Me and my fiance came into kay jewelers in lady lake fl on 08/16/17 right as they were closing to get a engagement ring the associate helping us name was Brandon i must say i have had such a amazing shopping experience he ask our names how we met what we did for a...Read more
I went into Kay's in Braintree, Massachusetts with my husband recently to look for a new bridal set for my anniversary. After identifying the most beautiful bridal set. I walked over to the register, and to my surprise, when the manager, Jennifer pulled up my account...Read more
- Theresa was very attententive as always
My husband spent $5000 on my Neil Lane wedding set from Kay Jewelers and also purchased the warranty. Within four months, a diamond fell out. Three months later, another diamond fell out. Each time, I have to send my ring away for two weeks at a time. I just hit the 19...Read more
Kay Jewelers - Please help and advise
How can i get written copies of these conversations
Kay Jewelers - Horrible
My ring has been at their shop longer than its been on my finger!! Horrible communication and customer service I've never been so dissatisfied.
Kay Jewelers Sucks
Absolutely the WORST customer service in store and over the phone. Will never go to Kay's or recommend them to anyone, EVER!!
Kay Jewelers - Cash sale
My daughter bought me a braceket (cash). We went to return it only to be told employees have no cash for returns. What happens to the money brought in by sales? Do you distrust your employees that much? Very fishy.
I keep get this account on my credit report. I talked with some one today and they said that my account was paid off on June 22,2015 . They also said that it was sent to the credit companies stating that it was paid . Its still on my credit report. I need this removed....Read more
Called the (so called) customer service for some help finding out why my order has not been received. I placed the order and paid for it on my bank card although I put my wifes name on the order. She has stage 4 breast cancer but they insisted in talking to her and...Read more
I didn't like
- Customer service
I think it's sad you have this site called pissed consumers. I spoke to a very nice woman who unfortunately can't do anything but try and make me feel better. I will contact the actual store manager tomorrow since she was gone when I got there this evening with hopes...Read more
I just got engaged, and my ring is absolutely gorgeous! I am obsessed with it! The only thing I was concerned about was that it lost one of the tiny diamonds within a few hours, and the main diamond had a small scratch on it when it came. My fiancé and his mother...Read more
- Warranty and customer service
After years of spending ALOT of money in this store I purchased a small diamond infinity ring. After only wearing 3 times a diamond fell out. So I yook it back where i got it in Clay N.Y. and not a care in the world about making it right and keeping my buisness. I also...Read more
Inland center mall kay jewelers manager valerie needs some customer service training as do all their employees. I walked in sat down and no one greeted me at all. I waited for about 10 minutes and and had to leave to go to the restroom. I came back in still no greeting...Read more
My husband bought me a solitaire engagement ring 13 yrs ago. Never any issue except getting a new shank long ago. 12 yrs ago he bought me my enhancer as my wedding ring. ( I picked them both out) 5 days after wearing it, a diamond fell out. Ok no biggy. Had it...Read more
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