My husband bought me a solitaire engagement ring 13 yrs ago. Never any issue except getting a new shank long ago.
12 yrs ago he bought me my enhancer as my wedding ring. ( I picked them both out) 5 days after wearing it, a diamond fell out. Ok no biggy. Had it replaced.
CRAPPY JOB. It went back 3X before they gave me a new ring. Ok so I wore them for everything. And I mean everything.
I do landscaping, driving truck and firewood. Never a problem. Always took them every 6 months for inspection. Had them dipped a few times.
Was always great when they came back. Towards the end of my pregnant I couldn't wear them. A few months later I was about the wear them again. 11/2 yrs later I had a hysterectomy.
Now I can't wear them. Took me 3 yrs to finally break down and have them resized due to the fact of them getting messed up again. WELL here we go. Took them in 2 months ago for resizing.
Said there won't be a problem because I wasn't going up too much. They finally came back. Def wasn't happy. Shanks were so uneven and super thin.
Ok I ll just wear them for a bit and have them fixed again. 4 days of wearing them just doing normal stuff. And only a few hours a day. Since I was told they are jewels not tools.
A diamond fell out of my enhancer. Mind you, it has never needed repairs in 11 yrs since it was brand new. Never a problem. Ok so now I want full shanks of both of my rings And the diamond replaced.
Said no problem. This shouldn't of happened. Got fixed and returned again. Didn't wear even wear them.
Now they only put on half shanks and the half they replace weren't even put on straight. Both rings were uneven and bent. Was so angry, I waited a week to go back to the store. Sales person looks at the diamonds ( not the shanks) and tells me there s nothing wrong with them and hands them back to me.
Ummmmm lady look at what they "fixed". She said ohhhh. Well this happens. Come on REALLY.
I asked her if this was her personal ring, would this be acceptable???? No said says.
Well and it's not acceptable for me neither. Now the manager comes over and says we will make sure they come back like brand new.
Product or Service Mentioned: Kay Jewelers Ring Repair.
Reason of review: Bad quality.