If you contact the CEO of Sterling, Mark Light (mlight at jewels.com), (owner of Kay's and Jareds) about a problem he will not only ignore you but will also sick his attorney on you and threaten to have you thrown in jail.
His attorney, Stephen Zashin says, "...do not direct communications to Mr. Light. Mr. Light has been advised not to communicate with you. Also, do not direct any communication to any other Sterling executive. If you continue to do so, Sterling may seek to prosecute you under O.R.C. Section 2917.21(A)(5)."
Takes a real man to let others fight his battle for him.