Anonymous
map-marker West Bloomfield Township, Michigan

Chipped my watch

Went and bought my Sister a Movado watch . Took it to Kay Jewelers to get her initials on it they chipped the side of it . Rush me out the door didnt make me pay 55.00 $ for the engraving it.. Was wondering about that . Get home and see its a big chip in it . Cant believe I still cant give my sister her gift and its 1-20-23 . They need to get this Rt .
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User's recommendation: Take a lot of Pictures

Tina d Rwz

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Verified Reviewer

Bad policy for servicemen

PeNoTried to call on my son's account. He bought a ring for his wife. He is not able to call to check on the status as he is in the military and is overseas. He does not have access to a phone to call. I tried calling and was given the answer that they cannot give out info on another person's account. Now he has to worry whether she will have christmas or not.
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Preferred solution: Need a policy change for service men.

User's recommendation: Go somewhere else

Anonymous
map-marker Cincinnati, Ohio

No one has contacted me

I have already called and provided information on what the problem is. I was given case # 0722****. And was told someone would be calling me
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Anonymous
map-marker Steubenville, Ohio

Problems with purchase

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Sent me a 16 in chain that is too short and won't let me return in for a bigger chain without spending more money.
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1 comment
Guest

Well of course you can't get a chain that's worth more just because the size you got the first time wasn't correct for you. Don't be crazy!

Barrett H Ohj

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Verified Reviewer
| map-marker Mercedes, Texas

Check my account

I ordered jewelry and have yet to receive response or tracking number for the merchandise and would like a response. Received an email for 11/29/2022 in Atlanta but still no response
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Loss:
$150

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use this company

Anonymous
map-marker Missouri City, Texas

The seller did a screwed up change to my account. When I came back he said it was going to be removed

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The agent charged be 1800$ twice because your agent does know what the *** he was doing much less the people on the phone. I will only be back for any warrants. I spent over 30k here last 3 yrs. No more going else where. It's called stealing
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Anonymous
map-marker Washington, District Of Columbia

Personal

I trusted to do business with Kay's but it was all lies. Once I pay off my account I will never shop at Kay's again.
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Anonymous
map-marker Rockford, Illinois

Never got my *** girlfriends engagement ring

I will never order from yall again its been weeks and still have not received my girlfriends engagement ring this site is pathetic
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User's recommendation: Don’t order from you

Anonymous
map-marker Baltimore, Maryland

Price discount

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I reach out the customer service department and was told someone will return my call in reference too sale price decrease !! That was a week ago !! No one has attempted to contact me via phone or email !! Im VERY DISAPPOINTED IN CUSTOMER SERVICE AT KAY JEWELRY !! I hope this review will help me resolve my issues !! Thanks
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Juanita P Dhr

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Verified Reviewer

Return

I purchased a ring and in less then 2 weeks (2) stone fall our of the ring. I took it back for a refund. I was then informed that they DO NOT have cash in the store in to give me for a refund.. They would call me when they had money in the store. I received a call at 7:00 PM telling me I could now come for my refund. I have never heard of such an thing. I will never go back to Kay Jewelers.
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Preferred solution: Full refund

Anonymous
map-marker Connersville, Indiana

Return

I never was connected I still have not spoke to a person with kay regarding my return. I am not happy with them.
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Cherlynn Hlh

Was sold fake merchandise!

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I purchased a mens watch a few years back from JB Robinson. It was a gold watch. I recently had it tested and the material used for the watch is not gold. I paid over $350 for this watch. I was told that it was gold.None of the material on the watch is real its all fake.
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Loss:
$350
Cons:
  • Over priced no real merchandise

Preferred solution: Full refund

User's recommendation: None of the material on the watch is real it’s all fake. Don’t buy anything from these people.

1 comment
Guest

$350 for a watch. And you thought it was real gold and not gold tone. Are you joking?

Michele c Dqr
map-marker Rockledge, Florida

Address change for delivery

i went online to purchase a gift and send it to a good friend of mine and sent it to the wrong address
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Kasandra Ysn
map-marker Ashtabula, Ohio

Complaint

The number lead me to a bank number. My ring was purchased during covid Kays jewelers was closed and my husband could only go online to order my ring. He thought he got a warranty that covered my entire ring. I went to get my ring cleaned to find out this isnt the case. My prong is missing on my ring for my 6 mth check and some are worn. I was informed we only had coverage in the diamonds. My husband is furious he said he never saw a mother warranty offered when he bought my ring. And now its going to cost 450 dollars. Hopefully someone contacts me back.
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User's recommendation: I would never recommend you to anyone

1 comment
Guest

I just dealt with the same thing. I brought in my receipt for the warranty they couldn’t find to fix my prongs.

Thankfully I had it. They then treated me like an idiot because I never came in for inspections. I couldn’t convince the lady I actually did but then found every email from every inspection.

Their system is messed up! She assured me they don’t make the mistake so implying I was the one lying about coming in

Justin A Btr

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Verified Buyer
|

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Verified Reviewer
| map-marker Farmington, Connecticut

Kay Jewelers is heartless

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Kay Jewelers is heartless

I went ring shopping with my then fiancé at the Kay Jewelers in the Westfarms mall on 4/23/22. We found a wedding and engagement ring set she loved, I bought it, and it was sent out for resizing.

Two weeks later I picked them up and things seemed to be fine. Shortly there after I found out that my fiancé was cheating on me and leaving me for the other guy. I became suicidal and was sent to the hospital from 5/25/22 to 6/8. On 6/9 I went to return the rings because I didnt want to look at them and wanted to get the money I wasted back.

I was told they would not take them back as it had been over 30 days and they would not make exceptions despite my situation. I decided to go to corporate to appeal this as I had been not been in any frame of mind to think about returning the rings in the sliver of time I would have been able to and did not want to exchange them for another product that would still have horrible memories attached to it. I hoped to find some human compassion but after a week of try I found none because if Kay made an exception for one theyd have to make exceptions for others. I did manage to get corporate to allow me to make an exchange for the amount I had paid off on the rings and not keep me on the hook for the remaining 4k$ too.

I still have to wait for the manager to return to the store to exchange it for something else I really dont want, but I doubt shell make it easy based on my past experience.

I will then have to see if I can sell this bad luck charm Ill be stuck with to see if I can recoup a fraction of my losses.

In short, dont buy from Kay Jewelers. They dont care about you.

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Loss:
$2752
Cons:
  • Terrible return policy
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Don’t buy from Kay Jewelers

1 comment
Guest

That all businesses man. Your situation sucks and I’m sorry.

But this whole “make and exception for me” mentality that an extremely large portion of the American society has is pure bull.

30 days to return is pretty standard. 60 to exchange is actually pretty good.

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