Contact Kay Jewelers Customer Service
Kay Jewelers Phone Numbers and Emails
Toll-Free Number:
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(855) 703-4522Comenity Bank Cardholders
Customer Service:
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(855) 506-2499Comenity Bank Cardholders
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(866) 875-0891Genesis Cardholders
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(866) 726-5617Genesis Cardholders
Kay Jewelers Emails:
How to Contact Kay Jewelers?
Most Popular Number:
| Total calls: 2 960 | Issues resolved: 72 | Last call: Jan 25, 2025 |
Kay Jewelers Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Kay Jewelers Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Kay Jewelers is 8557034522. 80% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 50% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Kay Jewelers may ask you for the following information to identify you as a customer: order id or tracking no, social security number or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Kay Jewelers Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Kay Jewelers is 8557034522. 80% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 50% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Kay Jewelers may ask you for the following information to identify you as a customer: order id or tracking no, social security number or phone number.
People call Kay Jewelers mainly because of request for information, product/ service, payments and charges.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Kay Jewelers is legal@jewels.com. 75% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Kay Jewelers Website:
Kay Jewelers Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday – Friday: 9 a.m. - 10 p.m. ET
Saturday: Noon - 10 p.m. ET
Sunday: Noon - 9 p.m. ET
Fax:
How Good is Kay Jewelers's Customer Service?
Summary of Kay Jewelers Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Kay Jewelers?
Payments and Charges Question:
- “Pay my bill”
- “Credito”
- “Payment”
Request for Information Question:
- “I will send an email to pick up my items and went to store and did not they did not have it I was told to pick it up December 2nd I went to pick it up today and I claimed they did not have now I want to know where my items are”
- “About my account”
- “I never got a confirmation or”
Product/ Service Question:
- “Received my necklace chain was broken”
- “Order today failed”
- “Caused I'm very upset”
Cards Question:
- “I misplaced my Kay Card”
- “Stolen card”
- “Credit card”
Shipping and Delivery Question:
- “My package is not arrived yet and I want to speak with a live person. I do not want to chat.”
- “Stonecrest Location”
- “Wrong size”
Account Question:
- “Can't put $25 sign up code in to complete my order”
- “Account log in”
- “Cant access my online account”
Return/ Replace Question:
- “Change of address”
- “Return a special order after two days of a being in the store”
- “Return”
Staff Question:
- “Poor service”
- “Manager store issues”
- “Horrible service in San Antonio”
Refund Question:
- “Never refunded items returned”
- “Refund/sold ring that keeps falling apart”
- “Refund”
Activation/ Cancellation Question:
- “Because I brought something and it ain't come today it was cancel”
- “Canceling order”
- “Cancel account”
Employment Question:
- “Pay off and close account”
- “To pay off my account”
- “I need a payoff letter”
Website/ Application Question:
- “I see a site on line I wonder is it fraud”
- “Application”
- “There is a Hong Kong website that is using your website advertisement page”
Other Question:
- “An email I got from them”
- “I can’t reach the store they not answering my phone”
- “Pissed off”
Compare Kay Jewelers Customer Service To
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