Kay Jewerlers completely messed up my wedding set! I bought from the Kay store in Lakewood Ny. I had to have diamonds replaced a few times and they ruined my bands. They told me that my set is like a car that breaks down overtime! And to deal with it!! My wedding set...Read more
A year after we purchased a $12,000 engagement ring from Kay, a small diamond fell out. Since we missed the first six month inspection, I was told that the warranty was void on the ring and that they would send it off and charge me to replace it. Needless to say, I...Read more
My husband bought me a tanzanite and diamond ring in 1999. The tanzanite was lost twice from the ring even though I had my inspections every 6 months as required to maintain the warranty. This time when it was lost I was told tanzanite was not a covered gemstone. On...Read more
So I have had MANY problems with my ring!!! The store lost it and many diamonds came loose also many times of send it in for repairs and not getting what I want! And now it looks like crap!!!! They recently told me I can no longer get my ring redipped all silver cause...Read more
We are on vacation in ireland and want to report our credit card missing.Read more
Kay Jewelers - Disappointing No Vday gift for hubby!!!!
Order a watch for my husband. Ordered over a week ago. Watch is still being processed. Customer service is no help!!! I even paid for 2 day shipping! It has not even shipped yet. They said that once it is processed and shipped, it will take 2 business days to recieve the watch! Guess he wont get his Valentines day gift! Such a disappointment! I should have went to the store....
KAYS SOLD ME 14 KT GOLD PLATED CRAP CLAIMING ITS 100 PERCENT REAL .999 24 KT I WAS NAIVE THEN BUT I NO WAY MUCJ BETTER NOW NO ONE WILL EVER TRICK ME AGAIN. I ADVISE ANYONE ANTWHERE BUYING JEWELRY TO BE AWARE OF WHAT REAL GOLD IS AND REAL PLATINUM. IF YOU DONT YOU MAY...Read more
My Granddaughter bought earrings on 12/22/17 paid $96.74 CASH I am not able to wear them. I took my receipt and the earrings back on 12/30/17 was told store policy is they must keep $200.00 cash in the drawer. I told them I do not see anywhere in the policy that...Read more
I didn't like
- Return policy for cash purchase
Been buying at Kay’s in Ellenton, Fl for years. Have spent $8000 in the last two year alone. Always bought the warranty. A diamond fell out of a very expensive tanzanite ring with diamond trim. Only had the ring 11-12 months. When I brought it back to my local Merritt...Read more
Kay Jewelers - Horrible
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