Product: Kay Jewelers Customer Care Clear all filters (68 of 68 reviews match)
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Today December 4, 2017, in the evening, I went into the Jonesboro, AR Kay Jewelers in the Turtle Creek Mall. I asked if they could give me an estimate of what my wedding ring was worth that I had bought from Kay's Jewelers about 5 years earlier. I was told in a very...
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1.4
Product
Kay Jewelers Customer Care
I didn't like
  • Acting like i was a thief
  • Unprofessional employees
  • Service
#1142157
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My daughter left her ring at Kays to be resized and cleaned.When she went to pick it up she was told it had already been picked up. Apparently the slip fell out of her purse and a person in her neighborhood picked it up. Luckily after 300 shares on Facebook with a...
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1.0
Product
Kay Jewelers Customer Care
#1133458
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I was looking at a ring for my mother in law with my 5 year old son and I was waiting on help from an employee and when I find one the employee was using her middle finger to someone in the hall.This is not okay. This was by far the most unprofessional and trashy visit...
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Anonymous
Candy

They didn't treat you badly in any way. The employee obviously had issues with someone and took it outside. None of YOUR business. Just cause you have a kid with you does N...

5.0
Product
Kay Jewelers Customer Care
#1126750
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SHE CALLED THE STORE AND ASKED IF I CAN BRING HER ID WITH ME, PRESENT MY ID AND PICK UP THE BRACELET. THEY SAID NO. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD AT A RETAIL STORE. DO NOT GO TO KAY JEWELERS ON STATE ST. IN CHICAGO. THEY HAVE NON EDUCATED, NON...
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Anonymous
Luca

Oh calm down! They're just following procedure for security reasons. And stop writing all in caps as if you're having a hissy fit. Grow up and get over it!

1.0
Product
Kay Jewelers Customer Care
I didn't like
  • Service is poor in human employees are non professional
#1111303
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My husband bought me an anniversary band for our 20th at Kay.They told my husband it was ready to be picked up. I went in the store and they couldn't find it. They didn't know where it was. I waited 2 hours and they still couldn't track it down. They called the "shop"...
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1.4
Product
Kay Jewelers Customer Care
I didn't like
  • Extremely ridiculous wait times
  • Customer service
  • Way they managed tracked my ring
#1107743
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I keep get this account on my credit report.I talked with some one today and they said that my account was paid off on June 22,2015 . They also said that it was sent to the credit companies stating that it was paid . Its still on my credit report. I need this removed....
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Anonymous
Anonymous

you know this website has nothing to do with kay jewelers. this is a complaint site. i recomend you edit and remove your personal information so no one useit negativly

Product
Kay Jewelers Customer Care
#1066203
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Kay Jewelers Sucks

Absolutely the WORST customer service in store and over the phone. Will never go to Kay's or recommend them to anyone, EVER!!
1.0
Details
Customer service
Warranty
Product
Kay Jewelers Customer Care
#1062431
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Kay Jewelers Customer Care Review

We purchased a ring set partly on credit and partly cash. We changed our mind and because we replaced our debit card they said that they would rufund us via check . well its been almost three weeks and still no $785.00 check!!! So do we call the police because that is theft!!!!
Product
Kay Jewelers Customer Care
#1029510
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Kay Jewelers - Customer Care Review
Had my engagement ring and wedding band reset in platinum.5 months later my prongs bend while giving my 2 yo a bath. The center diamond - gone! I call, explain and manager says it's covered under diamond warranty. Bring it in, gets sent out for repair and the shop says...
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Anonymous
Anonymous

Kay jewelers warranties their diamonds and work from the shop for 6 months at a time, with 6 month extensions if you get it inspected.If you hadnt had it inspected within 6 mo...

1.3
Product
Kay Jewelers Customer Care
#1020042
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I wish there was an option for a negative star, I had the worst experience ever so my husband bought me a ring on may he didn't have it to me till October the inspection was due on November I never went since I had just got it long story short on December the diamond...
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2.2
Product
Kay Jewelers Customer Care
I didn't like
  • Customer service
#975137
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