Product: Kay Jewelers Ring Repair Clear all filters (25 of 25 reviews match)
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Dropped off a ring to be sized was told a week and a 1/2 .........after waiting 2 weeks i get a call that the repair guy forgot to size my ring which is what i took it their for....never again and the employees there suck!!!!!!!!!!!!!!!!!!!!!! and they also make up...
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Anonymous
Robin

Mistakes happen. They're human. You'll get over it.

1.0
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Kay Jewelers Ring Repair
#1220199
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My ring I had to pay for a lost diamond, because they say I missed my inspection. I told them they were wrong, the salesperson inspected my ring but I believe never updated the information. Well, the customers is always wrong at Kay Jewelers! Two weeks ago I had a...
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Anonymous
Sondra

They can't be THAT bad if you keep buying from them for over 10 years!

1.0
Product
Kay Jewelers Ring Repair
I didn't like
  • Unprofessional employees
  • Store late opening poor customer service
#1215852
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Kay Jewelers - Did not do what promised

Was suppose to melt my ring down and remake it with same gold and reset diamonds. Did not use my ring to remake the ring.this ring was important to me. Was a ring my deceased husband bought me after 25 yrs. You never asked my permission and i had to pay to get my old ring back.
1.4
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Kay Jewelers Ring Repair
#1213710
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Kay Jewerlers completely messed up my wedding set!I bought from the Kay store in Lakewood Ny. I had to have diamonds replaced a few times and they ruined my bands. They told me that my set is like a car that breaks down overtime! And to deal with it!! My wedding set...
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Anonymous
Damien

I don't get why people don't understand how jewelry stores work. When you purchase an item, as soon as you leave that store, the item loses some of it's value. It's just like ...

Anonymous
John Hammock

Kay gave out my personal information to a company called Genesis that has become aggressively harassing and that they have no way of controlling or contacting when needed. Loo...

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Kay Jewelers Ring Repair
#1212045
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My husband bought me a tanzanite and diamond ring in 1999. The tanzanite was lost twice from the ring even though I had my inspections every 6 months as required to maintain the warranty. This time when it was lost I was told tanzanite was not a covered gemstone. On...
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Anonymous
Lorraine

They've never covered gemstones. Stop your fibbing & get over it! The manager at the store DOESN'T make the policies & rules. Corporate does. So take it up with them & stop ha...

Anonymous
Anonymous

doing a google search it appears that Kay has never covered "semi precious" gems under their diamond and gemstone plan. Also they give this for FREE and have never charged for...

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Kay Jewelers Ring Repair
#1196194
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So I have had MANY problems with my ring!!! The store lost it and many diamonds came loose also many times of send it in for repairs and not getting what I want! And now it looks like crap!!!! They recently told me I can no longer get my ring redipped all silver cause...
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Anonymous
Birdie

Girl....it WAS a fake ring to begin with! SMH.

1.0
Product
Kay Jewelers Ring Repair
#1193438
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Kay Jewelers is horrible! We have had nothing but trouble with my engagement ring from the start. When he bought a diamond to put in a setting they cracked the center stone. When I brought it in the lady told me it was an inclusion. She asked “ do you even know...
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1.0
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Kay Jewelers Ring Repair
#1136725
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Kay Jewelers - Horrible Experience

I bought my wife's engagement band from Kay Jewerlers In Auburn AL on October 4th 2017. We waited 20 days for her ring to be sized and when it came back it still was the wrong size. We have our first payment due Nov 4th and haven't had the rings for a few days now we have to wait another 20 days. Probably going to return the rings.
1.6
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Kay Jewelers Ring Repair
#1124931
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Kay Jewelers - Repair after repair after repair etc
Kay Jewelers - Repair after repair after repair etc
My husband bought me a solitaire engagement ring 13 yrs ago. Never any issue except getting a new shank long ago. 12 yrs ago he bought me my enhancer as my wedding ring. ( I picked them both out) 5 days after wearing it, a diamond fell out. Ok no biggy. Had it replaced.
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1.1
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Kay Jewelers Ring Repair
#1042170
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I Bought a ring from Kay's and first the rose gold on the side fell off after the first 3 months. I brought it back to have it repaired which cost $25. Next a month goes by the the ring snaps in half. I brought it back and paid $25 to have it repaired. Another month...
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1.0
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Kay Jewelers Ring Repair
#1039149
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