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In the past six or seven months I have purchase three rings from Kay's, well one was an exchange and they are all crap. The first was a ring for my husband with a small diamond chip, within 30 days the chip fell out.

After a big hassle, in which I had to call corporate for help, they exchanged it, he got a ring with no chip this time. He bought me a ring there in Nov. or 2017 with three small diamonds, within 6 months one of the diamonds fell out, the ring was almost $600. The store in Lake Jackson at the Brazos mall refused to exchange it, they only wanted to fix it.

I had a hassle again, and called corporate, they told Sarah at the store to give me another ring. I have had this ring for less than a month and the back of the ring has tarnished and turned black. The ring is rose gold and silver very pretty, but now it looks like something from the dime store. The only solution I got when I complained was to go in and meet with Sarah again.

This is three rings in six months, all with problem.

Shoddy workmanship and poor customer service. Do Not shop at Kays!!!

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