if i could give this 0 stars i most certainly would. DO NOT EVER SHOP HERE..EVER!!!
this is the most ridiculous excuse for a jewelry store. the people that work in the stores are rude and you would think corprate would have better service but they are even worse! long story short, i bought a ring in october of 2009 and got it sized that day. when i got it back 1 of the diamonds was missing so i had to send it out again to get replaced.
i pick that one up in mid november and it was fine...for a little while. i went to get it cleaned at the store around christmas time, the woman said she couldnt because not 1, not 2, but EVERY SINGLE DIAMOND WAS LOOSE! and its not like its always getting banged around or anything to where it could be my fault, especially in a short time. so i had to send it back in again.
i picked it up again in mid january and much to my surprise another diamond was missing when i went to get it. by this time i called corprate and the manager had them special order mine in hopes that it would be better. they ordered it in mid january, it wasnt available for pick up until april 12! well what do you know, april 20th im bringing the ring in again because surprise surprise another diamond fell out.
so the manager in corprate tells me to bring the ring in so the can see if its "merchandise quality," seriously what else could the problem be? its now may 1st, it was supposed to be back in the store today so i call them to find out whats going on, now they are telling me that the earliest it will be back is 4 days from now!! really people come on! how are you still in business!
they keep telling me i can exchange it. why the frig would i wanna exchange it after all the problems i have had with this one?! i tell them i want a refund and they say i cant because its been more than 60 days. really!?
why dont you look at the records and tell me how many days i have actually had the ring in my posession.
i can tell you it definately hasnt been more than 60 days. so basically this comany is ***!
Monetary Loss: $3200.