Kay Jewelers
Reviews and Complaints
Kay Jewelers lost my ring and didn't even care
Kay Jewelers is a huge let-down.
I did not sign up for this!
Lifetime watch batteries are a crock at Kays...
My $700.00 watch form Kays, that I have a lifetime battery replacement on ,was going to cost over $200' they said it needed sealing and cleaning etc etc etc, it was just cleaned and tuned and never worn after that as i got another watch for work, I put it away and the battery went dead. The battery warranty is no longer good,they charge to seal it and it's now not done at the store.
I could have a free battery for almost $300.
in work that it did not need.Kays is a rip off !! Don't deal with them they are a rip off....
Kay jewelers 2736 rt 70 c.h. new jersey mgr. Lisa has been rude on several occasions
*** craftmanship
Kay jewerlers 2736 rt70 c.h. new jersey lisa mgr. mgr has been very rude to me on two different occa
Sales People are not Jewelers
Kays sucks
the charm fell off my daughter's $300.00 bracelet. I have a warranty, that they of course did not honor.
I called and complained, and they basically told me sorry about my luck. They don't care or honor their jewelry at all. I have spent thousands of dollars at Kays, but will not be shopping there again. The charm didn't even last a year.
Their jewelry is not the best quality for the price you pay apparently. I am very disappointed in the way the situation was handled.
Zero customer service at all; I feel screwed! Never shop at Kays.
Kay Jewelers Martinsburg, WV
Lifetime warranty?? Right....
My wedding and engagement rings come from Kay Jewlers and my husband bought lifetime warrantys. The 3 rings were soldered together, and 2 months ago I realized the top band (out of 3) broke in 2.
Because I live in Hawaii, there is no shop here to I had to be with out it for 2 1/2 weeks to fly it to Nv or California to be fixed. It came back and you could still feel the crack on both sides and it snagged on things.
Unaccecptable. I Sent the ring back so another 2 1/2 weeks gone. (the shop had noted that it needed to be re-shanked-and with the warranty it should have been done.
It comes back and the next day one of the diamonds fell out. So off it goes again for the 3rd time for 2 1/2 weeks.
Granted-they are covering it. But most of that time is shipping, so I can send something from HI to TX in 3 days. Why is it 2 weeks shipping, and I am with out my wedding ring way too long. 6 1/2 weeks total.
The ring should not have gone out inferior the first time, should not have left the shop, the manager here should have not released it that way. Then the diamonds should ahve been checked the 3rd time.
Fake Wedding Ring from Kay Jeweler
My husband bought our wedding rings from Kay Jeweler last April right before our wedding. Here it is over a year later and he has bent his ring and we need to use the warranty for a repair.
He takes in his ring and is told that it isn't the 14k gold 4mm band that it is actually a sterling silver 4mm and cannot be repaired. Needless to say we are pissed because we spent $200 on a white gold band only to find out it is not what we paid for. The manager tells him there is nothing he can do and we need to speak with corporate.
Corporate tells us that they don't sell sterling silver bands so they can't verify that we aren't trying to scam them. They can try to get us half off of a new wedding band though, because you know the first thing I want to do is buy more jewelery from a store that has already sold me something fake.
KAY JEWELERS/ruined my 40 yr. old diamond
To All of You who Have a Complaint About Kay Jewelers
Complete rip off, my ring is frustration not love.
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