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My diamond in my endgame the ring was switched when sent out. It only went to k jewelers for cleaning and it 6 month check.

It took a month for the repair and when I received it back. My husband and I found out a short while later the diamond is now garbage. It wasent before they touched it.

The store I always went to was in rockaway mall nj. This is disgusting for a company to do shameful would never shop at any k jewelers again

Product or Service Mentioned: Kay Jewelers Ring Repair.

Reason of review: Poor customer service.

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somehow i highly doubt this. Kays photographs each diamond in high resolution, and sends a copy of that picture to you.

They then compare it with you in the store before you take it out of the store.

It is common for people who have jewelery repaired to highly examine thier item after its worked on, its fully clean when worked on so inclusions in your diamond are now visible after years of build up is no longer there. Did you go back to the store and have them pull up the pictures they took at take in and look at it yourself under the microscope?

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