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the charm fell off my daughter's $300.00 bracelet. I have a warranty, that they of course did not honor.

I called and complained, and they basically told me sorry about my luck. They don't care or honor their jewelry at all. I have spent thousands of dollars at Kays, but will not be shopping there again. The charm didn't even last a year.

Their jewelry is not the best quality for the price you pay apparently. I am very disappointed in the way the situation was handled.

Zero customer service at all; I feel screwed! Never shop at Kays.

Monetary Loss: $300.

Location: Tampa, Florida

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KAYS SELLS 14 KT GOLD PLATED {{redacted}}

Guest

well clearly if you could read u would know that no jewelry stores warranty covers loss.

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