Contact Kay Jewelers Customer Service
How to Reach a Person at Kay Jewelers
Verified Contact Information
Toll-Free Number:
-
1-800-527-8029
Customer Service:
-
1-855-221-6255Text
Kay Jewelers Emails:
Customer Service
Legal
Privacy Inquiries
info@jewels.com
Kay Jewelers Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Kay Jewelers Phone Number
1 (800) 527-8029
Average Calls duration
3 minutes
Most Popular Kay Jewelers Email Address
legal@jewels.com
Issue Resolution Rate
Low (12% reported full resolution)
Kay Jewelers Customer Service Rating
3.7 out of 5
Overall Customer Sentiment
Mostly neutral
Call Volume by Day
View full overview ›
Kay Jewelers Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Kay Jewelers Phone Number | 1 (800) 527-8029 |
| Average Calls duration | 3 minutes |
| Most Popular Kay Jewelers Email Address | legal@jewels.com |
| Issue Resolution Rate | Low (12% reported full resolution) |
| Kay Jewelers Customer Service Rating | 3.7 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 59% phone, 41% email |
| Common Reasons for Contact | Request for information, product/ service, shipping and delivery |
Call Volume by Day
Contact Information
Kay Jewelers Website:
Kay Jewelers Help Center:
Corporate Office Address:
Sterling Jewelers Inc.
375 Ghent Road
Akron,
Ohio
44333
United States
Other Info (opening hours):
Hours:
Monday – Friday: 9 a.m. - 10 p.m. ET
Saturday: Noon - 10 p.m. ET
Sunday: Noon - 9 p.m. ET
Fax:
+1(330) 668-5000
Summary of Kay Jewelers Customer Service Calls
3.8K
TOTAL
CALLS
CALLS
04:44
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Kay Jewelers?
Payments and Charges Question:
- “Make a payment”
- “Trouble processing transaction”
- “Billing”
Request for Information Question:
- “Need assistance”
- “Not sure who they want to talk to”
- “To check on the status of a refund”
Product/ Service Question:
- “Repair work, not done efficiently need to speak to the headquarters of Kays Jewelry store”
- “Received my necklace chain was broken”
- “Order today failed”
Cards Question:
- “Kay jewelry card lost”
- “More money on my card”
- “I misplaced my Kay Card”
Shipping and Delivery Question:
- “I have not received my order”
- “False advertisement and bait and switch on sale at hickory location”
- “My package is not arrived yet and I want to speak with a live person. I do not want to chat.”
Account Question:
- “Count balance”
- “Account”
- “Can't put $25 sign up code in to complete my order”
Return/ Replace Question:
- “Change of address”
- “Return a special order after two days of a being in the store”
- “Return”
Staff Question:
- “Terrible customer service”
- “Poor service”
- “Manager store issues”
Refund Question:
- “Refund”
- “Refund status”
- “Never refunded items returned”
Activation/ Cancellation Question:
- “Because I brought something and it ain't come today it was cancel”
- “Canceling order”
- “Cancel account”
Employment Question:
- “Pay off and close account”
- “To pay off my account”
- “I need a payoff letter”
Website/ Application Question:
- “I see a site on line I wonder is it fraud”
- “Application”
- “There is a Hong Kong website that is using your website advertisement page”
Other Question:
- “They called thos number..for James bailey..not sure if they want him or myself..Robin Feliciano”
- “Need”
- “Wrong ring for the second time”
Compare Kay Jewelers Customer Service To
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Kay Jewelers