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Kay Jewelers - Poor craftsmenship
Kay Jewelers - Poor craftsmenship
My fiance and I picked out my engagement ring in November of 2017. In March of 2018, we went back to Kays to look at wedding bands for him, Bel Air, MD. While we were there, the management offered to clean my ring and do the bi-yearly inspection. While cleaning it, one...
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3.8
I liked
  • Pretty jewelry
  • Phone representative did her best to help
#1316439
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Kay Jewelers - No Refund same day as stated
To whom this may concern , I'm currently having a serious problem with the Kay Jeweler Store # 4759. On 3/10/18 I put a Layaway down on a wedding band for my Husband , in the amount of $100.00. I inquired about the terms for the layaway before placing the 100.00. My...
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Anonymous
Bree

Kay only carries a certain amount of cash in their registers any mony over the amount they are supposed ro carry is taken to the bank each night so the only way they can retur...

Anonymous
Lola

The ring was $100 & put on layaway. Why would they give you $100 back if you hadn't even paid that much as it was on layaway?? Sounds like you make very poor financial decisio...

1.0
#1216931
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I have truly never received such awful customer service. I will never be returning to this store. The employee Diane who so rudely gave me attitude from the moment I walked in does not deserve a job, especially not in customer service. Let me start off by saying we...
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Anonymous
Anonymous

while rudeness is unacceptable and always will be i can undertsnad that they have to protect themselves and thier customers, if your name wasn't on the ticket/slip/yellow it m...

1.9
#1342992
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My husband purchased a wedding ring set in 2016 regular price over 6,000.00 reduced to approximate 0ver 4000.00 with the trade in or my old set. Within 6 months I took the rings in to be dipped and they inspected within 6 months ago this year. Now the stone felt out. I...
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Anonymous
Anonymous

i know they document all inspections in thier comptersm also they should be able to call up records of your repairs. i find this odd

#1375601
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I bought a Neil Lane beautiful ring diamond was so nice . When I came to pick my ring up it look different. It’s a diamond however I don’t think it’s the diamond that I bought! It looked so much different, but I just didn’t say anything until now!
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Anonymous
Anonymous

I’m not sure yet because I don’t know if it was switch or not. But it seems to look smaller and different when I picked it up!!

Anonymous
Anonymous

i'm sorry, i do not understand what you are saying. you gave 4 stars so you are ahppy with your neil lane ring? it sounds like you are trying to say your diamond was switched,...

4.0
I liked
  • Diamond was smaller i think now i see gaps in rung
#1374490
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a week ago a ring I hav that my husband bought me not even 2 yrs ago along with another 1 I hav not even had 4 quiet 3yrs, 1 of them is a ring that was on sale 4 299.00 regular 699.00 completely broke & I had not had it 8 months & 2 diamonds fell out of it then a...
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Anonymous
Anonymous

oh *** where to start. 1. reading this is mentally painful learn to spell. 2. yes jewelery can break and yes diamonds can fall out. go to your local store see what they can do...

1.3
I liked
  • Pretty jewelry
I didn't like
  • Defective jewelery
  • Defective jewelry
#1366144
Reply to reviews
The kay store at st.louis gallaria shopping mall. The manager sent a watch of to get fixed .He stated he recieved a letter from the repare department stating . They can not fix the watch . The next step was to give the customers a new watch under warranty . Manager...
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#1376690
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Kay Jewelers - Claim

Checking on an old account
#1377172
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Kay Jewelers - Rude rude rude

The customer service over the phone are rude .I will never buy from them again.
#1376364
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After applying for credit over a month ago, still havent receuved my card(which was said to arrive in about 10 days). I decide to call their 1-886 number to see progress of card and long and behold, get an answer by a person who u cant inderstand(indian accent). She...
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1.0
#1362184
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