My wife took a watch to Kay Jewelers for a new battery. The employee broke the stem of the watch, but offered to repair it and return it to us. That would have been fine.
Now, weeks later Kay Jewelers is calling us and telling us that we have to pay for the repairs!
When I contact 'custamer service' they just send me automated responses.
Jewelery is a personal thing. I bought this watch with hard earned money, I spent a lot of time picking it out, and I gave it to my wife as a gift. It makes us really unhappy to have her gift treated this way.
I recommend you shop somewhere else. Maybe if enough people stay away from Kay, they'll notice.
Product or Service Mentioned: Kay Jewelers Repair.