Manufacturer: Kay Jewelers Category: Warranty Clear all filters (32 of 32 reviews match)
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I thought I was the only one with a horrible experience with Kay...in 1996 we purchased a Mothers Ring and was told there were two different stones for the month of June...a Pearl and Alexandrite...I specifically requested the alexandrite...when the ring came in it was...
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Kay Jewelers Saint Francis, Wisconsin
Product
Kay Jewelers Warranty
#745069
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Was an ultra customer for years until Kay bought it out. Have had to send in my wife's bracelet for repairs when it was ultra no charge and now that it is Kay no have to pay every time it goes in. this last time had it back 4 days and it broke again into 4 pieces, now...
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1.0
Kay Jewelers Pleasant Prairie, Wisconsin
Product
Kay Jewelers Warranty
#705993
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Kay Jewelers - Warranty Review from Granbury, Texas
Just got a necklace with warranty in January. Last month the necklace broke. The cost of the warranty was a little over $100. I picked up the necklace today after it being sent off for 3 weeks and it comes back crudely soldered. I will never again buy a single...
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Anonymous
Anonymous

I feel for you! I wrote a review about Kays recently, they are a horrible company to buy from. Unfortunately, the hard part is, they probably think this is acceptable. Good lu...

1.0
Product
Kay Jewelers Warranty
#702684
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Kay Jewelers Warranty Review

#816466
I purchased a mothers ring from Kay Jewelers in Tyler,Texas at Christmas.Three months later a stone falls out and because I didn't pay extra for a warranty I have to pay $38 to get it fixed.Its not the small amount of money to get it fixed it's the fact it only lasted 3 months.I won't buy anything else from them.
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Kay Jewelers - Warranty Review from Harlingen, Texas
I took my diamond ring back under life time warranty after a diamond was lost. They refused to honor the warranty and tried to sell me a replacement.
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1.0
Product
Kay Jewelers Warranty
#702534
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I brought a ring to be fixed at Kay Jewlers in Griffin ,Ga. The ring was snagging on clothes and the jewler at Kays told me that was because the diamond sat so high. Although when i got the ring it NEVER snagged anything! Then they want to charge to send it out again....
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1.0
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Kay Jewelers Warranty
#576310
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My Bad Experience with Kay Jewelers On November 5, 2014 I purchased a Bulova watch from Kay Jewelers in the Montgomery Mall in North Wales, Pa. I paid $337.50 plus sales tax of $20.25 for a total of $357.75. It is a beautiful watch but it has a most unusual type of...
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Anonymous
Anonymous

This is a horrible review, as it states it is for the Bulova watch, however it is a bad review for the company. You had no problems with the watch itself, except for the band....

Anonymous
Burt

Issue was not resolved. I am stuck with watch.

1.0
Product
Kay Jewelers Warranty
I didn't like
  • False guarantee
  • Did not live up to warranty
  • Band on watch
#570194
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Kay Jewelers - Titanium ring failures - 3x within 16 months of wedding
Wife got me the titanium ring with 3 diamonds and warranty. 1 month later the silver inset with the 3 diamonds fell out! Brought back to store @ Rotterdam, NY. As an engineer I feel this is a design flaw so wanted wither money back or an alternate titanium ring since I...
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Anonymous
Anonymous

First, your ring is not titanium. It's tungsten carbide. Totally different metal. Second, did you stop to think that maybe you were out of your return date and they could onl...

Product
Kay Jewelers Warranty
#486769
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my wedding set had to be sent back to the manufacturer multiple times and it still came back with loose diamands. For the THIRD T!IME. THIS COMPANY IS INCOMPETENT I WOULD NEVER EVER BUY ANOTHER THING FROM THIS STORES EVER! I HAVE EVEN GONE TO THE EXTENT OF TRADING...
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Anonymous
Myke

Somebody has a caps lock fetish^

Anonymous
Anonymous

Jared is owned by the same parent company.

Product
Kay Jewelers Warranty
#475474
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These guys should be in the used car business with their 5/5 warranty ( 5 steps or 5 minutes) After spending 3000.00 I had to have a ring re sized. a stone fell out weeks later, the ring was sent to corporate to be repaired. Six weeks and as many calls later it came...
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Anonymous
Marty

Corporate helped straighten out my poor experience. The corporate representative was so helpful to me. Gosh I must have gotten lucky.

Anonymous
not happy

same thing happened to me

Product
Kay Jewelers Warranty
#474655
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For nearly 29 years we have been complying with Kay warranty program with timely inspections and numerous repairs and stone replacement. I purchased a Diamond wedding ring with a ruby and diamond wrap for her and all these years she has been diligent and compliant. ...
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Anonymous
JROBX

It's only fair to report the results of our situation with Kay Jewelers. I was very lucky to have found my original documents that were locked away for safe keeping in one of...

Anonymous
CAT EYES

Back in July 2013, I took my birthstone to Kay's to be repaired because my stone fallen out. The other stones on the ring was amethyst (which is violet or purple) as well as t...

Product
Kay Jewelers Warranty
#449399
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