Next week it will be 2 months that the Kay's jewlers in Boise ID will have had my wedding and
engagement ring. I purchased a anniversary band I wanted welded to the set. It took 2 trips down the first being a
false alarm. They said it was ready and they hadn't done anything and then two weeks later sized the ann. ring 1/4 size larger than the set and still thought it would work to weld together. It looked like *** and I am I almost lost 3
diamonds in the process. I am still waiting for my ring!
1. Written by Terra, on 03-08-2009 23:20
I have had numerous problems with them too! We purchased my ring at the end of December 2008 and by Feb my diamond had fallen out. I went into the store and received no attention or apology at all. Once repaired, I thought all would be well. I was wrong. Not even 5 months later my diamond fell out again! This was only 2 weeks after having it "inspected." Once again, no apology...not only that, but I explained to them that I was to be married in October and still needed to have my band sautered to my engagement ring. They "promised" me it would be back in 4-6 weeks. Four weeks later, I called to check the status. The "manager" rudely informed me that it would be the end of September. What?? I would be getting married without my ring! They didn't even act like it was a big deal. Sure, not to them, but getting married without your ring? I called customer service and the offered to give me another ring for the same price. Who does that? Obviously it has sentimental value...at least to me, obvisoulsy not them. I would never ever ever recommend kay jewelers even to my worst enemy!!!!!
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