I have taken my diamond engagement ring to kays where we bought it to get it sautered to my wedding bands a month before the wedding and my diamond came back a different color and now they are saying it's the quality of the diamond! Which is wierd because the diamond was clear before it ever went back so look out people who take their rings to Kays!!!
They are saying that there is nothing they can do about it now since it's past the 90 days since I recieved it!!! Im not ever going back there again!!! Who knows if they changed it out when they sent it off????
I've asked for policies and procedures for the rules of sautering the ring and they have none!! It's all the jewelers choice of whats best for your diamond isnt that a rip off!!!