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Purchased ring at Kay put in a safe for a week until girlfriend came home; asked her to marry me that morning and placed the ring on her finger. Less than two hours later a diamond fell out! She was in tears and we took it back tot the store immediately; they seemed...
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1.0
Product
I liked
  • Buying
I didn't like
  • Returning for repair
#1134017
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My daughter left her ring at Kays to be resized and cleaned. When she went to pick it up she was told it had already been picked up. Apparently the slip fell out of her purse and a person in her neighborhood picked it up. Luckily after 300 shares on Facebook with a...
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1.0
#1133458
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Kay Jewelers - There is obviously scams going on at this establishment
I had taken a 15 inch pearl necklace into my local Kay Jewelers store as the string had broke and it needed to be restrung. The male clerk told me they would have to have it sent it for a quote. The same clerk called me to give me the quote which was $80 some dollars....
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Rocg
Rocg

Go to Joann’s and buy some cord or elastic. I finally did that.

Anonymous
Kemmler

Nothing about your complaint is "huge".This is penny-ante nonsense from someone who failed to obtain a written estimate prior to authorizing a repair job.Spare yourself the em...

#1130282
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Kay Jewelers - They lost a part in my Michelle watch

Kay Jewelers
#1129928
1.0
Details
In October they attempted to replace my Michelle watch battery and lost a watch part. They would never admit to this. Will never go back. Very dishonest watch repair employee
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Kay Jewelers - Horrible Experience

Kay Jewelers
#1124931
1.6
Details
I bought my wife's engagement band from Kay Jewerlers In Auburn AL on October 4th 2017. We waited 20 days for her ring to be sized and when it came back it still was the wrong size. We have our first payment due Nov 4th and haven't had the rings for a few days now we have to wait another 20 days. Probably going to return the rings.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
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Value for money
Warranty
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Kay Jewelers - Please help and advise

Kay Jewelers
#1075878
How can i get written copies of these conversations
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Kay Jewelers - Horrible

Kay Jewelers
#1070242
1.0
Details
My ring has been at their shop longer than its been on my finger!! Horrible communication and customer service I've never been so dissatisfied.
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Diversity of Products or Services
I will tell anybody that will listen. Kay corporate is a major rip off. I'd rather go ANYWHERE but to Kay. Insurance coverage ended 10/1/2017 but surgery was done on 9/26/2017. They talked in circles and then had the nerve to harass us on the phone. They made me so...
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1.0
#1127120
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I was looking at a ring for my mother in law with my 5 year old son and I was waiting on help from an employee and when I find one the employee was using her middle finger to someone in the hall. This is not okay. This was by far the most unprofessional and trashy...
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Anonymous
Candy

They didn't treat you badly in any way. The employee obviously had issues with someone and took it outside. None of YOUR business. Just cause you have a kid with you does N...

5.0
#1126750
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My ex is a Kay manager. Has been for 25 years. This company continually looks for ways to screw their employees. From sex discrimination (currently Class Action) , harassment, quota requirements, standards, pay scale, merchandise. It covers ever facet of their...
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#1111731
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KAYS ON STATE/MONROE CHICAGO. MY FIANCE AND I VISIT KAYS IN RIVER OAKS, OAK LAWN AND WE GET IMPECICABLE SERVICE. NO THAT I WORK DOWNTOWN. I THOUGHT I'D GET THE SAME, SADLY MISTAKEN. WE BOTH HAVE KAYS CREDIT CARDS WITH 10,000 LIMIT. WE JUST RECENTLY SPENT ABOUT 5500 ON...
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Anonymous
Luca

Oh calm down! They're just following procedure for security reasons. And stop writing all in caps as if you're having a hissy fit. Grow up and get over it!

1.0
I didn't like
  • Service is poor in human employees are non professional
#1111303
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While my wife was waiting in China for her immigration visa to come to the US, I bought a pair of wedding rings for us through Kay Jewelers. I had to have my wife measure her size using a printed ring sizer as we were separated by an ocean, but when she recently...
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Product
#1108926
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My husband bought me an anniversary band for our 20th at Kay. They told my husband it was ready to be picked up. I went in the store and they couldn't find it. They didn't know where it was. I waited 2 hours and they still couldn't track it down. They called the "shop"...
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1.4
I didn't like
  • Way they managed tracked my ring
  • Customer service
  • Extremely ridiculous wait times
#1107743
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Contact Kay Jewelers

Mailing Address:
Kay Jewelers
Att: Customer Relations or Credit Customer Service 375 Ghent Road
Akron, OH 44333
Phone:
(800) 527-8029
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Kay Jewelers Products and Services

All Kay Jewelers Products
I worked for this company for three months and quit. If you work hard and are loyal it doesn't matter. They had a crisis when they had a store with no management so they offered me third key and a raise to run the store until they could hire new management. Now that...
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#1101920
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