I had received a Love's Embrace necklace with a silver chain for Christmas one year ago. Recently the chain on the necklace broke.
I had a full coverage lifetime warranty on the necklace, so I took it to the store to have it fixed and they told me that the link on the chain would be repaired and that it would be about three weeks before it would be finished. The store called me yesterday and told me that the necklace was fixed so I went to pick it up today. When I got to the store and the sales associate got my necklace, I looked at it, and the chain was black and looked like someone had welded it together. Instead of fixing the link in the necklace, they just solder the chain and it had a big lump in the place where it had broke.
I looked back at the associate and told her that that was not what I wanted done to my necklace and that I was not taking it home looking like that. She told me that she could send it back, but it would probably come back looking the same way, and I told her that that was unacceptable, and if that was the case then I would be expecting a new chain since mine would be ruined.
She then told me that if it was her that she would just buy and new chain and I told her that I was not going to buy a new chain because they had ruined mine, and that my warranty covered that. She proceeded to be rude and fill out my repair form and send it off.
Review about: Kay Jewelers Warranty.