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The diamond fell out of the beautiful promise ring my boyfriend got me in May!:( It's not everyday that you get a lovely ring from a loyal significant other, and I was just heartbroken to see it ruined.

He works at a very hard and laborious job, and I know he worked overtime to pay for that ring. I think that Kay Jewelers should definitely have better quality pieces than this, for the amount they charge. When I took the ring back in, they said there was nothing they could do about it unless we had purchased insurance!

How horrible!Please stay away from Kay Jewelers!

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Stroudsburg, Pennsylvania, United States #791447

Buy a quality ring from a local jeweler & you won't need to purchase extra insurance. Most jewelry stores who have an in-house bench jeweler will stand behind everything they do.


kay suxxxxxxxxxxxxxxxxxxxxxs


yep!That's why he should have gotten insurance!

It would have been a smart move. I just got married and my husband got my rings from Kay. I've only had my rings for 4 months and had to have my diamonds replaced 3 times. It all depends on how you treat your ring and the quality on the ring.

My wedding bands were about $2000 total and my engagement ring was $4000.

I haven't lost a diamond yet from my engagement ring.Its all about the quality.

Des Moines, Iowa, United States #712802

Do not buy from Kay's.Terrible quality.

I have had my ring for less then a year, a diamond fell out and $300 and 3 weeks later I still dont have my ring.

Had to cancel engagement pictures too.Glad I'm having such a *** experience during the most exciting times in my life.


Well, I'm not so frustrated as the rest of you.I've only been married for 4 months and one of the tiny diamonds just fell out of my wedding band.

I luckily had it inspected just 2 weeks ago. I'm so glad my husband insured the rings. to be honest, coming in every 6months isn't that bad and it makes sense to me. i'm sorry for those of you who dealt with rude employees.

we have this super cool indian dude at our kays!

I feel like royalty when I get my ring cleaned.it must vary by location


All the people who have a problem with Kay Jewelers send the CEO of Sterling (Kay's parent company) an email letting him know how he's running this corporation into the ground. Whats a shame is that he doesn't care.

Mark Light mlight@jewels.com


In 2007 my husband proposed to me with a ring bought from Kay's in Roseburg, Oregon.great customer service, and he purchased the insurance and reminded me to go in every 6 months for an inspection (which I do).

My wedding band (bought in 2008) was also purchased there (with the insurance) and soldered to my engagement ring. I have NEVER had a problem with my prongs coming loose or the diamonds falling out.

For our September anniversary, my husband bought me a ring during February with a heart in the center and the infinity symbol looping through it with black and white diamonds and again purchased the plan. The ring stayed int he box until he gave it to me on our anniversary.

A couple days later, I noticed a couple of the small diamonds had fallen out. Took it into the Salem oregon store (where we now reside) and they told us there would be a charge for it to be replaced since "it had been over 6 months since the last inspection".

I explained to them about how it had been sitting in a box for the last 7 months.the most I was able to do was haggle down the price to get new diamonds.


My husband purchased my wedding ring from Kay Jewelers in 2005 and added the insurance to it.Last year he bought me the love's embrace collection and also put insurance on it.

I took the ring in to have it sized and the gal asked if I'd like to have my rings cleaned while I was there and if any of my other rings were purchased through Kay. I told her that my wedding set was and she asked if I had ever had an inspection on it. I replied no, so before cleaning, she did an inspection and told me that it warrents the diamonds. Yesterday I noticed that one the prongs broke and that the diamond had fallen out.

I went to Kay first thing this morning only to be told that because I hadn't come in 6 months ago for anotheer inspection, the diamond isn't covered. WTF??? No one had ever told me that I had to have it inspected every 6 months and now the warrenty on the diamonds are void and they will only cover the gold and work that has to be done. I called customer service and they told me the same thing and that paperwork was given out with the purchase.

He asked me when the ring was bought and when I told him in 2005, he said, "well, it is 7 years old" Are you kidding me right now?I am so done with Kay!!!


My diamonds fell out too but that's why they stress that it's important for you to get insurance.You wouldn't buy a $500 dollar phone and not insure it would you?

Not this girl or her fiance. So why in the world would you buy a ring that costs thousands and not insure it.

Don't be mad at the store be mad at your significant other for not using his head.Insurance isn't expensive at all.


Kays is trash, just like all other mall jewelers. If you want quality, do your research, and buy your diamonds online from loose diamond sellers that show you the GIA certs right there next to the diamond at 10x magnification. Then bring it to a brick and mortar jeweler with a great reputation in your own town to have it set in a high quality semi mount.

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