Product: Kay Jewelers Customer Care Clear all filters (67 of 67 reviews match)
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My daughter left her ring at Kays to be resized and cleaned.When she went to pick it up she was told it had already been picked up. Apparently the slip fell out of her purse and a person in her neighborhood picked it up. Luckily after 300 shares on Facebook with a...
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1.0
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Kay Jewelers Customer Care
#1133458
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I was looking at a ring for my mother in law with my 5 year old son and I was waiting on help from an employee and when I find one the employee was using her middle finger to someone in the hall.This is not okay. This was by far the most unprofessional and trashy visit...
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Anonymous
Candy

They didn't treat you badly in any way. The employee obviously had issues with someone and took it outside. None of YOUR business. Just cause you have a kid with you does N...

5.0
Product
Kay Jewelers Customer Care
#1126750
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SHE CALLED THE STORE AND ASKED IF I CAN BRING HER ID WITH ME, PRESENT MY ID AND PICK UP THE BRACELET. THEY SAID NO. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD AT A RETAIL STORE. DO NOT GO TO KAY JEWELERS ON STATE ST. IN CHICAGO. THEY HAVE NON EDUCATED, NON...
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Anonymous
Luca

Oh calm down! They're just following procedure for security reasons. And stop writing all in caps as if you're having a hissy fit. Grow up and get over it!

1.0
Product
Kay Jewelers Customer Care
I didn't like
  • Service is poor in human employees are non professional
#1111303
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Kay Jewelers Sucks

#1062431
1.0
Details
Absolutely the WORST customer service in store and over the phone. Will never go to Kay's or recommend them to anyone, EVER!!
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Customer service
Warranty

Kay Jewelers Customer Care Review

#1029510
We purchased a ring set partly on credit and partly cash. We changed our mind and because we replaced our debit card they said that they would rufund us via check . well its been almost three weeks and still no $785.00 check!!! So do we call the police because that is theft!!!!
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Kay Jewelers Customer Care Review

#934049
1.0
Details
The management sucks customer service sucks repairs suck no phone number to get a human to talk to terrible
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty

Kay Jewelers Customer Care Review

#792677
1.0
Details
Do NOT go to Kay jewelers!! Poor customer service! The manager at the medina store lunged over the counter at me and corporate did absolutely nothing about it!!!!! They could care less if your a happy customer or not!!!!
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
My husband bought me an anniversary band for our 20th at Kay.They told my husband it was ready to be picked up. I went in the store and they couldn't find it. They didn't know where it was. I waited 2 hours and they still couldn't track it down. They called the "shop"...
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1.4
Product
Kay Jewelers Customer Care
I didn't like
  • Way they managed tracked my ring
  • Customer service
  • Extremely ridiculous wait times
#1107743
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I keep get this account on my credit report.I talked with some one today and they said that my account was paid off on June 22,2015 . They also said that it was sent to the credit companies stating that it was paid . Its still on my credit report. I need this removed....
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Anonymous
Anonymous

you know this website has nothing to do with kay jewelers. this is a complaint site. i recomend you edit and remove your personal information so no one useit negativly

Product
Kay Jewelers Customer Care
#1066203
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Kay Jewelers - Customer Care Review
Had my engagement ring and wedding band reset in platinum.5 months later my prongs bend while giving my 2 yo a bath. The center diamond - gone! I call, explain and manager says it's covered under diamond warranty. Bring it in, gets sent out for repair and the shop says...
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Anonymous
Anonymous

Kay jewelers warranties their diamonds and work from the shop for 6 months at a time, with 6 month extensions if you get it inspected.If you hadnt had it inspected within 6 mo...

1.3
Product
Kay Jewelers Customer Care
#1020042
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I wish there was an option for a negative star, I had the worst experience ever so my husband bought me a ring on may he didn't have it to me till October the inspection was due on November I never went since I had just got it long story short on December the diamond...
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2.2
Product
Kay Jewelers Customer Care
I didn't like
  • Customer service
#975137
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I have been a Kay's customer for over 15 years, spending thousands in dollars over the years.In November 2015, I paid off around $5,000 on my card all at once. I've done this MORE than once. In December 2015 I purchased a few more things on my card. Well, a couple...
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2.0
Product
Kay Jewelers Customer Care
#974611
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I return a wash because my sister dosent want for present I'm I dosent recibe my money back becouse the store dosent has money I place down payment of 60 dollar I'm they never send the money the manager make a mistake by make a return I'm never has time to fix I call...
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Anonymous
Anonymous

Judging from your spelling and grammar, my guess is your sister, being your kin, didn't want the watch because she can't tell time. When you do get your money back, spend it o...

Product
Kay Jewelers Customer Care
#968209
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Funny how Kay Jewelers was the focus of a news story on April 27 for poor customer service and nothing has changed. Kiara as a Manger you have failed us as consumers. You have made our post sales experience a nightmare. Your staff, specifically Nicolas lacks any...
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Product
Kay Jewelers Customer Care
#954271
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