Called the (so called) customer service for some help finding out why my order has not been received. I placed the order and paid for it on my bank card although I put my wifes name on the order.
She has stage 4 breast cancer but they insisted in talking to her and only her. I told them that the drugs they have her on make her incoherent and as I paid for the goods it would be ok to talk to me. They refused, they even refused to let me talk to a supervisor.
Well, I will never buy from Kays again. I am even considering cancelling the order and buying at one of there competitors
Reason of review: Poor customer service.
Monetary Loss: $112.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service.