The kay store at st.louis gallaria shopping mall. The manager sent a watch of to get fixed .He stated he recieved a letter from the repare department stating .
They can not fix the watch . The next step was to give the customers a new watch under warranty . Manager stated to take it back to branson where i bought it and let them be responsible for the bill . Because he doesnt want his store to pay for it .
He was very unprofessional and rude.
All kay are suppouse to be world wide and should be able to help out with any warranty or problems . Not travel out your way miles to go back to where you bought it .
Product or Service Mentioned: Kay Jewelers Manager.