and if there is tampering then your ready to go to battle.

always do your homework as far a jewelers go. kay jewelers is the ghetto of jewelery stores.

cheap and uncaring of their customers.good luck!!

Winterthur, Delaware, United States #104390

Possibly you diamond has been “Burnt” this happens when the Jeweler uses a torch to solder and it is not adjusted correctly.This will cause your diamond to have a amber color burnt onto the surface.

This is easily cleaned using acid, this has to be done by a jewelry.Try another one.


Hey mad woman

when you send your ring in for repairs kays always takes a picture of it before they send it off to the repair company so ask for a comparison of that pic and your ring today and if they are different then i would go to the man above the one you have been talking to. and if that don't work get a lawyer.

You May Also Like SCAM!!!!!!!!!!!!!!!!!!!!! Malleries "I bought what I thought was an authentic Chanel purse & I received a knock off. I was insulted that the *** shop owner from 2HAUTE2HANDLE thought they could slip..." Read more Kay Jewelers - Ring Sizing Review from Waco, Texas Kay Jewelers "My ring was sent for sizing and sent back with the shank paper thin. They ordered me a replacement that was supposed to take a month but 6 weeks later..." Read more Kay jewelers will F you up! Kay Jewelers "I found a necklace on your site under Clearance section (stock no. 171769401) for $1,583.52 on December 11, 2010. I printed out the page and called the local store..." Read more Kay Jewelers - Repair Review Kay Jewelers "We bought our wedding bands and engagement ring the beginning on 2012. My husband had his mother of pearl band break twice within months, just last week my ring broke...." Read more Procter And Gamble - Car Vent Freshner damaged my Vehicle Procter And Gamble "I just purchased this vehicle on Saturday. Today (Thursday) I put a Febreeze car vent freshener on my front vent at 10:00 am. I got back in my car at..." Read more Guardsman - Do not purchase protection plan Guardsman "Two years ago I purchased Guardsman 5 year Protection Plan through Ashley Furniture for my furniture. Just recently my 3 year old son scribbled with a ink pen on the..." Read more Ryan Homes - Residential Street Blockage Ryan Homes "Dan Ryan Builders are absolutely OUTRAGEOUS! So far this week his construction people have blocked our street on Sutherland Drive in Franklinton NC (Olde Liberty SubDivision). Yesterday as I was..." Read more Cheapoair - DO NOT USE! ! ! Cheapoair "My husband is in Iraq. He gets to come home for 14 days out of a year. We booked flight, charged my card, and send email confirmation of booking number...." Read more