Not resolved
1.0
Details
Website
0 comments

My weddings set was purchased in Janesville wis on December 17th 2007.My engagement ring out of this set has been sent off 20 plus times in 8 years for a loose diamond or several loose diamonds.

I sent it out in July of 2015 to have the head replaced because an employee said that it was beat up and needed to be changed. So i sent it out and got it back before the date on the repair paper to have to return it for repair again because 2 of the prongs were bent. When ut cane back there were several tool mark in my enhancer and engagement ring and u said id bring it back at a later time to have them filled. Well on December 18th i went in to have it sent it to be fixed.

Well once again 5 months later i had another loose diamond. Well the employee put dnd down on the repair slip which means demand nonrepairable well on December 23rd i talk with corporate and was told it was dnd and she would see of she could order both the engagement ring and enhancer and if not they would have it recreated or return our money. Well on December 29th she called and said they ordered the enhancer but could not get my engagement ring portion. I said well pleaseput the Diamond i had changed out back in and send me the ring back so they did.

Well on January 6th i git it back only to find more tool marks and 3 chipped diamonds so i sent it back. Today January 10th i get a call from corporate telling me they can't do it because its already been demand nonrepairable. Corporate also told me they recreate it and i wasn't given a reason. Very poor customer service and lots of lirs about my 1,900 ring and lots of false hope.

Steet clear of Kays and Jared and Zales and JB Robison and any other place they own.

Research and read there 311 reviews as well of the 500 plus on othet websites.Warranty wont replace my ring or how heartbroken i am.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of kay jewelers jewelry repair services. Kay Jewelers needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned kay jewelers jewelry repair services in their reviews. You may find this information helpful for further shopping at Kay Jewelers.

Had an Experience with Kay Jewelers?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Kay Jewelers - Customer Care Review Kay Jewelers "Had my engagement ring and wedding band reset in platinum.5 months later my prongs bend while..." Read more The Bradford Exchange - FALSE ADVERTISEMENT. PRODUCT THEY SEND IS NOT WHAT IS PICTURED ON THEIR WEBSITE The Bradford Exchange "Ordered the "The Magic Of Mickey Mouse" Diamonesk Embrace Ring at the beginning of December for my daughter for Christmas . When it got close to Christmas, wondering where my..." Read more Kay Jewelers - Repair after repair after repair etc Kay Jewelers "My husband bought me a solitaire engagement ring 13 yrs ago. Never any issue except getting a new shank long ago. 12 yrs ago he bought me my enhancer as..." Read more Is Origami Owl Dishonest and Corrupt? Unfortunatly for Chrissy Weems, Yes... Origami Owl "As one of O2's longer corporate employees I can assure everyone reading this that the company is in fact lying to you all. From Bella's b.s. backstory to the empty..." Read more Treasure Garden Furniture Covers Fading Fast Treasure Garden "Two months ago, I purchased Treasure Garden furniture covers for my firepit, chairs and cantilever umbrella. Within a month I noticed that the firepit cover was already fading. I've attached..." Read more Quigley Concepts Event Management - Unprofessional Quigley Concepts Event Management "Made a complaint about Quigley Concepts Event Management about one of their staff who parks on a disabled parking at glendalough station. Number one she is NOT disabled. Number two..." Read more Airbnb - Air BNB sucks Airbnb "I booked a place in Miami that listed free breakfast, beer, oceanview, and 3 bedroom. When I arrived there was a half empty case of eggs, milk, cookies, etc. There..." Read more Curriculum Associates - NO JUST NO Curriculum Associates "So I'm using I-Ready and stuff, and it's "teaching" me about figurative language. But it gives me weird examples, and as in weird I mean disturbing. For hyperbole the example..." Read more