Kay Jewelers Contact Information

Toll-Free Number:

  • (800) 527-8029

Comenity Bank Cardholders:

  • (855) 506-2499

Customer Care:

  • (800) 527-8029

Genesis Cardholders:

  • (866) 875-0891

Jewelry Leasing:

  • (866) 319-0290

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Headquarters Address:

Kay Jewelers
Att: Customer Relations or Credit Customer Service 375 Ghent Road
Akron, OH 44333
USA

Other Info:

M-F 8:30 am - 12:00 am EST
Saturday 10:00 am - 12:00 am EST
Sunday 12:00 pm - 9:00 pm EST

Social Networks:

Summary of Kay Jewelers Customer Service Calls

332 TOTAL CALLS
84% SUCCESSFUL CONNECTIONS
03:44 AVG CALL DURATION
13% ISSUES RESOLVED

Customers Contact Kay Jewelers to Ask about:

Payments and Charges:

  • “Payments”
  • “Pay bill”
  • “Change of address and payment”

Cards:

  • “Send out new credit card”
  • “Credit card balance was sent to commenity wrong.”
  • “Name spelled wrong on credit card”

Account:

  • “Dispute 2005 account”
  • “Paying on account”
  • “Account payoff”

Staff:

  • “Not happy with service when fixing my jewelry”
  • “Problem with service”
  • “Horrible customer service”

Return/ Replace:

  • “Return”
  • “Wrong jewelry returned”
  • “I bought my wife's and I engagement and weddings rings from the Kay's in Auburn. We received the rings 20 days later and they were the wrong sizes and they forgot to put the warranty on my wedding band. Thinking about returning $4000 + of rings. I need so”

Employment:

  • “Trying to find old 401k”
  • “*** poor job on repair”

Product/ Service:

  • “I called to see if my necklace was done and they said yeah it was their and nobody called me to let me know and when I got their to pick it up it was still broken and now it’s been over two weeks and haven’t herd from them so I’m frustrated”
  • “Necklace has broken multiple times.”

Refund:

  • “Refund check”
  • “Refund”

Activation/ Cancellation:

  • “Cancel my card”

Website/ Application:

  • “Application”

Request for Information:

  • “Customer concern”

Other:

  • “Have a complain”
  • “Pissed off”
  • “Was not treated fair”

Kay Jewelers Rating Stats

1.7 out of 5 stars
based on 201 reviews
See all 749 reviews reviews

Rating stats

  1. 122 reviews
  2. 42 reviews
  3. 19 reviews
  4. 10 reviews
  5. 8 reviews

About Kay Jewelers

Top 5 Kay Jewelers Products

Warranty, Account, Credit Card, Gift Card, Ring Warranty

Top 5 Likes about Kay Jewelers

Pretty jewelry, Phone representative did her best to help, Display of products, Best services, Warranty and customer service

Top 5 Dislikes about Kay Jewelers

Careless customer care, False guarantee, Unprofessional employees, Poor customer services skills, Defective jewelry

Summary

Kay Jewelers was founded in 1916 in Pennsylvania by two brothers Sol and Edmund Kaufman. It is a part of Sterling Jewelers Inc. and the Signet Group plc is the parent company. Today it is the largest specialized retail jewelry company in the world. At the beginning Kay Jewelers offered eyeglasses, electric razors, musical jewelry boxes, silverware sets, kitchen appliances and radios. Today the jewelry is sold in the stores and online. Kay Jewelers is involved in charity together with St. Jude Children's Research Hospital and helps children with cancer and other incurable diseases.

Kay Jewelers reviews and complaints

Kay Jewelers is ranked 148 out of 888 in Jewelry and Accessories category

Area Served

USA

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