Product: Kay Jewelers Customer Care Clear all filters (0 of 85 reviews match)
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So my husband a $300 purchase for me with cash. I was not pleased madewith the items so I went to return. At 3 pm they told me they could not do so it because there was not enough money in their cash register. So I waited until the end of the evening and they still did...
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Kay Jewelers Customer Care
#1436844
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Kay Jewelers - Terrible experience

I called your customer service was put on hold for 25 minutes only to be hung up on before I could say hello. I called back, was on hold for another 20 minutes and again was hung up on before I could say hello. The reason for my call was due to a horrible job soldering my engagement ring and wedding band as well as being told the rings were redipped but were not. I am beyond disappointed and frustrated. The salesperson at the Rockaway NJ store said one thing then backpeddled when I questioned what she was saying. It was unprofessional and insulting.
1.0
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Kay Jewelers Customer Care
#1433530
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Kay Jewelers - Want a cash refund Athens Ohio store

I bought a necklace 11/16 paid cash I wanted to return it and they can’t because they don’t have enough cash in their drawer. It expires of me getting my money 1/16 what if they do t have it??? That’s messed up. I can’t wear the necklace because I have nerve issues
3.8
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Kay Jewelers Customer Care
#1433299
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On Nov 28 2018 I went into the Kay Jewelers at Park Place Mall in Tucson AZ. I bought a ring for 129.35 cents on my DEBIT CARD using my pin number. On December 24, 2018 I brought back the ring for a refund with my receipt. I didn't know where my debit card was and...
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1.0
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Kay Jewelers Customer Care
#1432577
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Kay Jewelers - She hung up on me

I was calling because i had a order on the 9th that was.due for pick up on the 22th of dec i have not heard from them since the 9th. when i go to check on it today the 22th. They (Kays in River City) said they could not find me in there system. So they find me then tell me my order will be ready well after christmas?? No date then he says sorry. Can i help next in line. Why am i paying thousands of dollars in your store and being treat like trash when you can sell me something. So i call yours service and that is when she said please hold i will try and find a date for you then the line is dead This has gone to far. Good bye
2.8
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Kay Jewelers Customer Care
#1430963
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Kay Jewelers has charged me twice for an item I ordered. Although I had only one order, they took money out of my account twice. When I called Customer Service they told me they couldn't help me. They said I had to call back later. When I asked to speak to a manager I...
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1.0
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Kay Jewelers Customer Care
#1428529
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Kay Jewelers - Treated as invisible

I am a loyal Kay’s customer. A credit card holder with the company. I walked into the Southaven, MS store and nobody greeted me. I waited on the employees to assist others while looking at jewelry. After they finished transactions, still no one said anything to me. Later, my mother walked in and they greeted her and were ready to help her and she wasn’t even at the store to buy anything. Disgusted with the service, I left without purchasing the Christmas gift I came to by. I am very disappointed with them.
2.2
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Kay Jewelers Customer Care
#1424236
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Kay Jewelers - Ring is causing an illergic reaction

Couldnt speak to a live agent
Garfield Heights, Ohio
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Kay Jewelers Customer Care
#1351708
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Kay Jewelers - Jessica was wonderful

I had a warranty issue, and Jessica went above and beyond to solve my problems. Was extremely pleased with my visit.
5.0
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Kay Jewelers Customer Care
#1327415
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Went into store looking at rings. The lady offered to order one for free to see if I liked it. Then she suddenly needed a small deposit fully refundable if I didn’t like the ring. She called me moments later to tell me ring was no longer available and had refunded my...
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Anonymous
Anonymous

most companies can't do a refund over the phone. sounds like alot of miscomunications or poorly trainined people.ordering such an odd size (15 is definatly sausuge finger terr...

Anonymous
Anonymous

It was only "rude" because you didn't like the answer. You didn't pay over the phone, you won't be refunded that ay although I can't quite figure out how you expected that. Ka...

1.0
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Kay Jewelers Customer Care
#1303471
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