Kay Jewelers
Reviews and Complaints
Chipped my watch
User's recommendation: Take a lot of Pictures
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Verified ReviewerBad policy for servicemen
Preferred solution: Need a policy change for service men.
User's recommendation: Go somewhere else
No one has contacted me
Problems with purchase
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Verified Reviewer | Mercedes, TexasCheck my account
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use this company
The seller did a screwed up change to my account. When I came back he said it was going to be removed
Personal
Never got my *** girlfriends engagement ring
User's recommendation: Don’t order from you
Price discount
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Verified ReviewerReturn
Preferred solution: Full refund
Return
Was sold fake merchandise!
- Over priced no real merchandise
Preferred solution: Full refund
User's recommendation: None of the material on the watch is real it’s all fake. Don’t buy anything from these people.
Address change for delivery
Complaint
User's recommendation: I would never recommend you to anyone
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Farmington, ConnecticutKay Jewelers is heartless
I went ring shopping with my then fiancé at the Kay Jewelers in the Westfarms mall on 4/23/22. We found a wedding and engagement ring set she loved, I bought it, and it was sent out for resizing.
Two weeks later I picked them up and things seemed to be fine. Shortly there after I found out that my fiancé was cheating on me and leaving me for the other guy. I became suicidal and was sent to the hospital from 5/25/22 to 6/8. On 6/9 I went to return the rings because I didnt want to look at them and wanted to get the money I wasted back.
I was told they would not take them back as it had been over 30 days and they would not make exceptions despite my situation. I decided to go to corporate to appeal this as I had been not been in any frame of mind to think about returning the rings in the sliver of time I would have been able to and did not want to exchange them for another product that would still have horrible memories attached to it. I hoped to find some human compassion but after a week of try I found none because if Kay made an exception for one theyd have to make exceptions for others. I did manage to get corporate to allow me to make an exchange for the amount I had paid off on the rings and not keep me on the hook for the remaining 4k$ too.
I still have to wait for the manager to return to the store to exchange it for something else I really dont want, but I doubt shell make it easy based on my past experience.
I will then have to see if I can sell this bad luck charm Ill be stuck with to see if I can recoup a fraction of my losses.
In short, dont buy from Kay Jewelers. They dont care about you.
- Terrible return policy
- Poor customer service
Preferred solution: Full refund
User's recommendation: Don’t buy from Kay Jewelers
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Well of course you can't get a chain that's worth more just because the size you got the first time wasn't correct for you. Don't be crazy!