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Called the (so called) customer service for some help finding out why my order has not been received. I placed the order and paid for it on my bank card although I put my wifes name on the order. She has stage 4 breast cancer but they insisted in talking to her and...
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Anonymous
Anonymous

This is common for EVERY corporate business. it sucks about the cancer, but the person whose name is on file is the only one who can be worked with, Jewelrey, cars, etc. too m...

3.5
I didn't like
  • Customer service
#1065171
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I think it's sad you have this site called pissed consumers. I spoke to a very nice woman who unfortunately can't do anything but try and make me feel better. I will contact the actual store manager tomorrow since she was gone when I got there this evening with hopes...
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Anonymous
Anonymous

so, you do know pissed customer is a site for people who are complaining about companies, it has nothing to do with kays

#1060664
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I just got engaged, and my ring is absolutely gorgeous! I am obsessed with it! The only thing I was concerned about was that it lost one of the tiny diamonds within a few hours, and the main diamond had a small scratch on it when it came. My fiancé and his mother...
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5.0
Product
I liked
  • Warranty and customer service
#1054852
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Kay Jewelers Sucks

Kay Jewelers
#1062431
1.0
Absolutely the WORST customer service in store and over the phone. Will never go to Kay's or recommend them to anyone, EVER!!
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Kay Jewelers - Cash sale

Kay Jewelers
#1053244
My daughter bought me a braceket (cash). We went to return it only to be told employees have no cash for returns. What happens to the money brought in by sales? Do you distrust your employees that much? Very fishy.
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Kay Jewelers Customer Care Review

Kay Jewelers
#1029510
We purchased a ring set partly on credit and partly cash. We changed our mind and because we replaced our debit card they said that they would rufund us via check . well its been almost three weeks and still no $785.00 check!!! So do we call the police because that is theft!!!!
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Pandora Jewelry Bracelet Review

Kay Jewelers
#1004595
My birthday present from my husbamd was a pandora bracelet. In 4 months after wearing it the charms started falling apart. We were able to replace them with the one year warranty but have stopped buying the charms because of the cheap quality. You can do better at walmart instead of spending pointless money on this ***
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After years of spending ALOT of money in this store I purchased a small diamond infinity ring. After only wearing 3 times a diamond fell out. So I yook it back where i got it in Clay N.Y. and not a care in the world about making it right and keeping my buisness. I also...
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1.2
Product
#1051816
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Inland center mall kay jewelers manager valerie needs some customer service training as do all their employees. I walked in sat down and no one greeted me at all. I waited for about 10 minutes and and had to leave to go to the restroom. I came back in still no greeting...
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user15411243
user15411243

I submitted this to the wrong place this was supposed to go to corporate and I was in and out because I had to go get my kids. And since when os customer service asking for as...

1.9
#1044148
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Kay Jewelers - Repair after repair after repair etc
Kay Jewelers - Repair after repair after repair etc
My husband bought me a solitaire engagement ring 13 yrs ago. Never any issue except getting a new shank long ago. 12 yrs ago he bought me my enhancer as my wedding ring. ( I picked them both out) 5 days after wearing it, a diamond fell out. Ok no biggy. Had it...
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1.1
#1042170
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I have two pieces from kays. One is my engagement ring and after only one week of wearing it we had to send it back because diamonds fell out. 3 weeks after having it back two more fepl out. When i took it in the first time they set the replacement diamonds wrong,...
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1.4
Product
#1041089
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I went to the Kay location in Gilbert, Az, San Tan Mall, to have my jewelry inspected for their 6 month inspection ( per the requirements of the lifetime diamond/gemstone diamond bond guarantee. I walked in and asked for the store mgr, Cheryl, and was told she left the...
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Anonymous
Smitty

You've reinforced my belief that any business is only as good as the personnel.It may be premature to condemn an entire chain or even a single store based upon one crummy expe...

1.6
#1040635
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I Bought a ring from Kay's and first the rose gold on the side fell off after the first 3 months. I brought it back to have it repaired which cost $25. Next a month goes by the the ring snaps in half. I brought it back and paid $25 to have it repaired. Another month...
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1.0
#1039149
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My husband purchased a Leo Diamond 3 stone ring for me, along with the diamond replacement warranty. Took my ring in every 6 months as required. This last time there was a chip in one of the smaller side diamonds so they sent it in for replacement. Great! WRONG!!!...
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1.0
#1028732
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