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I had a very bad experience with Kay jewellery store in North Conway. The assistant manager refused to help us to fix a ring that I purchased and I didn't realize that it hurts due to bad finish on the back.

He was very impolite,bad attitude and not professional at all. In any case, the total and absolute absence of giving a solution or any help that I makes me NEVER shop with Kay's ever again. I would like to advice the manager from the store to pay more attention in hiring the people in the store.

Until now I never experienced such a bad attitude towards a customer and a total refusal for cooperation.

Buyer beware...especially at the North Conway store.

Reason of review: defective ring and very poor customer service.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

Kay Jewelers Cons: Careless customer care, Salesperson.

Location: Conway, New Hampshire

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