Not resolved
1 comment

My husband and I have spent over $6,000 on engagement and wedding bands at Kay.My engagement ring had a diamond fall out within 2 months of purchase, so we had to send it back to be repaired.

Needless to say, my engagement band has made 7 trips to their "repair shop" with a year and a half. It has been rodium plated multiple times because it is constantly tarnished. It had to be sent back a second time after it was re-sized because they messed it up. It was sent back 2 times within 2 months due to a loose bracket on the center diamond.

Talk about spending $3,500 on a piece of JUNK!!!! Then, my wedding band is only 3 months old and already had to be sent out twice. It was sent out for re-sizing, but came back with scrapes all over it and thinned out around the back of the band. They had to send it out again to be fixed.

What is the point of buying wedding and engagement bands there if you never get to wear them because they are always in the shop?! The worst part is that the employees don't even care that you are upset. They simply tell you that they will send it back out again and not to worry because it is covered under the warranty. I will NEVER purchase anything else from Kay Jewelers.

I learned my lesson the hard way, but hope that I can prevent someone else from making the same mistake.

Monetary Loss: $6.

Had an Experience with Kay Jewelers?

Write a review


Terms of Service
Post Comment

Agreed. Boycott Kay's and all stores owned by Sterling Jewelers.

You May Also Like

Origami Owl - Terrible Quality For the Price! (with pictures) Origami Owl "My husband bought me a bracelet in December of 2013 with about 6 charms. Within one week, one rhinestone from the link locket fell out along with a single rhinestone..." Read more Bag Borrow Or Steal - SCAM! Over priced Bag Borrow Or Steal "I purchased a Gucci bag through bag barrow or steal. the price was about $2000 listed at around $850 which as 30% discount. When I received the bag I..." Read more Kay Jewelers - Ring Sizing Review from Waco, Texas Kay Jewelers "My ring was sent for sizing and sent back with the shank paper thin. They ordered me a replacement that was supposed to take a month but 6 weeks later..." Read more Kay Jewelers - Engagement Ring Review from Memphis, Tennessee Kay Jewelers "My husband purchased an engagement ring from KAYS 6 yrs ago. We actually bought a 6,ooo.oo mounting and a 2,ooo.oo Leo diamond to put in it as the centerpiece stone...." Read more Once again  Gasbike got me!!  my own fault for expecting anything different Gasbike "ordered a motor.. did not leave their place for 3 DAYS! took 10 days to get to me... AND they put a direct signature clause on the package !! nobody..." Read more Toyota Financial - They have messed up my credit by over 100 points that will cost me $1000's over my lifetime Toyota Financial "A 30 year military veteran and 12 year Toyota owner, I planned to purchase another when my current Toyota needed replacement. I can tell you that will not happen! I..." Read more Anderson Duff Attorney Lawyer Revision Legal Revision Legal "Anderson Duff stole trust fund money from my grandfather. He is a lying, dishonest charlatan. My grandfather is now dying because he isn't able to pay for surgery. A truly..." Read more Lone Star Auctioneers - Not happy  as bod rigging is a felony! Lone Star Auctioneers "If Bid rigging is a felony then this to should be ! auction closed and said complete but then stated another buyer won for a $single dollar less than my..." Read more