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I worked for this company for three months and quit. If you work hard and are loyal it doesn't matter. They had a crisis when they had a store with no management so they offered me third key and a raise to run the store until they could hire new management. Now that...
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#1101920
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Me and my fiance came into kay jewelers in lady lake fl on 08/16/17 right as they were closing to get a engagement ring the associate helping us name was Brandon i must say i have had such a amazing shopping experience he ask our names how we met what we did for a...
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5.0
#1089408
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I went into Kay's in Braintree, Massachusetts with my husband recently to look for a new bridal set for my anniversary. After identifying the most beautiful bridal set. I walked over to the register, and to my surprise, when the manager, Jennifer pulled up my account...
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3.4
I liked
  • Theresa was very attententive as always
#1087668
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Kay Jewelers - Please help and advise

Kay Jewelers
#1075878
How can i get written copies of these conversations
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Kay Jewelers - Horrible

Kay Jewelers
#1070242
1.0
Details
My ring has been at their shop longer than its been on my finger!! Horrible communication and customer service I've never been so dissatisfied.
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Diversity of Products or Services

Kay Jewelers Sucks

Kay Jewelers
#1062431
1.0
Details
Absolutely the WORST customer service in store and over the phone. Will never go to Kay's or recommend them to anyone, EVER!!
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Customer service
Warranty

Kay Jewelers - Cash sale

Kay Jewelers
#1053244
My daughter bought me a braceket (cash). We went to return it only to be told employees have no cash for returns. What happens to the money brought in by sales? Do you distrust your employees that much? Very fishy.
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My husband spent $5000 on my Neil Lane wedding set from Kay Jewelers and also purchased the warranty. Within four months, a diamond fell out. Three months later, another diamond fell out. Each time, I have to send my ring away for two weeks at a time. I just hit the 19...
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Anonymous
Anonymous

one big thing is that neil lane and many other designers are usig very small. .005 ct stones in the halo and in various parts of the design. this can be seen in many brands (t...

#1072825
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I keep get this account on my credit report. I talked with some one today and they said that my account was paid off on June 22,2015 . They also said that it was sent to the credit companies stating that it was paid . Its still on my credit report. I need this removed....
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Anonymous
Anonymous

you know this website has nothing to do with kay jewelers. this is a complaint site. i recomend you edit and remove your personal information so no one useit negativly

#1066203
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Called the (so called) customer service for some help finding out why my order has not been received. I placed the order and paid for it on my bank card although I put my wifes name on the order. She has stage 4 breast cancer but they insisted in talking to her and...
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Anonymous
Anonymous

This is common for EVERY corporate business. it sucks about the cancer, but the person whose name is on file is the only one who can be worked with, Jewelrey, cars, etc. too m...

3.5
I didn't like
  • Customer service
#1065171
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I think it's sad you have this site called pissed consumers. I spoke to a very nice woman who unfortunately can't do anything but try and make me feel better. I will contact the actual store manager tomorrow since she was gone when I got there this evening with hopes...
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Anonymous
Anonymous

so, you do know pissed customer is a site for people who are complaining about companies, it has nothing to do with kays

#1060664
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I just got engaged, and my ring is absolutely gorgeous! I am obsessed with it! The only thing I was concerned about was that it lost one of the tiny diamonds within a few hours, and the main diamond had a small scratch on it when it came. My fiancé and his mother...
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5.0
Product
I liked
  • Warranty and customer service
#1054852
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After years of spending ALOT of money in this store I purchased a small diamond infinity ring. After only wearing 3 times a diamond fell out. So I yook it back where i got it in Clay N.Y. and not a care in the world about making it right and keeping my buisness. I also...
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1.2
Product
#1051816
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Inland center mall kay jewelers manager valerie needs some customer service training as do all their employees. I walked in sat down and no one greeted me at all. I waited for about 10 minutes and and had to leave to go to the restroom. I came back in still no greeting...
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user15411243
user15411243

I submitted this to the wrong place this was supposed to go to corporate and I was in and out because I had to go get my kids. And since when os customer service asking for as...

1.9
#1044148
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