Kay Jewelers Contact Information

Toll-Free Number:

  • (800) 527-8029

Comenity Bank Cardholders:

  • (855) 506-2499

Customer Care:

  • (800) 527-8029

Genesis Cardholders:

  • (866) 875-0891

Jewelry Leasing:

  • (866) 319-0290

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Headquarters Address:

Kay Jewelers
Att: Customer Relations or Credit Customer Service 375 Ghent Road
Akron, OH 44333

Other Info:

M-F 8:30 am - 12:00 am EST
Saturday 10:00 am - 12:00 am EST
Sunday 12:00 pm - 9:00 pm EST

Social Networks:

Summary of Kay Jewelers Customer Service Calls


Customers Contact Kay Jewelers to Ask about:

Payments and Charges:

  • “I'm to dispute a bill”
  • “Charged me twice for item”
  • “Double charged”


  • “I misplaced my Kay Card”
  • “Send out new credit card”
  • “Credit card balance was sent to commenity wrong.” , Review #1386959


  • “Remark on my account”
  • “Paying on account”
  • “Dispute 2005 account” , Review #1346224


  • “Horrible customer service”
  • “Problem with service”
  • “Not happy with service when fixing my jewelry”

Request for Information:

  • “Checking order”
  • “How to pay my credit card”
  • “Customer concern”

Return/ Replace:

  • “Return”
  • “Wrong jewelry returned”
  • “I bought my wife's and I engagement and weddings rings from the Kay's in Auburn. We received the rings 20 days later and they were the wrong sizes and they forgot to put the warranty on my wedding band. Thinking about returning $4000 + of rings. I need so”


  • “Refund”
  • “Refund check”


  • “*** poor job on repair”
  • “Trying to find old 401k”

Product/ Service:

  • “They were supposed to call me back regarding an order and never did”
  • “I called to see if my necklace was done and they said yeah it was their and nobody called me to let me know and when I got their to pick it up it was still broken and now it’s been over two weeks and haven’t herd from them so I’m frustrated”
  • “Necklace has broken multiple times.”

Activation/ Cancellation:

  • “Cancel my card”

Website/ Application:

  • “Application”


  • “Store lost my jewelry”
  • “Not getting told nothing about my credit”
  • “Fraud”

Kay Jewelers Rating Stats

1.7 out of 5 stars
based on 217 reviews
See all 777 reviews reviews

Rating stats

  1. 131 reviews
  2. 46 reviews
  3. 20 reviews
  4. 11 reviews
  5. 9 reviews

Rating trend

About Kay Jewelers

Top 5 Kay Jewelers Services

Customer Care, Repair, Ring Repair, Manager, Sales Representative

Top 5 Kay Jewelers Products

Warranty, Account, Credit Card, Ring, Gift Card

Top 5 Likes about Kay Jewelers

Pretty jewelry, Phone representative did her best to help, Display of products, Best services, Warranty and customer service

Top 5 Dislikes about Kay Jewelers

Careless customer care, False guarantee, Unprofessional employees, Poor customer services skills, Defective jewelry


Kay Jewelers was founded in 1916 in Pennsylvania by two brothers Sol and Edmund Kaufman. It is a part of Sterling Jewelers Inc. and the Signet Group plc is the parent company. Today it is the largest specialized retail jewelry company in the world. At the beginning Kay Jewelers offered eyeglasses, electric razors, musical jewelry boxes, silverware sets, kitchen appliances and radios. Today the jewelry is sold in the stores and online. Kay Jewelers is involved in charity together with St. Jude Children's Research Hospital and helps children with cancer and other incurable diseases.

Kay Jewelers reviews and complaints

Kay Jewelers is ranked 152 out of 909 in Jewelry and Accessories category

Area Served


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Kay Jewelers Stats

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