In October My boyfriend took me into Kay Jewelers in Cambridge Ohio, to have me pick out a special pendant that would need to be special ordered. As soon as we walked in we were greeted with attitude from one sales associate. My boyfriend told her he was in weeks prior...Read more
- Pendant i picked out
I didn't like
- Horrible horrible experience
My husband bought my ring two years ago. He was told that the warranty which he purchased was going to cover the ring if the stone falls out, if it’s lost, or broken. He was not told that in order for the diamond to be covered you must bring it in for inspection every...Read more
Daphne Alabama has the worst mannager. She was rude every visit. Intook a tennis bracelet to have a link fixed only to get it back TWICE with another defect. First time manager "Michelle" acted as if i were a burden, 2nd time she blamed her employee for not double...Read more
Kay Jewelers - They lost a part in my Michelle watch
In October they attempted to replace my Michelle watch battery and lost a watch part. They would never admit to this. Will never go back. Very dishonest watch repair employee
Kay Jewelers - Horrible Experience
I bought my wife's engagement band from Kay Jewerlers In Auburn AL on October 4th 2017. We waited 20 days for her ring to be sized and when it came back it still was the wrong size. We have our first payment due Nov 4th and haven't had the rings for a few days now we have to wait another 20 days. Probably going to return the rings.
Kay Jewelers - Please help and advise
How can i get written copies of these conversations
Kay Jewelers - Horrible
My ring has been at their shop longer than its been on my finger!! Horrible communication and customer service I've never been so dissatisfied.
I had a broken watch and a broken necklace, They said would take a couple of weeks to repair... Kays never called me or tried to get in contact after a couple ofweeks. So i went up there and they said that kays had contacted them letting them know that they couldn't...Read more
Dawn in the riverhead outlet is a liar and didn’t stick to her word. She told us one price then said another and told us her whole life story that she couldn’t give us 40% because she really needs the sale and at first she told us that she had a good day and she can do...Read more
Today December 4, 2017, in the evening, I went into the Jonesboro, AR Kay Jewelers in the Turtle Creek Mall. I asked if they could give me an estimate of what my wedding ring was worth that I had bought from Kay's Jewelers about 5 years earlier. I was told in a very...Read more
Kay Jewelers is horrible! We have had nothing but trouble with my engagement ring from the start. When he bought a diamond to put in a setting they cracked the center stone. When I brought it in the lady told me it was an inclusion. She asked “ do you even know...Read more
Purchased ring at Kay put in a safe for a week until girlfriend came home; asked her to marry me that morning and placed the ring on her finger. Less than two hours later a diamond fell out! She was in tears and we took it back tot the store immediately; they seemed...Read more
I didn't like
- Returning for repair
My daughter left her ring at Kays to be resized and cleaned. When she went to pick it up she was told it had already been picked up. Apparently the slip fell out of her purse and a person in her neighborhood picked it up. Luckily after 300 shares on Facebook with a...Read more
I had taken a 15 inch pearl necklace into my local Kay Jewelers store as the string had broke and it needed to be restrung. The male clerk told me they would have to have it sent it for a quote. The same clerk called me to give me the quote which was $80 some dollars....Read more
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