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My husband purchased a wedding ring set in 2016 regular price over 6,000.00 reduced to approximate 0ver 4000.00 with the trade in or my old set. Within 6 months I took the rings in to be dipped and they inspected within 6 months ago this year.

Now the stone felt out. I went to turn in the ring for repair. Now Because I did not have my receipt I were informed that they di not keep records and I would have to pay for a stone to be replaced. Kay jewelry needs to be investigated for fake sale of jewerly.

My wuestion is why the jewelry has to be dipped every 6 months or inspected.

I will be placing a compliant higher. This a rip off.

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i know they document all inspections in thier comptersm also they should be able to call up records of your repairs. i find this odd

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