Manufacturer: Kay Jewelers Category: Repair Clear all filters (15 of 15 reviews match)
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Kay Jewelers - Repair after repair after repair etc
Kay Jewelers - Repair after repair after repair etc
My husband bought me a solitaire engagement ring 13 yrs ago. Never any issue except getting a new shank long ago. 12 yrs ago he bought me my enhancer as my wedding ring. ( I picked them both out) 5 days after wearing it, a diamond fell out. Ok no biggy. Had it replaced.
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1.1
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Kay Jewelers Ring Repair
#1042170
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I Bought a ring from Kay's and first the rose gold on the side fell off after the first 3 months. I brought it back to have it repaired which cost $25. Next a month goes by the the ring snaps in half. I brought it back and paid $25 to have it repaired. Another month...
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1.0
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Kay Jewelers Ring Repair
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My husband purchased a Leo Diamond 3 stone ring for me, along with the diamond replacement warranty. Took my ring in every 6 months as required. This last time there was a chip in one of the smaller side diamonds so they sent it in for replacement. Great! WRONG!!!...
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1.0
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Kay Jewelers Ring Repair
#1028732
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Kay Jewelers Ring Repair Review

#1002771
2.6
Bought a 3ct. diamond for my girl friend and took it back on Jan.17th to have resized and was promised on Feb. 4th did not show up after my girlfriend and i had a big day planned. The sales lady at Kay says it will be the Feb 7th. Should not take 21 days to have a ring sized. Who knows if it will show up then!
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Kay Jewelers Ring Repair Review

#922514
1.4
Kay Jewelers - Simple Review #1474415025
1 of 1
The diamond has fallen out 3 times and the last time they put it back in crooked. All 3 times I went up there they were very rude and one even said to me that if I had not found the diamond they wouldnt have replaced it even though we paid for insurance on the ring.
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I had a promise date of 9/20/16 for my ring to be returned to me. The took possession of the diamonds on 8/10/16. It is now 10/8/16 and the ring just came in and looks horrible. I was lied to so many times by 3 different employees about my ring and why is was not...
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Kay Jewelers Ring Repair
#933331
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I bought a levi ring guy told me he could get it 4 me 4 99 i said okay so i bought it and it was a thousand dollars i sent it out to be resized and now the prong is loose. I told him i want my money back and he told me i couldnt. We went to jared and the guy looked...
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Anonymous
Anonymous

Sorry. What?Your pruchased a ring from kay when? You were told it was $99? and then charged $1000?, Was it perhaps $999? kay has a 60 day return policy and 90 day exchange. ca...

1.0
Product
Kay Jewelers Ring Repair
#931446
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7 weeks later I am still without my ring. Customer care is a joke. All they keep saying is they dont have one that is comparable to the one i had. Well if that's the problem give me the stone that is sitting in the store!!! Do yourself a favor and go elsewhere! Their...
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Anonymous
Anonymous

Disgusting! If they damage your diamond and they can't give you equal size they should legally have to go up, not down. They probably replaced it with a fake stone.

1.0
Product
Kay Jewelers Ring Repair
#926150
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I took my wedding ring (LEO Diamond) to the Vernon Hills, IL store to have my two diamonds replaced as they fell out. I was leary about doing this because earlier this year I read about the diamond switching at Kay Jewelers store. I voiced my concerns to the sale...
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1.8
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Kay Jewelers Ring Repair
#923748
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Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewellers were not helpful. My Husband had bought my Engagement ring here 7 years ago so i rang up to see if they could help from start to finish the...
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5.0
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Kay Jewelers Ring Repair
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#904955
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Took my great grandmother's ring in for re-tipping prongs and re-sizing. Got back crappy, sloppy workmanship and arguments from rude manager. They refused to refund my money. I had the proper work done at a small, local jeweler. Had to file a complaint with BBB and...
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1.8
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Kay Jewelers Ring Repair
#892823
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My diamond was loose on my wedding ring. So my son in law sent it in. Kays Jewelers lost my ring. They told me that I had to pick out jewelry for their store in Missoula, Montana. I fought with them for a couple years. To make a long story short I never got my ring...
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1.0
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Kay Jewelers Ring Repair
#853214
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