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Summary of Kay Jewelers Customer Service Calls

204 TOTAL CALLS
83% SUCCESSFUL CONNECTIONS
03:30 AVG CALL DURATION
7% ISSUES RESOLVED

Customers Contact Kay Jewelers to Ask about:

Payments and Charges:

  • “Billing I want paperless billing”
  • “Billing”
  • “Bill”

Cards:

  • “My card hasn’t came in the mail yet”
  • “Credit card”
  • “Need Full Credit Card Account Number”

Account:

  • “Account payoff”
  • “I have a old account with you all”
  • “My credit reports that my account was paid and still notes derogatory.”

Staff:

  • “Horrible customer service”

Return/ Replace:

  • “Wrong jewelry returned”
  • “Return”

Cancellation:

  • “Cancel my card”

Employment:

  • “*** poor job on repair”

Refund:

  • “Refund”

Website/ Application:

  • “Application”

Other:

  • “Cust care”
  • “Dimond fell out”
  • “Unresolved issue with a part of the management team for key jewelers”

About Kay Jewelers

Top 5 Kay Jewelers Services

Customer Care, Repair, Ring Repair, Manager, Sales Representative

Top 5 Kay Jewelers Products

Warranty, Account, Credit Card, Gift Card, Ring

Top 5 Likes about Kay Jewelers

Pretty jewelry, Display of products, Best services, Warranty and customer service, Used to treat me the same if i spent 0 or 2000 dollars

Top 5 Dislikes about Kay Jewelers

Careless customer care, False guarantee, Unprofessional employees, Poor customer services skills, Customer service

Summary

Kay Jewelers was founded in 1916 in Pennsylvania by two brothers Sol and Edmund Kaufman. It is a part of Sterling Jewelers Inc. and the Signet Group plc is the parent company. Today it is the largest specialized retail jewelry company in the world. At the beginning Kay Jewelers offered eyeglasses, electric razors, musical jewelry boxes, silverware sets, kitchen appliances and radios. Today the jewelry is sold in the stores and online. Kay Jewelers is involved in charity together with St. Jude Children's Research Hospital and helps children with cancer and other incurable diseases.

Kay Jewelers reviews and complaints

Kay Jewelers is ranked 136 out of 747 in Jewelry and Accessories category

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Kay Jewelers Stats

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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