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Kay Jewelers - Mad as hell......

I paid $5600 to replace a stolen wedding ring. Turns out its not worth $300. Why do big chain stores take advantage of people????
Company wrote 0 private or public responses to the review from Dec 09.
1.0
Details
Product or Service Quality
#1419162
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Paid $5600 for a wedding band for my wife of 16 years, just wanted to replace the one that had been stolen. Went for a appraisal after insurance company told us they needed a updated appraisal for coverage. They will no longer insurer her ring just on receipt. Turns...
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Company wrote 0 private or public responses to the review from Dec 09.
Anonymous
Anonymous

something sounds extremly fishy here. where did you get an appriasail? was it a pawn shop or a jeweler that has a we buy gold and diamonds sign? if so its a conflict of intres...

#1419159
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Do not get a credit line through them. I got a credit line threw them a year ago, was only late by one day on one payment and they closed my account. I called a month ago and asked why they said I would receya letter stating why and then they would explain, I never...
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Company wrote 0 private or public responses to the review from Dec 08.
1.0
#1418565
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Kay Jewelers - Very poor accountability
I purchased $8,999 Neil Lane ring a little over a year ago, purchase insurance time of purchase, I was insured by sales representative that it will protect my ring, as long as I get it inspected within every 6 months. I have all my documents of inspections for 2 to 3...
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Company wrote 0 private or public responses to the review from Dec 05.
Anonymous
Anonymous

call thier customer service line. that will get it escalated

1.0
#1415647
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Kay Jewelers - Double charged

Got charged twice in my debit card
Customer made 7 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 02.
#1413266
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Kay Jewelers - Store won’t answer phone

The store is repairing my wedding ring and I have tried to call for days to see if it’s ready to be picked up and no one even answers the phone.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 02.
#1412890
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My mother in law got a chain and I cross for my husband she did not tell me the price she paid! She made the purchase in February and have it to us in October that’s when I seen the receipt!!..she paid $1,500 for a 20 inch chain I was furious as I can but that same...
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Company wrote 0 public responses to the review from Nov 28.
Anonymous
Anonymous

i wonder when the last time you bought gold was. Retailers have to make a profit, and mall jewelery is always at a fairly large mark up (300%) if i can buy a 22 inch gold chai...

Anonymous
Anonymous

Yes, Kay Jewelers is a racket. I've known that for decades ; I was a coin and precious metal / jewelry dealer for years - we sold all gold chains by alloy and weight. Not reta...

1.0
#1409633
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Kay Jewelers - Promo sale

Brought 2 rings went to have them sized. When they returned. They told me it was the wrong rings and they relaced it with another cheap lookin ring. WTH. So I will never buy at keys again!!
Company wrote 0 public responses to the review from Nov 28.
2.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1409501
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I hav 2 rings, 1 on sale 4 299.00 & the other I hav had 4 2 yrs both hav got problems!!! the 1 that was on sale has broken completely in 2 & lost 3 diamonds out of it & I hav not even had it 4 2 yrs yet!!!!! the other 1 I got 2 yrs ago 4 valentines day & a diamond has...
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Company wrote 0 public responses to the review from Nov 26.
Anonymous
Anonymous

number one if you have a husband one would assume you are older then 18. typing like a 13 year old thot just shows poorly on you. number 2, fine jewelry needs to be properly c...

#1407861
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Contact Kay Jewelers

Mailing Address:
Kay Jewelers
Att: Customer Relations or Credit Customer Service 375 Ghent Road
Akron, OH 44333
USA
Phone:
(800) 527-8029
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I got a $400 Kay’s Credit card this year and made a purchase at the beginning of the year. Made all my payments on time and paid balance down to 0. When to make a purchase online and it told me I needed to call. Checked my account which states card is still active and...
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Company wrote 0 private or public responses to the review from Nov 21.
4.7
#1405011
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