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1.6 Based on 104 reviews
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  • Customers like
    • Pretty jewelry 3
    • Several locations in salt lake valley 1
    • Used to treat me the same if i spent 0 or 2000 dollars 1
  • Customers don't like
    • Careless customer care 14
    • False guarantee 11
    • Refusal to refund 5
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Lost my engagement ring and two wedding bands

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I went into the Kay Jewelers in Tennessee and was approached by a salesperson and I have my 14 month old daughter with me who is half asian half Caucasian and she asked me how I felt about adopting an Asian girl and then made the comment to me that sounds kind of racist then walked away I contacted the manager and the district manager they told me they were going to terminate her that was four months ago she still works there Kay Jewelers is a... Read more

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This is the worst customer service ever received. We were promised my wife's anniversary ring on 11/12/16. I spoke with the manager, Kiara, on 11/12/16 to find out if it had arrived. This was around 2pm. I was promised a return call and that she would check the vault. Kiara did neither. We actual came to the store around 8pm after having our anniversary dinner. Only to find out Kiara broke her word. She did nothing and blamed it on being... Read more

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My husband decided he was going to Florida for 4 weeks. I found out he moved in with his girlfriend that he denied having. My husband is now married to her. He's her 4th marriage. Yes, they are both aware he's still married to me. He bought her ring at Kay outlet. Anyways, I am getting mail from Kay jewelers in ellenton on sales and upgrades for her and I live on the west coast! Way to keep reminding me what a narcissist I married! By the way... Read more

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I have a necklace that my great-grandmother passed to my mother and my mother passed to me. A family heirloom, I cared so much about it, because of it's sentimental value to me and my mother. It was a beautiful pearl necklace that was perfect in every way... except that the clasp was broke. The clasp was white gold, and very well made (things back then were always well made - a nice change from now). I took it to Kay's and explicitly explained... Read more

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I've always trusted the Kay brand so did my girlfriend just because we figure there so big they can't be fraudulent. So anywhere from 5 to 10 years ago I use buy all of her jewelry from Kays in the Brockton Mall. I purchased her a gold watch and a white gold watch and neckless. Years later we tried to pawn the gold watch and found from Warren jewelrs and a pawn shop that it was fake! And just today I took the white gold watch and neckless to... Read more

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I had a small engraving job to have done on a bracelet that was to be a gift. Kay (Mall at Rockingham Park, Salem, NH) took the job. Told me it would take 2 1/2 weeks. Called me in 3 and said they were behind. Then called and said they couldn't do the whole thing. I asked them to do the part that they could do. When I went to pick it up, the job was incorrect. They sent it back with a rush on it. The 'rush' took another 3 weeks. When I picked... Read more

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The management sucks customer service sucks repairs suck no phone number to get a human to talk to terrible

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I just had a very bad experience with kays jewlery in boca raton fl. I dropped off 1.75 carat worth of diamonds to be put in a anniversary band setting that i purchased from them. I paid up front for the setting and work. I had a promise date of 9/20/16 for my ring to be returned to me. The took possession of the diamonds on 8/10/16. It is now 10/8/16 and the ring just came in and looks horrible. I was lied to so many times by 3 different... Read more

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I bought a levi ring guy told me he could get it 4 me 4 99 i said okay so i bought it and it was a thousand dollars i sent it out to be resized and now the prong is loose. I told him i want my money back and he told me i couldnt. We went to jared and the guy looked at it and told me if they fix the prong that they would have to shave the diamond down now im stuck with a thousand dallor ring and a thousand dollars in debt wouldnt recommend kay... Read more

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