Product: Kay Jewelers Ring Repair Clear all filters (0 of 28 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
After 6 weeks of waiting for a repair item to be told it was not repairable to being offered a replacement to waiting an additional 8 days for a ring to be sized I called your 800* to discuss problems at your Boca Raton location and was disconnected 2 times. None of...
Read more
2.1
Product
Kay Jewelers Ring Repair
#1257366
Reply to reviews
I told hrr i wanted to have my ring checked because it looks like one of the diamonds might have been chipped when i had a repair on it. She said " your just noti it now". In not a very ni e tone. I jad 5 rings sized and at least two of tbem were done wrong and i had...
Read more
Anonymous
Anonymous

Learn how to spell....

Anonymous
Carly

What????

Product
Kay Jewelers Ring Repair
#1246299
Reply to reviews
I brought my wedding ring in to be replated and to be cleaned. What a got back was a resized ring that had obviously had the head broken off of it with a very poorly replaced setting. To be honest, I don’t even know if it’s my original stone. They are not to be trusted.
Read more
1.0
Product
Kay Jewelers Ring Repair
#1242742
Reply to reviews
Dropped off a ring to be sized was told a week and a 1/2 .........after waiting 2 weeks i get a call that the repair guy forgot to size my ring which is what i took it their for....never again and the employees there suck!!!!!!!!!!!!!!!!!!!!!! and they also make up...
Read more
Anonymous
Robin

Mistakes happen. They're human. You'll get over it.

1.0
Product
Kay Jewelers Ring Repair
#1220199
Reply to reviews
My ring I had to pay for a lost diamond, because they say I missed my inspection. I told them they were wrong, the salesperson inspected my ring but I believe never updated the information. Well, the customers is always wrong at Kay Jewelers! Two weeks ago I had a...
Read more
Anonymous
Sondra

They can't be THAT bad if you keep buying from them for over 10 years!

1.0
Product
Kay Jewelers Ring Repair
I didn't like
  • Unprofessional employees
  • Store late opening poor customer service
#1215852
Reply to reviews
Show

Kay Jewelers - Did not do what promised

Was suppose to melt my ring down and remake it with same gold and reset diamonds. Did not use my ring to remake the ring.this ring was important to me. Was a ring my deceased husband bought me after 25 yrs. You never asked my permission and i had to pay to get my old ring back.
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Warranty
Product
Kay Jewelers Ring Repair
#1213710
Reply to reviews
Kay Jewerlers completely messed up my wedding set!I bought from the Kay store in Lakewood Ny. I had to have diamonds replaced a few times and they ruined my bands. They told me that my set is like a car that breaks down overtime! And to deal with it!! My wedding set...
Read more
Anonymous
Damien

I don't get why people don't understand how jewelry stores work. When you purchase an item, as soon as you leave that store, the item loses some of it's value. It's just like ...

Anonymous
John Hammock

Kay gave out my personal information to a company called Genesis that has become aggressively harassing and that they have no way of controlling or contacting when needed. Loo...

Product
Kay Jewelers Ring Repair
#1212045
Reply to reviews
My husband bought me a tanzanite and diamond ring in 1999. The tanzanite was lost twice from the ring even though I had my inspections every 6 months as required to maintain the warranty. This time when it was lost I was told tanzanite was not a covered gemstone. On...
Read more
Anonymous
Lorraine

They've never covered gemstones. Stop your fibbing & get over it! The manager at the store DOESN'T make the policies & rules. Corporate does. So take it up with them & stop ha...

Anonymous
Anonymous

doing a google search it appears that Kay has never covered "semi precious" gems under their diamond and gemstone plan. Also they give this for FREE and have never charged for...

Product
Kay Jewelers Ring Repair
#1196194
Reply to reviews
So I have had MANY problems with my ring!!! The store lost it and many diamonds came loose also many times of send it in for repairs and not getting what I want! And now it looks like crap!!!! They recently told me I can no longer get my ring redipped all silver cause...
Read more
Anonymous
Birdie

Girl....it WAS a fake ring to begin with! SMH.

1.0
Product
Kay Jewelers Ring Repair
#1193438
Reply to reviews
Kay Jewelers is horrible! We have had nothing but trouble with my engagement ring from the start. When he bought a diamond to put in a setting they cracked the center stone. When I brought it in the lady told me it was an inclusion. She asked “ do you even know...
Read more
1.0
Product
Kay Jewelers Ring Repair
#1136725
Reply to reviews