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Please read reviews before buying from this company. Horrible unqualified jewelers. The jeweler broke my ring and hid it from me. Up until a week before my wedding. Didnt have the ring 4 months before it fell apart again. No one seems to have a solution or care. After...
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1.0
#1332349
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The setting was missing feon my engagement ring. This is the second time I have had to return it for a repair. I am still waiting for the status on when it will be fixed and secure. I am anxiously awaiting as my hand feels naked.
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Anonymous
MrsB

Same here.. my ring has broken twice due to the jeweler at kays damage while sizing it. Several deadlines missed, still no ring. I would not recommend this company to anyone. ...

#1331988
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Kay Jewelers - Kat was very helpful

Kat was very helpful and the service was wonderful. I had a problem with warranty and Kat helped resolve the issue. Great customer service and would shop there again due to her.
5.0
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#1327420
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Kay Jewelers - Jessica was wonderful

I had a warranty issue, and Jessica went above and beyond to solve my problems. Was extremely pleased with my visit.
5.0
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#1327415
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My husband had an account with Kay's for over 5 years with a credit limit of $5000. So, let back it up.....I just went onto Kay's web page to take a look at some rings and watches because im thinking about trading something in that was bought from Kay's. He paid the...
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Anonymous
Anonymous

I don't know about kays in particular my jared card(same company) they told me if it isn't used within a 2 year period is automatically closed. since they switched to comenity...

#1326291
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I am very very disappointed in Kay Jewelry. I have many pieces as do my girls. But we sent our daughters boyfriend there to get a engagement ring and lets just say they messed him over really good. My husband got me two necklaces that has the warranty and both chains...
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#1324906
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Kay Jewelers - Terrible Service

Call disconnected TWICE. NO RESOLUTION ON POOR REPAIR SERVICE!!!!
2.3
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#1324515
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Kay Jewelers - Kays jewelry is garbage!

i have about $4,000 worth of Kays jewelry and its all garbage. In 4yrs ive had several diamonds replaced already. and the special made anklet in TWO MONTHS, it broke! ive had anklets all my life and NEVER had trouble with any one of them, until Kays. Its only compounded by paying super high prices for this junk! i will never buy anything from them again!
1.0
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#1321090
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Kay Jewelers - Poor craftsmenship
Kay Jewelers - Poor craftsmenship
My fiance and I picked out my engagement ring in November of 2017. In March of 2018, we went back to Kays to look at wedding bands for him, Bel Air, MD. While we were there, the management offered to clean my ring and do the bi-yearly inspection. While cleaning it, one...
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3.8
I liked
  • Pretty jewelry
  • Phone representative did her best to help
#1316439
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Contact Kay Jewelers

Mailing Address:
Kay Jewelers
Att: Customer Relations or Credit Customer Service 375 Ghent Road
Akron, OH 44333
USA
Phone:
(800) 527-8029
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I went to kays at fort steuben mall to have jewelry cleaned, the lady acted like i was wasting her time, i was the only customer there, all i wanted was my jewelry cleaned. My jewelry still looked the same, she didnt take time to clean it right, then told me i the i...
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Anonymous
Anonymous

bought online or in store from a kay or jared(same company) doesn't matter, they should have treated you well, cleaned and inspected your jewelry, and if its under the 6 month...

1.0
#1315822
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