Manufacturer: Kay Jewelers Category: Repair Clear all filters (2 of 2 reviews match)
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My friend purchased me a necklace for Christmas and the chain brokeby no fault of mine. The sales clerk would not offer to fix nor replace it she wanted me to pay an additional 60.00 dollars to have the chain sent off to be fixed. The chain is less than a month old. My boyfriend was very proud to have given to me. It has meaning because it came from him. I asked if it could be returned for an in store credit. Her answer was no that it was a...
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  • I did not like
#986562
I have a necklace that my great-grandmother passed to my mother and my mother passed to me. A family heirloom, I cared so much about it, because of it's sentimental value to me and my mother. It was a beautiful pearl necklace that was perfect in every way... except that the clasp was broke. The clasp was white gold, and very well made (things back then were always well made - a nice change from now). I took it to Kay's and explicitly explained...
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Anonymous

Anonymous Wow! I couldn't fathom taking a "priceless heirloom" to Kay Jewelers. I wouldn't even have ever taken the chance. Especially with something so precious. Telling them to be ...

Anonymous

Anonymous If I had more faith in the human race, I would think this is just a poor execution of a phony review. But I am pleased to know that there are people in the world whose clueles...