Product: Kay Jewelers Account Clear all filters (19 of 19 reviews match)
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I have been a loyal Kay Jeweler customer and held an for over 10 years.Today I went in to a store to make an exchange for a pair of earring they could not repair. I found items to replace what I had and wished to purchase a graduation gift for my sons girlfriend. The...
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Anonymous
Anonymous

My husband just had the same thing happen. Absolutely ridiculous!

Product
Kay Jewelers Account
I didn't like
  • Closed my account
#975216
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Kay's closed my account due to inactivity...haha. I have randomly spent over 7K with them in the past. However, I do not allows buy jewelry. This weekend I was looking for a serious purchase (8-10K) for my wife of 25 years. needless to say I will never shop at Kay's...
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Anonymous
Anonymous

Most store credits close after 24 months of no activity. Its not a poor reflection on the person. Its pretty standard..

1.9
Product
Kay Jewelers Account
I liked
  • Availability
I didn't like
  • Took it upon yourself to close my account no warning
#921919
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Kay decided to close my credit card account with it being paid off. It hurt my credit and was given no notifications on it being closed. Looks like I will be taking my business elsewhere.
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Anonymous
Anonymous

they close an account after 2 years if it hasn't been used. usually this does not affect anyones credit score and can be reactivated with a visit to the local store. If you us...

Product
Kay Jewelers Account
#824621
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Kay Jewelers Account Review

#979881
1.8
Details
I opened a Kay jewelers account early 2016 possible February, I never use the card until December 23rd for Christmas presents, went back to the store to make an exchange on an item I purchased at the store. I found out my they had close my account cause of credit worthiness. I was very embarrassed why let me make purchases furthermore why issue me the card.
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Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
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Website

Kay Jewelers Account Review

#924224
2.8
Details
i spent 30000 at this place paid my credit card off.i didnt use it for 2 years.so they never contacted me they just closed my account with no notice.i think that was a rotton thing to do.if they would of called me i would of bought somthing.i will never shop at a kays or jarred store again
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
I had a Kay's account for years, and recently had a bad experience with Kay Jewelers. Not making a payment is one thing, but not taking your payment is another thing. Kay jewelers decided to raise my credit with them, to all in turn send my account to collections...
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Anonymous
Anonymous

Are you trying to say something at the end? Or did Kay's mess that up too?

Product
Kay Jewelers Account
I didn't like
  • Service
#686822
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I went to Kay jewelers with the hope of trading 4 smaller stones for a larger stone. At the start the sales assistant was pleasant and seemed helpful with this transaction. She took the stones from me, appraised them and stated I can give you $423.00 for trade in. Not...
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1.0
Product
Kay Jewelers Account
I didn't like
  • Careless customer care
  • Lost diamonds
#638833
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I agreed to a volunteer surrender with Brittany Riggs on my ring for 5899.99. When I went to store manager processed for 2000.00 with out telling me first. They would not reverse and give my ring back. Because of the way store clerks manipulate the computer systems...
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Product
Kay Jewelers Account
#485845
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I have been a Kay's customer for about 6 years. I have a 5k limit and have always paid the bill on time. I was shocked to learn that the account had been closed due to no activity. I am extremely upset about this and really think that they should rethink their policy ...
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Anonymous
S. Sanchez

I to was notified when I went to buy a cross for my grand daughter. The girl tells me that the acct was closed and I had to pay the balance which was a only $92.00. Wait 6 mon...

Anonymous
Anonymous

I had my card payed off too the only way I found out my card was closed was I went to order a necklace for a Christmas present . I talked to someone to and they told me my acc...

Product
Kay Jewelers Account
#466623
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My husband recently lost his wedding band in the ocean, in a panic he called me to let me know and to see if we had insurance on it. I was sure we did, considering the amount I spent to pay for the insurance plan for both my ring and his. I called and asked what the...
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Anonymous
Anonymous

The payment protection plan covers you for theft, fire, job loss, and disability that results in inability to pay your bill during he duration of finance. Hints the name payme...

Product
Kay Jewelers Account
#429342
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my purpose in writing is to advise you that your authorization dept has taken it upon themselves to close accounts. I feel that since I have kept my account up to date and was never late with my payments and always early with my payments my account was closed for no...
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Anonymous
Anonymous

Same thing just happened to me and I'm pissed. It's not fair for them to just be able to close your account without knowing. Someone needs to look into this ASAP!

Anonymous
Anonymous

they did the same thing to me and I didn't even owe on my credit card and they said the same thing rechecked my credit I don't think this is right they should have ask to redo...

Product
Kay Jewelers Account
#403146
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12/25/2012 I bought a ring from Kay Jewelers for around 4000.00 dollars. I found out the ring was not what I was told it was. The ring is *** and drilled into. I recorded Kay Jewelers saying it was damaged. I filed an official complaint through the state of Arizona. I...
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Anonymous
jelenes2007

I can't say.

Anonymous
fhsf

How did this turn out?

Product
Kay Jewelers Account
#370187
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