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Go somewhere else. Please. I don't want anyone else to deal with this. We bought a diamond for my great grandmothers engagment setting. Good quality, appraised higher than what we payed (with the GIA documentation). You can get that anywhere though...

The bad review is because of 3 things:

1. They don't do any work in the shop. They send it to Jared. Why not just go there? They never had any info on my rings, they had to call over to Jared and ask. Also I never got a clear answer a trusted about where my ring was in the process. I was told one time the wax was done and would be in the store the next day. When I called 2 days after that (because I never heard from them)...I was told it was only just being started and would be another 2 weeks!

2. Customer service is not acceptable. Again, they send it to Jared. I had a wedding band custom made that matched my great grandmothers vintage engagement ring. Just white gold...no diamonds, stones...just the leaf-life detail from the band. The quality of the work is sub par at best. I could've gone to a Nordstrom or a Charming Charlie and bought something similar for a quarter of the price. I was told it would match exactly and it does not. At all. To me it's only a resemblance. When I went to approve the wax I mentioned that some of the detail was missing, and that is what makes it so special to me. The lady at the counter looked closely with one of the tools and assured me it was there so I trusted her. It was hard because you're looking at green wax. I approved it. She was very wrong. And now I'm stuck with a wedding band I don't like. And I am going to to go somewhere else to have it completely redone after the wedding...which leads me to my third point.

3. It takes forever. They don't know what's going on because they ship things off. What I was told would take about 6 weeks took a full 3 months. Now it's 2 weeks before my wedding, and I'm stuck with something I don't like. I went to the store within 24 hours of when any piece of the process was in and waiting for me, and that's how long it took. Having them redo the wax once did add to the time frame...but that should be included. I feel like I was intentionally mislead about the time frame.

Through all this I've heard about what a terrible reputation Kay has. For switching out diamonds, loosing irreplaceable pieces, and sub par service. I will say the people that worked there were as kind as they could be. They're limited by the company. But it's not worth it. I had my reservations about Kay in the first place, and I was right. Save yourself. Go somewhere else.

Reason of review: Not as described/ advertised.

Monetary Loss: $700.

Preferred solution: Full refund.

Location: Denver, Colorado

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Kay owns Jared. all the same company, the repair shop is actully not part of Jared its a seperate entity unto itself (still all owned by signet jewlerers)

A custom peice with wax takes 10 to 12 weeks always, never 6.

add 2 weeks each time a wax is redone. they can cast it in bronze instead of wax if you request.

The finished item will look exactly like the model as its cart from that model. sorry you had a hard time, just keep in mind that a true custom item will always expect to take 3 months no matter who you go through

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