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Do not get a credit line through them. I got a credit line threw them a year ago, was only late by one day on one payment and they closed my account. I called a month ago and asked why they said I would receya letter stating why and then they would explain, I never...
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1.0
#1418565
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Kay Jewelers - Very poor accountability
I purchased $8,999 Neil Lane ring a little over a year ago, purchase insurance time of purchase, I was insured by sales representative that it will protect my ring, as long as I get it inspected within every 6 months. I have all my documents of inspections for 2 to 3...
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Anonymous
Anonymous

call thier customer service line. that will get it escalated

1.0
#1415647
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Kay Jewelers - Double charged

Got charged twice in my debit card
#1413266
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Kay Jewelers - Store won’t answer phone

The store is repairing my wedding ring and I have tried to call for days to see if it’s ready to be picked up and no one even answers the phone.
#1412890
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My mother in law got a chain and I cross for my husband she did not tell me the price she paid! She made the purchase in February and have it to us in October that’s when I seen the receipt!!..she paid $1,500 for a 20 inch chain I was furious as I can but that same...
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Anonymous
Anonymous

i wonder when the last time you bought gold was. Retailers have to make a profit, and mall jewelery is always at a fairly large mark up (300%) if i can buy a 22 inch gold chai...

Anonymous
Anonymous

Yes, Kay Jewelers is a racket. I've known that for decades ; I was a coin and precious metal / jewelry dealer for years - we sold all gold chains by alloy and weight. Not reta...

1.0
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#1409633
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Kay Jewelers in Dover, Delaware - Promo sale

Brought 2 rings went to have them sized. When they returned. They told me it was the wrong rings and they relaced it with another cheap lookin ring. WTH. So I will never buy at keys again!!
2.0
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Advertised vs Delivered
Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#1409501
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I hav 2 rings, 1 on sale 4 299.00 & the other I hav had 4 2 yrs both hav got problems!!! the 1 that was on sale has broken completely in 2 & lost 3 diamonds out of it & I hav not even had it 4 2 yrs yet!!!!! the other 1 I got 2 yrs ago 4 valentines day & a diamond has...
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Anonymous
Anonymous

number one if you have a husband one would assume you are older then 18. typing like a 13 year old thot just shows poorly on you. number 2, fine jewelry needs to be properly c...

#1407861
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I got a $400 Kay’s Credit card this year and made a purchase at the beginning of the year. Made all my payments on time and paid balance down to 0. When to make a purchase online and it told me I needed to call. Checked my account which states card is still active and...
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Anonymous
Anonymous

Rating given is inconsistent with commentary.

4.7
#1405011
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Kay Jewelers - Kay's does not honor their warranty

Purchased several items at discounted price because store was closing. Paid extra 19.99 for ring sizing but when came time to do it they refused because we got the rings so cheap. Will not be purchasing any thing else from kays
#1404538
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Kay Jewelers in Denver, Colorado - Service not good when you need jewelry repaired

I’ve sent My fiancé ring to get work done plenty of times and it always came back not the way I wanted it and not good service whoever does the work there needs more training or something because it does not come out good
#1395523
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