Product: Kay Jewelers Customer Care Clear all filters (70 of 70 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Kay Jewelers - No Refund same day as stated
The policy also states I could go to participating Kay Jewelers. I ask if he could call Dover ?? Je stated Yes.Instead the gentleman placed me on hold calling the store in question . He came back to the line saying I can't have my money. I begged that this should've...
Read more
Anonymous
Lola

The ring was $100 & put on layaway. Why would they give you $100 back if you hadn't even paid that much as it was on layaway?? Sounds like you make very poor financial decisio...

Anonymous
Candace

It's NOT a "Made up" policy. It's all stated in the layaway paperwork you received!

1.0
Product
Kay Jewelers Customer Care
#1216931
Reply to reviews
Today December 4, 2017, in the evening, I went into the Jonesboro, AR Kay Jewelers in the Turtle Creek Mall. I asked if they could give me an estimate of what my wedding ring was worth that I had bought from Kay's Jewelers about 5 years earlier. I was told in a very...
Read more
1.4
Product
Kay Jewelers Customer Care
I didn't like
  • Acting like i was a thief
  • Unprofessional employees
  • Service
#1142157
Reply to reviews
My daughter left her ring at Kays to be resized and cleaned.When she went to pick it up she was told it had already been picked up. Apparently the slip fell out of her purse and a person in her neighborhood picked it up. Luckily after 300 shares on Facebook with a...
Read more
Anonymous
Vicky

Well she shouldn't have lost the slip then right? Hope she learned her lesson.

Anonymous
Come0n

This isn’t Kay jewelers fault?

1.0
Product
Kay Jewelers Customer Care
#1133458
Reply to reviews
I will tell anybody that will listen.Kay corporate is a major rip off. I'd rather go ANYWHERE but to Kay. Insurance coverage ended 10/1/2017 but surgery was done on 9/26/2017. They talked in circles and then had the nerve to harass us on the phone. They made me so...
Read more
1.0
Product
Kay Jewelers Customer Care
#1127120
Reply to reviews
I was looking at a ring for my mother in law with my 5 year old son and I was waiting on help from an employee and when I find one the employee was using her middle finger to someone in the hall.This is not okay. This was by far the most unprofessional and trashy visit...
Read more
Anonymous
Candy

They didn't treat you badly in any way. The employee obviously had issues with someone and took it outside. None of YOUR business. Just cause you have a kid with you does N...

5.0
Product
Kay Jewelers Customer Care
#1126750
Reply to reviews
SHE CALLED THE STORE AND ASKED IF I CAN BRING HER ID WITH ME, PRESENT MY ID AND PICK UP THE BRACELET. THEY SAID NO. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD AT A RETAIL STORE. DO NOT GO TO KAY JEWELERS ON STATE ST. IN CHICAGO. THEY HAVE NON EDUCATED, NON...
Read more
Anonymous
Luca

Oh calm down! They're just following procedure for security reasons. And stop writing all in caps as if you're having a hissy fit. Grow up and get over it!

1.0
Product
Kay Jewelers Customer Care
I didn't like
  • Service is poor in human employees are non professional
#1111303
Reply to reviews
My husband bought me an anniversary band for our 20th at Kay.They told my husband it was ready to be picked up. I went in the store and they couldn't find it. They didn't know where it was. I waited 2 hours and they still couldn't track it down. They called the "shop"...
Read more
1.4
Product
Kay Jewelers Customer Care
I didn't like
  • Extremely ridiculous wait times
  • Customer service
  • Way they managed tracked my ring
#1107743
Reply to reviews
I keep get this account on my credit report.I talked with some one today and they said that my account was paid off on June 22,2015 . They also said that it was sent to the credit companies stating that it was paid . Its still on my credit report. I need this removed....
Read more
Anonymous
Anonymous

you know this website has nothing to do with kay jewelers. this is a complaint site. i recomend you edit and remove your personal information so no one useit negativly

Product
Kay Jewelers Customer Care
#1066203
Reply to reviews
Show

Kay Jewelers Sucks

Absolutely the WORST customer service in store and over the phone. Will never go to Kay's or recommend them to anyone, EVER!!
1.0
Details
Customer service
Warranty
Product
Kay Jewelers Customer Care
#1062431
Reply to reviews
Show

Kay Jewelers Customer Care Review

We purchased a ring set partly on credit and partly cash. We changed our mind and because we replaced our debit card they said that they would rufund us via check . well its been almost three weeks and still no $785.00 check!!! So do we call the police because that is theft!!!!
Product
Kay Jewelers Customer Care
#1029510
Reply to reviews