Kay Jewelers - Poor quality merchandise/poor customer service
My husband bought me a beautiful sapphire necklace and matching earrings for our 5th anniversary at Kay Jewelers.
In the 3.weeks since receiving this gift from my wonderful husband the chain has broken twice.When I went in to the Kay Jewelers near me (Jefferson Valley Mall in Westchester) the staff tried to coerce me into purchasing a more expensive chain.
In fact, the second time I went into the store, I was told I would have purchase a new chain no matter what kind it was.
After about 20 minutes, they finally exchanged the entire necklace.I strongly suggested they stock this necklace since I am sure I will be back often.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of kay jewelers sapphire necklace. Kay Jewelers needs to read this review and look into the issue (if any) according to poster's claims.
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