Kay Jewelers are the worst!!

I went to Kay's to buy a pair of small diamond stud earrings and the salesmand there was sooooo pushy. He tried to get me to buy larger diamond when I kept telling him no.

Well, I purchased earrings and then changed my mind and returned them to the store within their specified return policy. I was there for an hour as the incompetent salesperson tested the diamond. She then told me that I would have to come back when a manager was there because there tester was not working. I do not live close to the store and this would have inconvenenced me. She then told me that a manager was on lunch and would be back in about 45 minutes. I asked her to call him or any other manager of any Kay's store that could assist me in getting my money back. She told me he did not have a cell phone. That was not true. The manager shows up about 20 minutes later in a white tshirt & shorts. Very unprofessional! He puts the diamonds under the scope and tests them and eventually gives me my money back.

I have had nothing but bad experiences with this company and in testing the diamond they sold me it was obvious that it did not test well because they sell such lousy diamonds.

I suggest never ever going to them.

Comments (4)

1. Written by Terra, on 03-08-2009 22:30 Oh, and as for "rental earings" as for that, I only WISH I had rented my piece of crap engagement ring from Kays so I had the option to return it and NEVER EVER EVER EVER deal with them again!!! EVER!!! Report

2. Written by Terra, on 03-08-2009 22:28 Ha to the below comment....obviously you've never really shopped for expensive items at Kays....as I have..and have had nothing but problems since. Before you judge make sure you have all your facts in line and have been ripped off by Kays as me and my fiance have!!!! You don't even know what the heck you are talking about! Report

3. Written by lillybug215, on 25-07-2009 23:30 Ha! Rental earrings!! Report

4. Written by Rusty Blades, on 14-07-2008 11:08 They only test the diamonds to make sure they are real diamonds and not switched out with fakes. They do not test the quality of the diamonds.   If you have nothing but bad experiences with the company why do you keep going to them? Obviously they weren't too far away for you to purchase your rental earrings. Report

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