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Kay Jewelers - Too be determined

I have had a lot of trouble with an engagement ring that I bought for my fiancé. We have been going back-and-forth with Kay jewelers in Chapel Hill and Kay jewelers outlet in aurora farms. Nobody has seem to be able to fix our solution as of yet. I am supposed to get a call back tomorrow.
3.7
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Advertised vs Delivered
Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Style and Design
Value for money
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Website
#1358279
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Kay Jewelers - Ring is causing an illergic reaction

Couldnt speak to a live agent
Garfield Heights, Ohio
#1351708
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I called the number and they can’t verify my information. This account was paid off since 2005 and I would appreciate if y’all could clear it from record to avoid credit issues in the future. Thank you
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Anonymous
Anonymous

50 words required, oy vey. anyway you need to contact the company directly not a comlaint website that no one other then people with issues or people who read them for amusmen...

#1346224
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I have truly never received such awful customer service. I will never be returning to this store. The employee Diane who so rudely gave me attitude from the moment I walked in does not deserve a job, especially not in customer service. Let me start off by saying we...
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Anonymous
Anonymous

while rudeness is unacceptable and always will be i can undertsnad that they have to protect themselves and thier customers, if your name wasn't on the ticket/slip/yellow it m...

1.9
#1342992
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My diamond in my endgame the ring was switched when sent out. It only went to k jewelers for cleaning and it 6 month check. It took a month for the repair and when I received it back. My husband and I found out a short while later the diamond is now garbage. It wasent...
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Anonymous
Anonymous

somehow i highly doubt this. Kays photographs each diamond in high resolution, and sends a copy of that picture to you. They then compare it with you in the store before you t...

#1340675
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Kay Jewelers - Return

No answer, I returned a piece that I had on the leasing program and after the piece was returned the following Friday the payment still came out of my bank account and caused a 32.00 overdraft fee as well
3.7
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1340291
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Kay Jewelers - Paying on account

Too many attempt on account
#1333685
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Please read reviews before buying from this company. Horrible unqualified jewelers. The jeweler broke my ring and hid it from me. Up until a week before my wedding. Didnt have the ring 4 months before it fell apart again. No one seems to have a solution or care. After...
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Anonymous
Anonymous

How was it broken? (i mean where what and why on the ring)

1.0
#1332349
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The setting was missing feon my engagement ring. This is the second time I have had to return it for a repair. I am still waiting for the status on when it will be fixed and secure. I am anxiously awaiting as my hand feels naked.
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Anonymous
MrsB

Same here.. my ring has broken twice due to the jeweler at kays damage while sizing it. Several deadlines missed, still no ring. I would not recommend this company to anyone. ...

#1331988
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Contact Kay Jewelers

Mailing Address:
Kay Jewelers
Att: Customer Relations or Credit Customer Service 375 Ghent Road
Akron, OH 44333
USA
Phone:
(800) 527-8029
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Kay Jewelers Products and Services

All Kay Jewelers Products
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Kay Jewelers - Kat was very helpful

Kat was very helpful and the service was wonderful. I had a problem with warranty and Kat helped resolve the issue. Great customer service and would shop there again due to her.
5.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1327420
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