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Kay Jewelers in Jacksonville, Florida - She hung up on me

I was calling because i had a order on the 9th that was.due for pick up on the 22th of dec i have not heard from them since the 9th. when i go to check on it today the 22th. They (Kays in River City) said they could not find me in there system. So they find me then tell me my order will be ready well after christmas?? No date then he says sorry. Can i help next in line. Why am i paying thousands of dollars in your store and being treat like trash when you can sell me something. So i call yours service and that is when she said please hold i will try and find a date for you then the line is dead This has gone to far. Good bye
2.8
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#1430963
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Not only have I had problems with multiple diamonds falling out of my ring, they canceled my credit card without notifying me. I wanted to keep the line of credit open to help build my credit history. I have had the credit card since 2012, and they decided to cancel it...
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Anonymous
Anonymous

Uhmmmmmmmmm.. They aren't in the credit building business. They're in the collecting interest off the use of the credit card. That's it. You have to use it and probably often ...

#1430944
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My husband bought my engagement ring & band set from Kay’s in the Augusta, GA mall 7 years ago. We have made numerous trips to Kay, from week one, to get my ring repaired. The diamonds were constantly falling out of the ring. Just last year the center diamond fell out...
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1.8
#1429591
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Kay Jewelers in Melbourne, Florida - Diamond. Upgrade

Bought 2 Diamond rings 1carat tried to up grade they wanted 5000.00 dollars after spent 3000 00 not happy social meadia local news will be noTified
1.4
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#1429134
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Kay Jewelers has charged me twice for an item I ordered. Although I had only one order, they took money out of my account twice. When I called Customer Service they told me they couldn't help me. They said I had to call back later. When I asked to speak to a manager I...
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1.0
#1428529
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Went to store in Sanford to get a new battery for my watch. The clerk took off the back of watch and took out what she thought was the battery. Did not have a battery to replace it. Went to the Kay Jewelers in Southpointe Mall in Durham, NC and the assistant/repair...
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#1424996
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Kay Jewelers - Treated as invisible

I am a loyal Kay’s customer. A credit card holder with the company. I walked into the Southaven, MS store and nobody greeted me. I waited on the employees to assist others while looking at jewelry. After they finished transactions, still no one said anything to me. Later, my mother walked in and they greeted her and were ready to help her and she wasn’t even at the store to buy anything. Disgusted with the service, I left without purchasing the Christmas gift I came to by. I am very disappointed with them.
2.2
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Customer service
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Exchange, Refund and Cancellation Policy
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#1424236
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Kay Jewelers - Used at Christmas Time

I purchased items for my daughters for Christmas and noticed they charged me twice. When I contacted them , because they sure didn’t let me know about the situation, Emily told me if you use a PC and Or An Apple Product there is a glitch that will double charge you and they are aware of it. Meanwhile I’m out of extra spending money due to their technical issues. Still can’t get in contact with treasury department as a guest customer. I will be pushing it close to the holidays for gifts Thanks Kay Jewelry for the Using and Thieving.
#1424109
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Kay Jewelers in Tukwila, Washington - Mad as hell......

I paid $5600 to replace a stolen wedding ring. Turns out its not worth $300. Why do big chain stores take advantage of people????
1.0
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#1419162
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Paid $5600 for a wedding band for my wife of 16 years, just wanted to replace the one that had been stolen. Went for a appraisal after insurance company told us they needed a updated appraisal for coverage. They will no longer insurer her ring just on receipt. Turns...
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Anonymous
Anonymous

something sounds extremly fishy here. where did you get an appriasail? was it a pawn shop or a jeweler that has a we buy gold and diamonds sign? if so its a conflict of intres...

#1419159
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