Kay Jewelers - Worst store ever
Took my ring on April 11th and on June 18th called me to tell me the ring had never been sent out to be fixed. But if i would come and pay in advance they would send it out now. I have talk to them 2or 3 times since I had left it with them and not once did they tell me I needed to pay beforehand. Nearly 3 months and nothing had been done. Why would I trust them now.
I had an experience with the some very nice diamond tennis bracelet's valued over 6k and the Manager Ann. I had taken ill for a long period of time and could not get my 6 month inspections and missed 2 and the manager was not nice. I called customer service and sent in...Read more
I bought a set of rings ($9898.00). I had the life time warranty on them. Mind you they were bought from LeRoy's. I took them in twice a year, generally in June and December to be serviced and cleaned. I took them in December 2017 to the LeRoy's store at the Greenwood...Read more
I didn't like
- That they will not stand behind their employees errors
Kay Jewelers - The charge card is a rip off interest rate.
I noticed on my bill seprate interest rate on each purchase item. Interest rate was more than double. If you buy anything on interest free don't buy nothing else payment goes toward other item and not interest free. It's a joke
They are more than willing and helpful when you are wanting to spend thousands of dollars, but when your Diamonds start falling out (3times in the first year) and you go in to use your warranty-they treat you with disrespect and do not care if they make you wait, even...Read more
My engagement ring has had many lives as it has had different aspects uofeades throughout the years. I took it to a jeweler to have it priced. The 1 carat diamond is actually .8 carat. The 16k gold cannot be verified as it does not have a stamp, which is standard. This...Read more
I opened up an original account in store about a month ago to make a purchase. I returned the purchase. The associate at the counter that processed my return over refunded $400 to my card due to him apparently not applying a coupon code correctly. I insisted for a copy...Read more
I use to love Kays but the they have gone down hill it has been awful. 1) They make changes to my account without my permission changing me for stuff I didn't ask for. 2) I try and get jewelry replace that is broken that is covered under warranty that I pay extra for....Read more
Customer service is that even a thing anymore clearly not here. Kay jeweler's has really gone down hill. I use to buy things all the time haven't in almost a year and don't plan on it either. Bought a coach watch paid extra to have the warranty. 2 days after I bought...Read more
Kay Jewelers - No problem
Not sure why I recieved this survey.... The person I talked to was pleasant and very nice. I have nothing but good things to say.
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