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4.0

So there was this crazy number calling my phone from Alabama for a day. I decide to answer this call the next day after it called me three times without leaving a message.

I find out its this new company genesis. The guy was really nice that I spoke with. Well to get to the point my bill was due on the 13 of December but I dont ususally pay it until the end of the month.

The other company (in house banking) was much better than this new one...When I get to the point of asking what my availability was, he tells me that my account was closed due to my โ€œcreditโ€....And I hadnt even been informed that my account was closed, now mind you my account was in GOOD standing..What is so disappointing is that I had been with Kay for 3 years almost..How do you close the accounts of customers who are in good standing with no notification...I mean even if I had gotten an email verse regular mail...but my point and question is: HOW do you close accounts on customers who are in good standing?!?....I will make sure to tell everyone I know about this.. I have Instagram, Facebook and Snapchat

Reason of review: Poor customer service.

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Amy a Pbe

The same thing happened to my husband's account. Paying monthly, $3000 of credit, owing $1100.

Account closed.They also closed mine, which had a ZERO!!!! BALANCE!!....I had paid it off completely in August. I don't even know when it was canceled! I had $2000 in credit, and they closed my account.My husband and I have been customers for OVER 30 years.

Bought our wedding set from Kay. This is VERY BAD BUSINESS!!!

Guest

If you have Genesis then you are a sub prime credit risk and as such they are more demanding of people of poor credit standing then someone with a decent to good credit score

Guest

Genesis closed my account as well I had the account for two years and always paid my bill I had a 4K limit I also donโ€™t understand how they would close my account when I have been. A great customer

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