Kay Jewelers - Have had the worst experience of my life!!
Kay Jewerlers completely messed up my wedding set! I bought from the Kay store in Lakewood Ny.
I had to have diamonds replaced a few times and they ruined my bands. They told me that my set is like a car that breaks down overtime! And to deal with it!! My wedding set now turns my finger green!!
My first wedding band broke and they refused to fix it and told me it would cost $200.00 out of my pocket! Thatโs with a warranty? Then to make up for their mistakes I could give them my sets for a whole $300.00 off a new $3,000.00 set?!?! Really??
So I have to pay out of my pocket for a 3rd set? Absolutely not! By this point they should be giving me a set! Then I called corporate to give them the benefit of the doubt, complete waste of 45 minutes!
They cannot find most of my paperwork, the lady I talked to was beyond rude and offered nothing to make this right! I have absolutely no faith in Kay Jewerlers and will never shop there again!! Now do I call a lawyer or just let it slide so it continues for others?
At this point they shouldnโt be a company! They cannot be depended on!!
Reason of review: Bad quality.
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Comments
Please avoid publishing any personal information and promotional content
I don't get why people don't understand how jewelry stores work. When you purchase an item, as soon as you leave that store, the item loses some of it's value.
It's just like buying a new car. It wouldn't be considered new if you wore it.
You wouldn't want to purchase a wedding set someone else wore for weeks, would you??? Ok then.
Kay gave out my personal information to a company called Genesis that has become aggressively harassing and that they have no way of controlling or contacting when needed. Looking for a way to solve or sue.
Very unhappy with company and service. Nightmare from ***
Genesis FS is one of the credit card companys Kay uses along with comenity. if you own on a bill that is past due they do have a right to contact you. i just did a google search and they have a contact number 866875****.if you signed up for a credit card with kay and got approved via genesis then this makes sense
Well maybe you should pay your bills???