Manufacturer: Kay Jewelers Category: Customer Care Clear all filters (62 of 62 reviews match)
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I keep get this account on my credit report.I talked with some one today and they said that my account was paid off on June 22,2015 . They also said that it was sent to the credit companies stating that it was paid . Its still on my credit report. I need this removed....
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Anonymous
Anonymous

you know this website has nothing to do with kay jewelers. this is a complaint site. i recomend you edit and remove your personal information so no one useit negativly

Product
Kay Jewelers Customer Care
#1066203
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Kay Jewelers - Customer Care Review
Had my engagement ring and wedding band reset in platinum.5 months later my prongs bend while giving my 2 yo a bath. The center diamond - gone! I call, explain and manager says it's covered under diamond warranty. Bring it in, gets sent out for repair and the shop says...
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Anonymous
Anonymous

Kay jewelers warranties their diamonds and work from the shop for 6 months at a time, with 6 month extensions if you get it inspected.If you hadnt had it inspected within 6 mo...

1.3
Product
Kay Jewelers Customer Care
#1020042
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I wish there was an option for a negative star, I had the worst experience ever so my husband bought me a ring on may he didn't have it to me till October the inspection was due on November I never went since I had just got it long story short on December the diamond...
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2.2
Product
Kay Jewelers Customer Care
I didn't like
  • Customer service
#975137
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Kay Jewelers Sucks

#1062431
1.0
Details
Absolutely the WORST customer service in store and over the phone. Will never go to Kay's or recommend them to anyone, EVER!!
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Customer service
Warranty

Kay Jewelers Customer Care Review

#1029510
We purchased a ring set partly on credit and partly cash. We changed our mind and because we replaced our debit card they said that they would rufund us via check . well its been almost three weeks and still no $785.00 check!!! So do we call the police because that is theft!!!!
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Kay Jewelers Customer Care Review

#934049
1.0
Details
The management sucks customer service sucks repairs suck no phone number to get a human to talk to terrible
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty

Kay Jewelers Customer Care Review

#792677
1.0
Details
Do NOT go to Kay jewelers!! Poor customer service! The manager at the medina store lunged over the counter at me and corporate did absolutely nothing about it!!!!! They could care less if your a happy customer or not!!!!
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
I have been a Kay's customer for over 15 years, spending thousands in dollars over the years.In November 2015, I paid off around $5,000 on my card all at once. I've done this MORE than once. In December 2015 I purchased a few more things on my card. Well, a couple...
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2.0
Product
Kay Jewelers Customer Care
#974611
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Funny how Kay Jewelers was the focus of a news story on April 27 for poor customer service and nothing has changed. Kiara as a Manger you have failed us as consumers. You have made our post sales experience a nightmare. Your staff, specifically Nicolas lacks any...
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Kay Jewelers Customer Care
#954271
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When my now husband and I purchased our wedding rings, an employee of Kay's approached us about purchasing a home and hand us his business card.Now this same employee of Kay's is using his access to the customer's account and is sending emails out to promote his real...
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Product
Kay Jewelers Customer Care
I didn't like
  • Manager had no concerns
#918102
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I had a very bad experience with Kay jewellery store in North Conway.The assistant manager refused to help us to fix a ring that I purchased and I didn't realize that it hurts due to bad finish on the back. He was very impolite,bad attitude and not professional at all....
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Kay Jewelers Conway, New Hampshire
Product
Kay Jewelers Customer Care
I didn't like
  • Careless customer care
  • Salesperson
#895578
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Bought a necklace, and a Diamond to be set into a necklace frame, we were promised a date to be set to be picked up, you could see that coming, dated passed, it was then guaranteed for the next day, because it was all done, on account of got behind of other work that...
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1.9
Product
Kay Jewelers Customer Care
#868192
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DO NOT BUY HERE!!!!! My online order was deliver incorrect and Kay refuses to correct their technical error. I was actually called a LIAR by Chris the customer service rep. He told me that there was no way there could have been a technical error. (I assume this is...
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1.0
Product
Kay Jewelers Customer Care
I didn't like
  • Poor customer services skills
  • Careless customer care
#821479
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I took my ring to be cleaned and dipped in rhodium as i usually do. The ring was dropped off in January with a promise date in early February, which was great because it would return before Valentine's day. Ha! I went to pick up my ring a few days after the...
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1.5
Product
Kay Jewelers Customer Care
#803741
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