3.4K views
New Reviewer
11 comments

Kay Jewelers said they had an exclusive line to Movado watches so they could sell them cheaper. I bought one for my husband for Christmas.

When I gave it to him (early) he said it wasn't exclusive I could buy it anywhere for that price so I tried to return it and apparently they do not accept returns or exchanges after 30 days. So, I just spent a ton of money on a *** watch. The only reason they told me this was to get me to buy something.

What kind of company only has a 30 return policy on a watch that has never even been out of the box? Horrible business!

Location: Denver, Colorado

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Kays jewelry is a rip off company that charges to much for there crap there credit card company is a rip off there interest rate sucks to scam customer's into paying back more money kays jewelry in my opinion sucks

Guest
reply icon Replying to comment of Guest-1415315

*too

*their

*Kay Jewelers

Guest

Do not buy from Kay's my son spent hisc

Cash on girlfriend 65$refund denied in store over mover still waiting on check

Guest
reply icon Replying to comment of Guest-423425

Hello, how long did it take for the check to show up?

Guest

I WISH I HAD LOOKED AT THIS SITE BEFORE BUYING AT KAYS. I COULD HAVE SAVE MYSELF A LOT OF MISERY.

FOLKS SAME THING HERE THIS WAS MY FIRST AND LAST EXPERIENCE WITH KAYS. BOUGHT A PROMISE RING OF SAFFIRE AND DIAMONDS FOR MY GIRL FRIEND FOR X-MAS. YES I PAID CASH. I LIVE 60 MILES FROM SA TX.

I WENT TO HAVE IT SIZED AND WAS TOLD IT WOULD BE 3-4 WEEKS I SAID NO WAY GIVE ME MY MONEY BACK. AFTER JUMPING HOOPS AND SIGNING FORMS AND I WAS TOLD A CHECK WOULD BE ISSUED IN TWO TO THREE WEEKS. THIS COMPANY IS A RIPPOFF I NOW HAVE A UNHAPPY GIRLFRIEND NO RING AND NO MONEY TO BUY A REPLACEMENT.

SMALL CLAIMS COURT HERE I COME. IF I MUST BE INCONVIENCED I WILL RETURN THE FAVOR AND INCONVIENCE A KAY MANAGER IN SMALL CLAIM COURT.

Guest

So, because they lied about the exclusivity and now won't take it back it is a *** watch? If, as your husband said, you could get it at the same price elsewhere, it isn't like they ripped you off.

Guest

Same situation in 2011, I hate Kay Jewelers. I am furious,ruined my xmas for me. BS return policy.

Guest

it's quite obvious they deposit money every night ***... but it still shouldn't take more than 7 days to get a cash refund!

Especially if you pay in cash! But since you think we are *** I'm assuming you have never had to wait to receive your money for a refund...

and either you work for the waste of a company called Kay or you have very little of a social life since you can respond to a post you obviously know nothing about... get a life!

Guest

its called they deposit money in the bank every night you ***

Guest

I am having the same problem. My husband bouught a $300.00 braclet and pd cash and went to return it they cant come up with the cash.

Tell me to call back through out the day and see if they have the cash. well going on 3rd day and STILL dont have enough cash to refund me.

Why should I have to wait 7-10 business days to wait on a check when they gladly took cash as fast as they could from my husband. I wont shop Kay again.

Guest

I purchased a piece of jewelry for my wife, paid cash and wanted to return the item a day after Christmas. They could not come up with the cash for days.

i am told I have to wait 7 - 10 days for a refund.

This is ridiculous. I will never shop at Kay again.

Kay Jewelers Reviews

  1. 283 reviews
  2. 72 reviews
  3. 48 reviews
  4. 22 reviews
  5. 23 reviews
Kay Jewelers reviews