It all started a few years ago when I went to Kay for an engagment/wedding ring. I told the sales person I was in the military and about to leave for Japan for 3 yrs.
They sold me a ring for around 2000$ and I paid for the extra protection. I got married and went to Japan. When I came home on leave I took the ring to a Kay to have it cleaned and inspected. They told me the large diamond was cracked, then refused to replace the diamond because I didn't take it to a Kay "a fact I brought up when I bought the ring was that I would be in Japan and they don't have a Kay there." The sales person told me it would be fine to have it looked at any jewelry store, I did and now they won't cover it.
Funny thing was I went in again the other day just to have the ring cleaned again and they didnt notice the crack till I told them. Then they had the audacity to try to sell my wife a replacement, needless to say the little twerp behind the counter won't be forgetting me anytime soon. Seems like their staff is getting trained to screw people over.
If anyone from Kay reads this and wants to respond my email is firstname.lastname@example.org. As of now I tell everyone about it and wouldn't recomend Kay to anyone.
Monetary Loss: $2000.