4.7
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money
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I had an experience with the some very nice diamond tennis bracelet's valued over 6k and the Manager Ann. I had taken ill for a long period of time and could not get my 6 month inspections and missed 2 and the manager was not nice.

I called customer service and sent in letters to show my illness and they explained send the items in to see if and the cost of repair, so I did and the total of 2 chipped diamonds was approx.. $900.00. The customer service honored my warranty and repaired the bracelets at NO CHARGE but the manger was just so rude its sad. I love KAY 's but one individual can ruin the reputation of a store.

I am so grateful for the customer service but the manager needs training!!!!

I will continue to go to KAY's ONLY because of the customer service rp I go on the days that ANN is off. so sad Sad

Review about: Kay Jewelers Manager.

Reason of review: Poor customer service.

Preferred solution: I am happy becasuae your customer service helped me but the store manager NEEDS TRAINING.

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