Kay Jewelers Ring Repair Reviews

Kay Jewelers Ring Repair 1 of 1
1.6
(8 reviews)
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I had a promise date of 9/20/16 for my ring to be returned to me. The took possession of the diamonds on 8/10/16. It is now 10/8/16 and the ring just came in and looks horrible. I was lied to so many times by 3 different employees about my ring and why is was not back on the promise date. Now after reading several articles, I'm going to have to make sure that they didn't take my real diamonds and stick something else in the setting. I had...
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#933331
I bought a levi ring guy told me he could get it 4 me 4 99 i said okay so i bought it and it was a thousand dollars i sent it out to be resized and now the prong is loose. I told him i want my money back and he told me i couldnt. We went to jared and the guy looked at it and told me if they fix the prong that they would have to shave the diamond down now im stuck with a thousand dallor ring and a thousand dollars in debt wouldnt recommend kay...
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They have the same diamond in store but want me to pay $1000 dollars to upgrade. Its the same diamond!!!!!! Why should I pay to replace your mistake. 7 weeks later I am still without my ring. Customer care is a joke. All they keep saying is they dont have one that is comparable to the one i had. Well if that's the problem give me the stone that is sitting in the store!!! Do yourself a favor and go elsewhere! Their lawsuits prove they cannot be...
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I took my wedding ring (LEO Diamond) to the Vernon Hills, IL store to have my two diamonds replaced as they fell out. I was leary about doing this because earlier this year I read about the diamond switching at Kay Jewelers store. I voiced my concerns to the sale associate who reassured me she would draw out every flaw or Mark in my diamond on my receipt and she showed me through their machine what she was looking at. She said she was sending...
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Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewellers were not helpful. My Husband had bought my Engagement ring here 7 years ago so i rang up to see if they could help from start to finish the service was excellent and they kept my mam informed she posted it down and was a quick service only less then 2 weeks and the ring looks amazing. Super product, I just love it and i...
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Took my great grandmother's ring in for re-tipping prongs and re-sizing. Got back crappy, sloppy workmanship and arguments from rude manager. They refused to refund my money. I had the proper work done at a small, local jeweler. Had to file a complaint with BBB and respond to Signet 's falsehoods several times ( I had other jeweler map out all the awful work done by Kay's). It took a good amount of time but I got my money back. I will NEVER...
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My diamond was loose on my wedding ring. So my son in law sent it in. Kays Jewelers lost my ring. They told me that I had to pick out jewelry for their store in Missoula, Montana. I fought with them for a couple years. To make a long story short I never got my ring back, I never got money to replace it. I got nothing and my $2000.00 ring was gone. I HATE Kays Jewelers. I refuse to got to the mall because it angers me so much when I see their...
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I took my wedding ring in for repair and it came back different. When asking for it to be fixed I find out that they have to replace it and what is being offered is a smaller diamond at a slightly lesser clarity. I don't think I should have to take a smaller diamond with less clarity for there mistake! They screwed up and they need to make it right now just offer $200 for me to go away! It's a little more serious now as I have spend weeks worth...
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I have had nothing but issues since I got my engagement ring. A vera wang at that. Its sizing can not be done right. My main diamond or halo is cooked now. Thay can never find us in the system when I take it to be checked and cleaned as I am supp to. On my last visit on the 6th I got my future husbands ring and was going to surprise him. Well until the *** called and told him his ring was ready. Well they totally ruined that for me. And I can...
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Kay Jewelers Ring Repair Review from San Leandro, California
Kay Jewelers Ring Repair Review from San Leandro, California
Kay Jewelers Ring Repair Review from San Leandro, California
I took my pre owned ring to the Kay Jewelers in Hayward. CA fir 2 diamonds missing. Yesterday I noticed that the gold was bending out of shape..last nite I looked at the ring with a sharp eye and notice that were seams on the side of the ring .why wss the gold even touched. .please help on resolving this problem .Melody 5108307195.
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Kay Jewelers Ring Repair Review

#922514
1.4
Kay Jewelers - Simple Review #1474415025
1 of 1
The diamond has fallen out 3 times and the last time they put it back in crooked. All 3 times I went up there they were very rude and one even said to me that if I had not found the diamond they wouldnt have replaced it even though we paid for insurance on the ring.
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