Product: Kay Jewelers Ring Warranty Clear all filters (0 of 6 reviews match)
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I bought a set of rings ($9898.00). I had the life time warranty on them. Mind you they were bought from LeRoy's. I took them in twice a year, generally in June and December to be serviced and cleaned. I took them in December 2017 to the LeRoy's store at the Greenwood...
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Anonymous
Anonymous

You need to go to another location. If you have proof of an inspection they cannot charge you.

Anonymous
Anonymous

go to a different location or call the customer service number.

Product
Kay Jewelers Ring Warranty
I didn't like
  • That they will not stand behind their employees errors
#1280944
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UBLICpublished review 4/12/18 I have used Kay jewelers for three years now. I have warranty on both my rings and my husbands, however it’s a joke. Multiple times now their system doesn’t recorded we came in for our inspections and we have to some proof. Ok mistakes...
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Anonymous
Anonymous

for the last 3 or 4 inspections they did mine on the computer and ent me an email.. which is on your profile with them.. did they double check that system?

1.2
Product
Kay Jewelers Ring Warranty
I didn't like
  • False guarantee
  • Poor customer services skills
  • No big deal to them but big deal to me
#1231883
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Kay Jewelers - Engagement and wedding bands
Where do I start hmm last year in March we bought my engagement ring and the band at Kay, in July we bought my second band come to find out the first band was not the matching band so the other store ended up reorder the first band for us. Everything was ok until...
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Anonymous
Connie

So you have ZERO empathy that she was in a car accident & wasn't at work to take care of your rings??? Wow. Hopefully nothing like this happens to any of your family members.

Anonymous
Sorry

I would be upset too! I know life happens so if she was in a car accident then that sucks and I would totally simpathize but they should have taken care of it before it got to...

1.1
Product
Kay Jewelers Ring Warranty
#1225947
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A diamond fell out of a very expensive tanzanite ring with diamond trim. Only had the ring 11-12 months. When I brought it back to my local Merritt island, Fl store under warranty to get stone replaced I was told it wasn’t covered because I didn’t bring it in every 6...
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Anonymous
Ruby

I think YOU'RE rude for not following a very simple procedure, then throwing a tantrum about it. Grow up!

Anonymous
Anonymous

I believe you are confusing the diamond bond and the extended service plan. The diamond bond is automatic with precious stones (diamonds, rubies, emeralds, and sapphires) that...

2.7
Product
Kay Jewelers Ring Warranty
#1159465
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My husband bought my ring two years ago. He was told that the warranty which he purchased was going to cover the ring if the stone falls out, if it’s lost, or broken. He was not told that in order for the diamond to be covered you must bring it in for inspection every...
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Anonymous
Angel

Yes, he WAS told. He's lying to you! If he's so afraid of angering you by admitted that it's HIS fault because he WAS told....then you have a BIGGER problem. I'd get marriage ...

Anonymous
Jennifer

How could you not know?? Its written literally all over the lifetime warranty. Even I saw that when I received my engagement ring and then added the months to mu calendar so I...

1.0
Product
Kay Jewelers Ring Warranty
#1144233
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I went to the Kay location in Gilbert, Az, San Tan Mall, to have my jewelry inspected for their 6 month inspection ( per the requirements of the lifetime diamond/gemstone diamond bond guarantee. I walked in and asked for the store mgr, Cheryl, and was told she left the...
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Anonymous
Smitty

You've reinforced my belief that any business is only as good as the personnel.It may be premature to condemn an entire chain or even a single store based upon one crummy expe...

1.6
Product
Kay Jewelers Ring Warranty
#1040635
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