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Dropped off a ring to be sized was told a week and a 1/2 .........after waiting 2 weeks i get a call that the repair guy forgot to size my ring which is what i took it their for....never again and the employees there suck!!!!!!!!!!!!!!!!!!!!!! and they also make up lies to cover for their mistakes.

First i was told he forgot to size it.........then after 3 weeks i went in to pick it up and was told he didn't size it the right size they waited 2 weeks before they told me this.

I will never go back there and i will pass my experience on to everyone i know. Knowing Kays doesn't care but hopefully they will lose more business.

Reason of review: Poor customer service.

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