Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I had an experience with the some very nice diamond tennis bracelet's valued over 6k and the Manager Ann. I had taken ill for a long period of time and could not get my 6 month inspections and missed 2 and the manager was not nice.

I called customer service and sent in letters to show my illness and they explained send the items in to see if and the cost of repair, so I did and the total of 2 chipped diamonds was approx.. $900.00. The customer service honored my warranty and repaired the bracelets at NO CHARGE but the manger was just so rude its sad. I love KAY 's but one individual can ruin the reputation of a store.

I am so grateful for the customer service but the manager needs training!!!!

I will continue to go to KAY's ONLY because of the customer service rp I go on the days that ANN is off. so sad Sad

Product or Service Mentioned: Kay Jewelers Manager.

Reason of review: Poor customer service.

Preferred solution: I am happy becasuae your customer service helped me but the store manager NEEDS TRAINING.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like