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Contact Kay Jewelers Customer Service

How to Reach a Person at Kay Jewelers

Verified Contact Information

Toll-Free Number:

  • 1-800-527-8029
Call customer service
Send Message

Customer Service:

  • 1-855-221-6255
    Text

Kay Jewelers Emails:

Customer Service
Legal
Privacy Inquiries
info@jewels.com

Kay Jewelers Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular Kay Jewelers Phone Number
1 (800) 527-8029
Average Calls duration
3 minutes
Most Popular Kay Jewelers Email Address
legal@jewels.com
Issue Resolution Rate
Low (12% reported full resolution)
Kay Jewelers Customer Service Rating
3.7 out of 5
Overall Customer Sentiment
Mostly neutral
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Kay Jewelers?

Most Popular Number:

(800) 527-8029
Total calls: 115 Issue resolved: 1 Last call: Apr 23, 2026

For assistance from Kay Jewelers' customer service, you can reach them by calling 800-527-8029. Kay Jewelers’ customer service team operates during the following hours: Monday to Friday, from 9 AM to 10 PM ET; Saturday, from 12 PM to 10 PM ET; and Sunday, from 12 PM to 9 PM ET. Feel free to reach out during these designated times for assistance, as their team will be available to help you with any questions, concerns, or support you may need.

The mailing address of kay Jewelers corporate office is Sterling Jewelers Inc. 375 Ghent Road, Akron, Ohio 44333. If you have questions about your merchandise or need assistance, you can directly write to the corporate office’s mailing address. Kay Jewelers’ dedicated customer support representatives will answer your mail as soon as possible.

Kay Jewelers does offer a chat feature that allows customers to contact Kay Jewelers’ customer support team. By visiting the official Kay Jewelers website, you should be able to find a chat option or a "Contact Us" page that provides access to their chat feature. You can either chat with a Kay Jewelers customer support representative who shall assist you with warranties or orders. Alternatively, Kay Jewelers also features a chat support for where you can chat with jewelry experts to find the perfect jewelry piece.

To contact Kay Jewelers customer support directly, you have a few options. You can reach out to them through phone, chat, or send mail directly to their corporate office. For phone contact, you can dial 800-527-8029, report your issues. You can also contact them via Kay Jewelers’ online chat support which can be accessed from the company’s official website. Alternatively, you can also send in your queries and issues via mail, the mailing address of Kay Jewelers is Sterling Jewelers Inc. 375 Ghent Road, Akron, Ohio 44333.

PissedConsumer Club

Contact Information

Kay Jewelers Website:

Kay Jewelers Help Center:

Corporate Office Address:

Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333
United States

Other Info (opening hours):

Hours:

Monday – Friday: 9 a.m. - 10 p.m. ET

Saturday: Noon - 10 p.m. ET

Sunday: Noon - 9 p.m. ET

More contact details

Fax:

+1(330) 668-5000

Summary of Kay Jewelers Customer Service Calls

3.8K TOTAL
CALLS
04:44 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kay Jewelers?

Payments and Charges Question:

  • “Make a payment”
  • “Trouble processing transaction”
  • “Billing”

Request for Information Question:

  • “Need assistance”
  • “Not sure who they want to talk to”
  • “To check on the status of a refund”

Product/ Service Question:

  • “Repair work, not done efficiently need to speak to the headquarters of Kays Jewelry store”
  • “Received my necklace chain was broken”
  • “Order today failed”

Cards Question:

  • “Kay jewelry card lost”
  • “More money on my card”
  • “I misplaced my Kay Card”

Shipping and Delivery Question:

  • “I have not received my order”
  • “False advertisement and bait and switch on sale at hickory location”
  • “My package is not arrived yet and I want to speak with a live person. I do not want to chat.”

Account Question:

  • “Count balance”
  • “Account”
  • “Can't put $25 sign up code in to complete my order”

Return/ Replace Question:

  • “Change of address”
  • “Return a special order after two days of a being in the store”
  • “Return”

Staff Question:

  • “Terrible customer service”
  • “Poor service”
  • “Manager store issues”

Refund Question:

  • “Refund”
  • “Refund status”
  • “Never refunded items returned”

Activation/ Cancellation Question:

  • “Because I brought something and it ain't come today it was cancel”
  • “Canceling order”
  • “Cancel account”

Employment Question:

  • “Pay off and close account”
  • “To pay off my account”
  • “I need a payoff letter”

Website/ Application Question:

  • “I see a site on line I wonder is it fraud”
  • “Application”
  • “There is a Hong Kong website that is using your website advertisement page”

Other Question:

  • “They called thos number..for James bailey..not sure if they want him or myself..Robin Feliciano”
  • “Need”
  • “Wrong ring for the second time”

Compare Kay Jewelers Customer Service To

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