Please read reviews before buying from this company. Horrible unqualified jewelers. The jeweler broke my ring and hid it from me. Up until a week before my wedding. Didnt have the ring 4 months before it fell apart again. No one seems to have a solution or care. After...Read more
The setting was missing feon my engagement ring. This is the second time I have had to return it for a repair. I am still waiting for the status on when it will be fixed and secure. I am anxiously awaiting as my hand feels naked.Read more
Kay Jewelers - Kat was very helpful
Kat was very helpful and the service was wonderful. I had a problem with warranty and Kat helped resolve the issue. Great customer service and would shop there again due to her.
Kay Jewelers - Jessica was wonderful
I had a warranty issue, and Jessica went above and beyond to solve my problems. Was extremely pleased with my visit.
My husband had an account with Kay's for over 5 years with a credit limit of $5000. So, let back it up.....I just went onto Kay's web page to take a look at some rings and watches because im thinking about trading something in that was bought from Kay's. He paid the...Read more
I am very very disappointed in Kay Jewelry. I have many pieces as do my girls. But we sent our daughters boyfriend there to get a engagement ring and lets just say they messed him over really good. My husband got me two necklaces that has the warranty and both chains...Read more
Kay Jewelers - Terrible Service
Call disconnected TWICE. NO RESOLUTION ON POOR REPAIR SERVICE!!!!
Kay Jewelers - Kays jewelry is garbage!
i have about $4,000 worth of Kays jewelry and its all garbage. In 4yrs ive had several diamonds replaced already. and the special made anklet in TWO MONTHS, it broke! ive had anklets all my life and NEVER had trouble with any one of them, until Kays. Its only compounded by paying super high prices for this junk! i will never buy anything from them again!
My fiance and I picked out my engagement ring in November of 2017. In March of 2018, we went back to Kays to look at wedding bands for him, Bel Air, MD. While we were there, the management offered to clean my ring and do the bi-yearly inspection. While cleaning it, one...Read more
- Pretty jewelry
- Phone representative did her best to help
I went to kays at fort steuben mall to have jewelry cleaned, the lady acted like i was wasting her time, i was the only customer there, all i wanted was my jewelry cleaned. My jewelry still looked the same, she didnt take time to clean it right, then told me i the i...Read more
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