Manufacturer: Kay Jewelers Category: Repair Clear all filters (51 of 51 reviews match)
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Have place several complaints and reached out to corporate customer service and still no resolution. Sales associates not recording inspections, ring needs constant repairs. My engagement ring was purchased in Dec 2012 (upwards of $3,500), by spring of 2013, 5 diamonds...
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Anonymous
Anonymous

The paperwork you are given is brought in with you to be update for inspections. I take all mine in every 6 months, with my packets and have never had a problem.

1.0
Product
Kay Jewelers Repair
I didn't like
  • Horrific customer service by management
  • Entire experience
#816736
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I had a bad experience with kays and will never go back. I brought my bracelet in for repair on January 3rd,2016 it came back to the store on the 23rd of January I wanted to look at my bracelet and their associate accidentally broke the chain I saw that the bracelet...
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1.0
Product
Kay Jewelers Repair
#801778
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Kay Jewelers - Poor customer service and repair work
Kay Jewelers - Poor customer service and repair work
Kay Jewelers - Poor customer service and repair work
Purchased an engagement ring June 1, 2015. White gold, 7 blue diamonds and rhodium, white diamond halo, and white diamonds on each side of band. Has been sent for work 6 times. Sizing, loss prong, same loss prong not fixed, missing diamond, wrong rhodium and gapped,...
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2.0
Product
Kay Jewelers Repair
I didn't like
  • Poor customer services skills
  • Extremely ridiculous wait times
  • Lost diamonds
#768236
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Kay Jewelers Repair Review

#757962
2.3
Details
I bought a beautiful pearl and silver bracelet in may of 2015. Last week thhe wire broke. Kay jewelers would repair it for 70.00. I paid 100.00 for the bracelet. I feel there was a flaw in the bracelet sice i was extremely careful when i wore it. I am very unhappy with kay and the way they handeled a good customer. I am not happy with kay jewelers.
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Delivery Service
Product or Service Quality
Warranty

Kay Jewelers Repair Review

#694720
PISSED OFF CUSTOMER brought a gold chain from Kay Jeweler over 20 yrs ago took in to the store In Maryland to be repaired they did a switcharoo on me kept my necklace and gave some cheap *** necklce unbelievable
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Kay Jewelers Repair Review

#619582
Repair of ring constantly delayed. Excuses, excuses, excuses. Finally got ring back unrepaired. At least not "lost" by courier. Next again Kay Jewelers or Jareds, sister store (another story)
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My boyfriend recently bought me a promise ring. It was a couple sizes too big so we took it to Kays to get it sized. After waiting almost two weeks when they said it would take one, I found one of the diamonds are missing. After waiting multiple weeks to receive the...
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1.4
Product
Kay Jewelers Repair
#764870
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I took my ring in for an inspection last year. I have the receipt showing that the diamonds in my band were loose and they fixed it in March of 2015. I took it in again May and November of 2015. During the November visit i was told that I had loose stones again. The...
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2.3
Kay Jewelers Gray, Georgia
Product
Kay Jewelers Repair
#762732
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Kay jeweler of arlington tx are rip off, we took our perfectly fine diamond ring in to get cleaned, few days laters they called us and opps we lost it and take 2 month find a replacement, now they saying it was fake even though they signed off saying it was valued at...
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Anonymous
Anonymous

I'm a consumer protection reporter and currently writing a story on this store and similar issues you've experienced. Please reach out to me at usconsumertips@gmail.com if you...

Anonymous
Anonymous

Update 12/4/15Working with managers and district managers , they gave us a full refund, plus a broken ring, and told us they are waiting for diamond to replace it with , got h...

1.0
Product
Kay Jewelers Repair
#728953
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We bought a bracelet with charms. One charm broke and my husband got a replacement charm. They told him if he brought the broken charm back they would credit the account. Living an hour and a half away, it was a couple of weeks before we returned the broken charm...
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Product
Kay Jewelers Repair
#647319
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My husband and I purchased our wedding bands at Kay's, Olean, NY in 2010. Over the following 3 years the black diamonds fell out 4 time. Returning the ring to be repaired,each time getting the ring back as promised. One time the black stone were replace with blue...
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Product
Kay Jewelers Repair
#620031
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Took anniversary ring to them after I had to have it cut off because of RA. My husband had given it to me and after he passed away I wanted it fixed. Paid them over $1,200.00to do work. After a couple months called to ask them about it and they told me they needed...
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Product
Kay Jewelers Repair
I didn't like
  • Careless customer care
  • False guarantee
#605547
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My wedding ring set was brought on 12/31/12 at Kay Jewelers with a Lifetime Diamond Guarantee of having my diamonds replaced if lost or damaged as long as it was inspected every 6 months. On March 26, 2014 my 1 CT marque diamond just fell out of my wedding ring set...
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Anonymous
Benchman

As a bench Jeweler with 25+ years exp. I would agree that if your ring was bent to the point where you had a difficult time removing it from your finger, chances are the Marqu...

Product
Kay Jewelers Repair
I didn't like
  • False guarantee
  • Defective jewelry
  • Nightmare service
#567233
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