Product: Kay Jewelers Warranty Clear all filters (32 of 32 reviews match)
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I purchased a Movado watch on 9-22-11 at the Battle Creek mall store. I was told by two employees Brooke and Phillip that I may return the watch for any reason for up to 30 days. I also purchased the Ultimate Watch Protection warranty that I was told would cover...
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Anonymous
M Smith

Kay Jewelers is terrible, go somewhere else... i got a watch as a christmas gift from my GF and I said i wanted to exchange it for something more my style. I went the day afte...

Anonymous
LikeMike

I\'m pretty sure that first comment is coming from a Kay employee. lol

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Kay Jewelers Warranty
#268937
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Recieved a necklace as a gift less than 7 months ago and the cheap thing just fell apart, and not at a the clasp. Kay said since we did not purchase the warranty they would not fix it. I didn't think that jewlery could just fall apart, their product is cheap and they...
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Anorhi
Anorhi

Wow, a business that\'s trying to make money. Never heard of that before. YOu didn\'t buy the warentee, you had every opertunity to do so The necklace broke and you exp...

Anonymous
No ***h thing as a free lunch

If you do not Realize by now at all companies are profit driven then you might need some help. I mean what is the point of having a business if you don\'t want to make money? ...

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Kay Jewelers Warranty
#253810
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Do not buy a warranty from this place. In fact, do not buy ANYTHING from this place. I bought a bracelet from there a few months ago with two butterflys. The bracelet has about 10 gems and when I bought it, the sales woman told me that if I bought a warranty any lost...
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Anonymous
Mark H

Sue the store in small claims court for the cost of the warranty, the repair (as estimated by another reputable jeweler, or even Kay of they will give it to you in writing), a...

Anonymous
Boggle

I\'m sorry to hear about your experience. We had such a terrible one too. Check out our website www.antikay.com Best of luck in the future!

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Kay Jewelers Warranty
#251872
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I can personally tell you to stay away from the Kay jewelers in Stratford Square mall.I had purchased an engagement ring from there.I was told that there was a lifetime warranty on the diamond.After a couple months,the stone became loose.When I brought it back,they...
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Lyons, Illinois
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Kay Jewelers Warranty
#242718
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I was doing a google search on Kay jews to figure out what their lifetime warranties covered. My bf who has spent more than 3000 if not more on 2 items in past...he purchased the lifetime warranties for both. I recently lost the back of my 1 ctw earring now im scared...
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Anonymous
F

If he paid additional money for a warrenty ontop of the cost of the earrings then an earring backing should not cost you anything. They should be in stock in the store. If you...

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Kay Jewelers Warranty
#217702
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I had received a Love's Embrace necklace with a silver chain for Christmas one year ago. Recently the chain on the necklace broke. I had a full coverage lifetime warranty on the necklace, so I took it to the store to have it fixed and they told me that the link on...
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Anonymous
MirandaBeth33

I do understand that the necklace had to be soldered together, but it was almost 6 links that were soldered together into a big lump and the chain was black. I just do not thi...

Anonymous
Tammy

I can understand if an item can not be repaired to what they were orignally. However. If this outcome of the repair were a possibility the consumer should have been made aware...

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Kay Jewelers Warranty
#203355
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We purchased an engagement ring at Kays and didn't spend alot of money, it was on sale, but I was in love with it. Every 3 months a diamond came out had the warranty they replaced it, finally they acutally had the ring more than I and I switched to a different...
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Anonymous
JHolmes

Is it OK to sleep with a *** ring?

Anonymous
Emma79

So basically smoshawn you recommend only wearing a ring when you\'re sitting quietly and doing nothing? You have got to be kidding me. This may surprise you but I have jew...

Product
Kay Jewelers Warranty
#172272
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Kay Jewelers warranty a sham. After 13 years of owning a ring from them bringing it in every 6 months and having it re tipped every 5 years because i bought the extended gold warranty. i lost the book they sign. yup lost it. then lost a small speck of a stone out of my...
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Anonymous
Suzie K

My ring lost 4 tiny diamonds that surrounded the focal diamond. My fiancé paid for the extended warranty which was like another $100 I believe and they aren't doing anything f...

Anonymous
hannah

:( :( :( :( :( :(

Product
Kay Jewelers Warranty
#171659
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Do not ever shop for anything at "Kay Jewelers" the warranty is ***. The service is ***. The merchandise is ***. The people that phone to help are very Nasty and never helpful. Go anywhere but Kay jewelers that you can. I do Not appreciate being asked to go behind the...
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Product
Kay Jewelers Warranty
#170152
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We purchased the warranty to replace the diamond if it fell out. When said diamond fell out, Kay Jewelers refused to replace it. The manager said the warranty did not cover the diamond because "they" did not have a record of my last visit for repair - which was 3...
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Anonymous
Annonymous

Do not purchase any jewelry from Kay Zewlers! There warranties are a scam and lie. I have a 3 carat diamond and the prongs continued to need work twice. After the third tim...

Anonymous
dumbAmerican12

they explain that to u when u make the purchase its like buying a new car if u dont bring it in to get services were not going to warranty it. if u did fallow through with the...

Product
Kay Jewelers Warranty
#166583
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