Atlanta, Georgia
Not resolved

Purchased an engagement ring June 1, 2015.White gold, 7 blue diamonds and rhodium, white diamond halo, and white diamonds on each side of band.

Has been sent for work 6 times. Sizing, loss prong, same loss prong not fixed, missing diamond, wrong rhodium and gapped, and gapped rhodium and diamonds on halo no longer appears to be individuals. Corporate customer service is unresponsive 8 out of 11 days of correspondence. Store associates rude.

Always late returns from repairs.They have it more than fiance has since purchase.

Review about: Kay Jewelers Diamond Ring.

I didn't like: Extremely ridiculous wait times, Poor customer services skills, Lost diamonds, Terrible management qualities.

Review #768236 is a subjective opinion of a user.

Customer service
Product or Service Quality
Delivery Service
Price Affordability
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Kay Jewelers Repair
Reason of Review / Monetary Loss bad customer service in store and corporate level, BAD repairs, and late repair returns / Not specified
Preferred solution Full refund

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