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The diamond fell out of my engagement ring, I found the stone and went in and had to pay to have them repair it, I got it back after about a month and it was a completely different ring, I cried my eyes out because it was not my ring, we took it to a different store and they again charged us to return it to its original state, but that in order for it to be secure we needed to upgrade it to platinum, so we paid another $300 to do so. A month or so later we got the ring back and it looked like *** the prongs were bent and they used way more metal taking away from the diamond.

The sales lady in the store was very rude, the manager did have us wait in the mall while he personally drove the ring to a jeweler he knew to try and correct it free of charge. When he returned it was a little better but still looked a mess. For our anniversary my Husband once again tried to have the ring corrected at yet another location, This time they only charged him $100 in about 2 months we got the ring back and once again it was completely altered and has no resemblance to the ring given to me when I was proposed to. I once again cried my eyes out....For my birthday this year I asked my husband to please have my ring fixed..so we went to yet another Kays location, I explained the situation to the manager, she told me that I would have to pay 400 to have it put back in the original setting, I told her we had already paid tons of money to fix their mistakes and we should not have to pay for it again, that it was an engagement ring and I should have happy thoughts when I look at it rather than resentment and the thought that its a money pit.

She was very rude and indifferent to the fact that it was special to me. I refuse to give Kays another dime. I drove across the street to a reputable locally owned jewelry store and upon inspection of the ring was told that it was not even platinum. So not only did they ruin my ring they ripped us off I wander how many others they have done this to.

I hate them we are going to save up and have my ring completely redone by someone else. Please do not shop at Kays

Monetary Loss: $5000.

Location: Mount Juliet, Tennessee

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