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Kay Jewelers - Rude rude rude

The customer service over the phone are rude .I will never buy from them again.
#1376364
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My husband purchased a wedding ring set in 2016 regular price over 6,000.00 reduced to approximate 0ver 4000.00 with the trade in or my old set. Within 6 months I took the rings in to be dipped and they inspected within 6 months ago this year. Now the stone felt out. I...
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Anonymous
Anonymous

i know they document all inspections in thier comptersm also they should be able to call up records of your repairs. i find this odd

#1375601
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I bought a Neil Lane beautiful ring diamond was so nice . When I came to pick my ring up it look different. It’s a diamond however I don’t think it’s the diamond that I bought! It looked so much different, but I just didn’t say anything until now!
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Anonymous
Anonymous

I’m not sure yet because I don’t know if it was switch or not. But it seems to look smaller and different when I picked it up!!

Anonymous
Anonymous

i'm sorry, i do not understand what you are saying. you gave 4 stars so you are ahppy with your neil lane ring? it sounds like you are trying to say your diamond was switched,...

4.0
I liked
  • Diamond was smaller i think now i see gaps in rung
#1374490
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Kay Jewelers - Account closed

My 13 year old Kay jewelers account was closed due to inactivity. It still has a balance from my 10 year annivesary band purchased Dec 2016, but no purchases have been made since then so they closed it. I dont understand how an account in good standings with a balance can be closed! Im so mad and afraid this is going to hurt my credit. I wont be opening a new account with them.
#1372854
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Kay Jewelers - Have not been helped about my issues of not received my card

I was in Kays to purchase something and was offered a chance to open up an account just wondering when the card was shipped to my address.
#1372030
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a week ago a ring I hav that my husband bought me not even 2 yrs ago along with another 1 I hav not even had 4 quiet 3yrs, 1 of them is a ring that was on sale 4 299.00 regular 699.00 completely broke & I had not had it 8 months & 2 diamonds fell out of it then a...
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Anonymous
Anonymous

oh *** where to start. 1. reading this is mentally painful learn to spell. 2. yes jewelery can break and yes diamonds can fall out. go to your local store see what they can do...

1.3
I liked
  • Pretty jewelry
I didn't like
  • Defective jewelry
  • Defective jewelery
#1366144
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Kay Jewelers in Columbus, Ohio - Jewelry Junk

I purchased a diamond ring 12000 February 2018 by the end of the month side stone fell out they fixed it. Six months later same thing happened they fixed it now 2 weeks later its happened again. This is a Leo Diamond as well.
#1363447
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After applying for credit over a month ago, still havent receuved my card(which was said to arrive in about 10 days). I decide to call their 1-886 number to see progress of card and long and behold, get an answer by a person who u cant inderstand(indian accent). She...
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1.0
#1362184
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Kay Jewelers - Too be determined

I have had a lot of trouble with an engagement ring that I bought for my fiancé. We have been going back-and-forth with Kay jewelers in Chapel Hill and Kay jewelers outlet in aurora farms. Nobody has seem to be able to fix our solution as of yet. I am supposed to get a call back tomorrow.
3.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1358279
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Kay Jewelers in Garfield Heights, Ohio - Ring is causing an illergic reaction

Couldnt speak to a live agent
Garfield Heights, Ohio
#1351708
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