Kay Jewelers - Poor customer service and repair work

56 of 547 Kay Jewelers reviews

Purchased an engagement ring June 1, 2015.White gold, 7 blue diamonds and rhodium, white diamond halo, and white diamonds on each side of band.

Has been sent for work 6 times. Sizing, loss prong, same loss prong not fixed, missing diamond, wrong rhodium and gapped, and gapped rhodium and diamonds on halo no longer appears to be individuals. Corporate customer service is unresponsive 8 out of 11 days of correspondence. Store associates rude.

Always late returns from repairs.They have it more than fiance has since purchase.

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  • What I liked
      No items
  • What I disliked
    • Extremely ridiculous wait times
    • Poor customer services skills
    • Lost diamonds
    • Terrible management qualities

Reason of review:
bad customer service in store and corporate level, BAD repairs, and late repair returns
Preferred solution:
Full refund
Product or service
Kay Jewelers Diamond Ring
Review category
Luxury / Jewelry
review #768236 by

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