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Kay Jewelers - Very poor accountability
I purchased $8,999 Neil Lane ring a little over a year ago, purchase insurance time of purchase, I was insured by sales representative that it will protect my ring, as long as I get it inspected within every 6 months. I have all my documents of inspections for 2 to 3...
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Company wrote 0 private or public responses to the review from Dec 05.
Anonymous
Anonymous

call thier customer service line. that will get it escalated

1.0
#1415647
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Kay Jewelers - No Refund same day as stated
To whom this may concern , I'm currently having a serious problem with the Kay Jeweler Store # 4759. On 3/10/18 I put a Layaway down on a wedding band for my Husband , in the amount of $100.00. I inquired about the terms for the layaway before placing the 100.00. My...
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Company wrote 0 private or public responses to the review from Mar 22.
Anonymous
Bree

Kay only carries a certain amount of cash in their registers any mony over the amount they are supposed ro carry is taken to the bank each night so the only way they can retur...

Anonymous
Lola

The ring was $100 & put on layaway. Why would they give you $100 back if you hadn't even paid that much as it was on layaway?? Sounds like you make very poor financial decisio...

1.0
#1216931
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My mother in law got a chain and I cross for my husband she did not tell me the price she paid! She made the purchase in February and have it to us in October that’s when I seen the receipt!!..she paid $1,500 for a 20 inch chain I was furious as I can but that same...
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Company wrote 0 public responses to the review from Nov 28.
Anonymous
Anonymous

i wonder when the last time you bought gold was. Retailers have to make a profit, and mall jewelery is always at a fairly large mark up (300%) if i can buy a 22 inch gold chai...

Anonymous
Anonymous

Yes, Kay Jewelers is a racket. I've known that for decades ; I was a coin and precious metal / jewelry dealer for years - we sold all gold chains by alloy and weight. Not reta...

1.0
#1409633
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I got a $400 Kay’s Credit card this year and made a purchase at the beginning of the year. Made all my payments on time and paid balance down to 0. When to make a purchase online and it told me I needed to call. Checked my account which states card is still active and...
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Company wrote 0 private or public responses to the review from Nov 21.
4.7
#1405011
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Kay Jewelers - Store won’t answer phone

The store is repairing my wedding ring and I have tried to call for days to see if it’s ready to be picked up and no one even answers the phone.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 02.
#1412890
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Kay Jewelers - Double charged

Got charged twice in my debit card
Customer made 7 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 02.
#1413266
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Kay Jewelers - Poor craftsmenship
Kay Jewelers - Poor craftsmenship
My fiance and I picked out my engagement ring in November of 2017. In March of 2018, we went back to Kays to look at wedding bands for him, Bel Air, MD. While we were there, the management offered to clean my ring and do the bi-yearly inspection. While cleaning it, one...
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Company wrote 0 private or public responses to the review from Jul 30.
3.8
I liked
  • Phone representative did her best to help
  • Pretty jewelry
#1316439
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Husband and I cannot believe how the staff at this Kay Jewelers did us on our 3 year Wedding Anniversary. Long story but here goes. Hubby went to my friend and asked her to help him pick out a wedding set for me and because she wanted me to get what I liked she told me...
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Company wrote 0 private or public responses to the review from Oct 16.
Anonymous
Anonymous

Just take it to any kays they should be able to do the exchange

1.0
#1383158
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Can u please provide date n yr this account was open, and when was it sold to reporting agency , Thank You!
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Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 05.
Anonymous
Anonymous

dude, this is a complaint site, where people go to whine on the internet, you need to contact the company directly

SpuriousHerculesBeetle
SpuriousHerculesBeetle

I realize it with Portfolio Recovery, I'm so sorry about this, I had to have back surgery , my accounts were sent to collection, I felt so bad! I just need date that I opened ...

#1394378
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Contact Kay Jewelers

Mailing Address:
Kay Jewelers
Att: Customer Relations or Credit Customer Service 375 Ghent Road
Akron, OH 44333
USA
Phone:
(800) 527-8029
More
I had bought charged my ring onto my credit card 5 months ago. The lady didnt tell me I'd be over my limit when I had sent my ring out to be resized. But she charged it anyway. The store apparently only carries one size and my fingers were too small. Anyways. Its been...
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Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 15.
Anonymous
Anonymous

i see kay uses 2 diffrent companies for its credit, commenity band (who also does victoria's secret) and genesis fs. which do you have as they both have diffrent websirtes and...

2.8
#1381861
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