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Husband and I cannot believe how the staff at this Kay Jewelers did us on our 3 year Wedding Anniversary. Long story but here goes. Hubby went to my friend and asked her to help him pick out a wedding set for me and because she wanted me to get what I liked she told me...
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Anonymous
Anonymous

Just take it to any kays they should be able to do the exchange

1.0
#1383158
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Kay Jewelers - My acct was charged and was not supposed to

I finally received credit from a purchase I didn’t authorize but still have interest and fees on my acct I and the minimum payment is high cause of it
#1382993
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I had bought charged my ring onto my credit card 5 months ago. The lady didnt tell me I'd be over my limit when I had sent my ring out to be resized. But she charged it anyway. The store apparently only carries one size and my fingers were too small. Anyways. Its been...
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Anonymous
Anonymous

i see kay uses 2 diffrent companies for its credit, commenity band (who also does victoria's secret) and genesis fs. which do you have as they both have diffrent websirtes and...

2.8
#1381861
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I am vacationing in Myrtle Beach. I just walked into Kay’s store to get a battery changed in my husband’s watch and for ring re-sizing. These rings were bought at Kays at another location years ago. I didn’t have the paper work or know the state being visited or the...
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1.0
#1380818
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Kay Jewelers - Claim

Checking on an old account
#1377172
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Kay Jewelers - Pay off debt

Want to set up payment plan to pay off my bill
#1377112
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The kay store at st.louis gallaria shopping mall. The manager sent a watch of to get fixed .He stated he recieved a letter from the repare department stating . They can not fix the watch . The next step was to give the customers a new watch under warranty . Manager...
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#1376690
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Kay Jewelers - Rude rude rude

The customer service over the phone are rude .I will never buy from them again.
#1376364
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My husband purchased a wedding ring set in 2016 regular price over 6,000.00 reduced to approximate 0ver 4000.00 with the trade in or my old set. Within 6 months I took the rings in to be dipped and they inspected within 6 months ago this year. Now the stone felt out. I...
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Anonymous
Anonymous

i know they document all inspections in thier comptersm also they should be able to call up records of your repairs. i find this odd

#1375601
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I bought a Neil Lane beautiful ring diamond was so nice . When I came to pick my ring up it look different. It’s a diamond however I don’t think it’s the diamond that I bought! It looked so much different, but I just didn’t say anything until now!
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Anonymous
Anonymous

I’m not sure yet because I don’t know if it was switch or not. But it seems to look smaller and different when I picked it up!!

Anonymous
Anonymous

i'm sorry, i do not understand what you are saying. you gave 4 stars so you are ahppy with your neil lane ring? it sounds like you are trying to say your diamond was switched,...

4.0
I liked
  • Diamond was smaller i think now i see gaps in rung
#1374490
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