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So I have had MANY problems with my ring!!! The store lost it and many diamonds came loose also many times of send it in for repairs and not getting what I want! And now it looks like crap!!!! They recently told me I can no longer get my ring redipped all silver cause...
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1.0
#1193438
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We are on vacation in ireland and want to report our credit card missing.
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Anonymous
Anonymous

a quick google search shows the kay credit customer service number is 855-506-2499btw this is a website for people to *** about things they see as wrong and has nothing to do ...

#1189425
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Kay Jewelers - Disappointing No Vday gift for hubby!!!!

Order a watch for my husband. Ordered over a week ago. Watch is still being processed. Customer service is no help!!! I even paid for 2 day shipping! It has not even shipped yet. They said that once it is processed and shipped, it will take 2 business days to recieve the watch! Guess he wont get his Valentines day gift! Such a disappointment! I should have went to the store....
1.4
Details
Customer service
Delivery Service
Discounts and Special Offers
Price Affordability
Website
#1185630
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KAYS SOLD ME 14 KT GOLD PLATED CRAP CLAIMING ITS 100 PERCENT REAL .999 24 KT I WAS NAIVE THEN BUT I NO WAY MUCJ BETTER NOW NO ONE WILL EVER TRICK ME AGAIN. I ADVISE ANYONE ANTWHERE BUYING JEWELRY TO BE AWARE OF WHAT REAL GOLD IS AND REAL PLATINUM. IF YOU DONT YOU MAY...
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Anonymous
Anonymous

Well spelling is clearly an issue here.However most US jewelers of any type use 10k and 14k gold. 18k is very rare in the US market with 22k being used mostly by designers and...

#1182513
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My Granddaughter bought earrings on 12/22/17 paid $96.74 CASH I am not able to wear them. I took my receipt and the earrings back on 12/30/17 was told store policy is they must keep $200.00 cash in the drawer. I told them I do not see anywhere in the policy that...
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Anonymous
Anonymous

this is a common practice for all retailers. they have XXX in thier tills. This is needed for normal change making purposes. If people havent spent cash that day they will not...

1.0
Product
I didn't like
  • Return policy for cash purchase
#1161057
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Been buying at Kay’s in Ellenton, Fl for years. Have spent $8000 in the last two year alone. Always bought the warranty. A diamond fell out of a very expensive tanzanite ring with diamond trim. Only had the ring 11-12 months. When I brought it back to my local Merritt...
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Anonymous
Anonymous

I believe you are confusing the diamond bond and the extended service plan. The diamond bond is automatic with precious stones (diamonds, rubies, emeralds, and sapphires) that...

2.7
#1159465
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Kay Jewelers - Horrible

Didn't get connected to representative. I got disconnected
#1159005
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Kay Jewelers - I feel as a widow I was taking advantage of

Mine mine's deceased husband's rings in to be welded together. They swedged one ring into the other one and made them too small now I can't even wear them. To fix the problem they wanted me to pay for it it was their problem not mine. Talk about taking advantage of a widow.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1154645
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WENT TO KAYS BRISTOL CT STORE ORDERED A $1300.00 NECKLES FOR MY WIFE FOR CHRISTMAS 10 DAYS BEFORE CHRISTMAS. THEY DID NOT HAVE IN ROSE GOLD BUT COULD HAVE BUY DEC 22 WITH NO PROBLEM. THEY WOULD CALL ME WHEN IT CAME IN. NEVER GOT CALL SO I CALLED THEM IT STILL WASN"T IN...
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Anonymous
Anonymous

First take a grammar lesson.

1.3
I didn't like
  • Horrible horrible experience
  • No big deal to them but big deal to me
#1154590
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Contact Kay Jewelers

Mailing Address:
Kay Jewelers
Att: Customer Relations or Credit Customer Service 375 Ghent Road
Akron, OH 44333
Phone:
(800) 527-8029
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Kay Jewelers Products and Services

It was in your Clifton Store. There were 4 customers and 3 salespeople in the I walked around saw something I wanted to see. Not one person said HELLO. I was shopping for a Xmas gift for my Mother. I waited for an simple hello , or I'll be right will you or Do your...
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1.9
I liked
  • Best services
I didn't like
  • Horrific customer service by management
#1154213
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