Product: Kay Jewelers Customer Care Clear all filters (0 of 75 reviews match)
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Kay Jewelers - Jessica was wonderful

I had a warranty issue, and Jessica went above and beyond to solve my problems. Was extremely pleased with my visit.
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
Product
Kay Jewelers Customer Care
#1327415
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Went into store looking at rings. The lady offered to order one for free to see if I liked it. Then she suddenly needed a small deposit fully refundable if I didn’t like the ring. She called me moments later to tell me ring was no longer available and had refunded my...
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Anonymous
Anonymous

most companies can't do a refund over the phone. sounds like alot of miscomunications or poorly trainined people.ordering such an odd size (15 is definatly sausuge finger terr...

Anonymous
Anonymous

It was only "rude" because you didn't like the answer. You didn't pay over the phone, you won't be refunded that ay although I can't quite figure out how you expected that. Ka...

1.0
Product
Kay Jewelers Customer Care
#1303471
Reply to reviews
The girls was there closing up and said we are closed but the door said open till 9pm there was over 10mins for them to be open and help me with a watch pen, but refuses to help me. I will never go to the store ever again nor will I send any of my clients to you again.
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Anonymous
Anonymous

seriously. a store closed 10 min early and you are upset. what a delicate little snowflake you must be. Get over yourself

Anonymous
Anonymous11

You had all day to go to the store, it’s your fault for going in the last 10 minutes. The employees have lives and probably had no customers for hours, closing 10 minutes earl...

1.0
Product
Kay Jewelers Customer Care
#1248972
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They charged me twice for my one purchase and wouldn’t credit me back. They said it will credit back in 3 days. Explained to them that this was their mistake and I needed that money for another bill. They stated there was nothing they could do. I will never purchase...
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1.0
Product
Kay Jewelers Customer Care
#1248083
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Kay Jewelers - No Refund same day as stated
The policy also states I could go to participating Kay Jewelers. I ask if he could call Dover ?? Je stated Yes.Instead the gentleman placed me on hold calling the store in question . He came back to the line saying I can't have my money. I begged that this should've...
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Anonymous
Bree

Kay only carries a certain amount of cash in their registers any mony over the amount they are supposed ro carry is taken to the bank each night so the only way they can retur...

Anonymous
Lola

The ring was $100 & put on layaway. Why would they give you $100 back if you hadn't even paid that much as it was on layaway?? Sounds like you make very poor financial decisio...

1.0
Product
Kay Jewelers Customer Care
#1216931
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Kay Jewelers - Horrible

Didn't get connected to representative. I got disconnected
Product
Kay Jewelers Customer Care
#1159005
Reply to reviews
Today December 4, 2017, in the evening, I went into the Jonesboro, AR Kay Jewelers in the Turtle Creek Mall. I asked if they could give me an estimate of what my wedding ring was worth that I had bought from Kay's Jewelers about 5 years earlier. I was told in a very...
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Anonymous
Anonymous

The manager in the valley view sucks customer services they steal your diamonds and they are rude back to jarrads

1.4
Product
Kay Jewelers Customer Care
I didn't like
  • Acting like i was a thief
  • Service
  • Unprofessional employees
#1142157
Reply to reviews
My daughter left her ring at Kays to be resized and cleaned.When she went to pick it up she was told it had already been picked up. Apparently the slip fell out of her purse and a person in her neighborhood picked it up. Luckily after 300 shares on Facebook with a...
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Anonymous
Vicky

Well she shouldn't have lost the slip then right? Hope she learned her lesson.

Anonymous
Come0n

This isn’t Kay jewelers fault?

1.0
Product
Kay Jewelers Customer Care
#1133458
Reply to reviews
I will tell anybody that will listen.Kay corporate is a major rip off. I'd rather go ANYWHERE but to Kay. Insurance coverage ended 10/1/2017 but surgery was done on 9/26/2017. They talked in circles and then had the nerve to harass us on the phone. They made me so...
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1.0
Product
Kay Jewelers Customer Care
#1127120
Reply to reviews
I was looking at a ring for my mother in law with my 5 year old son and I was waiting on help from an employee and when I find one the employee was using her middle finger to someone in the hall.This is not okay. This was by far the most unprofessional and trashy visit...
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Anonymous
Candy

They didn't treat you badly in any way. The employee obviously had issues with someone and took it outside. None of YOUR business. Just cause you have a kid with you does N...

5.0
Product
Kay Jewelers Customer Care
#1126750
Reply to reviews