To whom this may concern , I'm currently having a serious problem with the Kay Jeweler Store # 4759. On 3/10/18 I put a Layaway down on a wedding band for my Husband , in the amount of $100.00.
I inquired about the terms for the layaway before placing the 100.00. My main concern before making the decision, was in the event I was not able to afford the purchase of the ring , could I receive my Layaway back. The Store Manager Rafael said it would be no problem. So at that point the layaway was established.
On 3/22/18, I was in a very bad position with money. I ran short of being able to provide food for my household due to me being on a monthly fixed income ,which is S.S.D , I have a mental Disorder of General Anxiety Disorder. I provided the Store Manager my Receipt. I explained my situation to a certain extent.
I didn't want to get to personal due to me being in the store. Now , I wanted the ring and was willing to put the Layaway back in effect when my check was deposited S.S.D. At that moment Rafael stated i could not have my cash layaway . Rafael made a phone call , while I was discussing the misunderstanding of the layaway.
The Store Manager told me I could not be returned my cash layaway because he can not be under 200.00 . Now I must admit that was harsh to hear , and knowing I wasn't told that at the time the layaway jad yaken place on 3/10/18. Now I was hurt by this , humiliated, embarrass to be in this , no remorse, I felt pressured to except this policy which was made up entirely. I was admit with my communication towards the store manager and store employee.
They gave me a number to call. The 1st call I was hung up on after explaining , and the second call with the two others, they showed me no remorse. I looked up the policy and read it to them. I stated that the explanation Kay Employer's was given me was not in black and white as per their actual policy.
I saw that this had happened before . I proceeded to belittle myself and beg. I felt as though the same was being pushed on me by me having to wait 2 weeks for refund when I placed a cash layaway in the amount of 100.00. The gentleman on the phone said he dosent know why the policy reads what I was saying.
But I still would have to wait 2 weeks for refund. The policy also states I could go to participating Kay Jewelers. I ask if he could call Dover ?? Je stated Yes.Instead the gentleman placed me on hold calling the store in question .
He came back to the line saying I can't have my money. I begged that this should've been in the store policy manual. I need the cash I put down towards the cost of the ring. To make a long story short, I signed NOTHING in regards to my money , I left from I'm front of the store without the merchandise in question , and I'm out of 100.00 and I can't feed my family.
My account was overdrawn by Amazon . I was screwd. My life is not going good . I'm being checked for cancer of the breast and ways to provide for my family has me at a stand still.
I don't want trouble , I just would like my Layaway as per store policy , which doesn't discuss the store not being able to be left with less then 200.00 . They start out with 200.00 . There was no cash purchases as of yet. And mailing me a check that would take 7 days was not included till today.
I left with feeling degraded , worthless ,depressed , upset by people not being Pacific in their store policy , no ways of getting cash and my health is going left. What am I to do. This company can not make layaway according to the stores take in cash purchases. This was not in black and white.
I am furious in a worthless way. Kay Jewelers had degraded me and my situation. All I want is the cash I put down . I have never been through this.
If you have your receipt you can get cash back ...Here is Kay Jewelers Policy on this matter below : Also my layaway re receipt below: Here is my actual receipt below : All I want is to be happy this is so bad . Neither of these receipts discuss a mailed 7 days check . Most people take their layaway off because they need the money . Help me .
They made feel less then . They were making fun of my needing my funds , which hurt I can't help the way my life has turned out.
Help. They want to try and pressure me to end up somehow with the ring in question .y.c.Holis
Product or Service Mentioned: Kay Jewelers Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.